{"id":7589,"date":"2021-06-07T15:11:18","date_gmt":"2021-06-07T08:11:18","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&#038;p=7589"},"modified":"2021-06-07T15:12:31","modified_gmt":"2021-06-07T08:12:31","slug":"start-sales-intelligence-in-bitrix24","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/start-sales-intelligence-in-bitrix24\/","title":{"rendered":"[Start] Sales Intelligence in Bitrix24"},"content":{"rendered":"<p>Sales Intelligence gi\u00fap \u0111\u00e1nh gi\u00e1 k\u00eanh ti\u1ebfp th\u1ecb n\u00e0o ho\u1ea1t \u0111\u1ed9ng t\u1ed1t nh\u1ea5t v\u00e0 x\u1ee9ng \u0111\u00e1ng v\u1edbi s\u1ed1 ti\u1ec1n \u0111\u00e3 b\u1ecf ra.<\/p>\n<p>5 c\u00f4ng c\u1ee5 CRM<\/p>\n<p>CRM hi\u1ec7n \u0111\u1ea1i kh\u00f4ng ch\u1ec9 l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 giao d\u1ecbch, m\u00e0 c\u00f2n l\u00e0 m\u1ed9t b\u1ed9 c\u00f4ng c\u1ee5. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 danh s\u00e1ch c\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 v\u1eady c\u00f3 s\u1eb5n trong Bitrix24:<\/p>\n<ul>\n<li><strong>Trung t\u00e2m li\u00ean l\u1ea1c (Contact Center)<\/strong> &#8211; tr\u01b0\u1edbc h\u1ebft, b\u1ea1n c\u1ea7n li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a m\u00ecnh. Trong Bitrix24, t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh li\u00ean l\u1ea1c c\u00f3 s\u1eb5n \u0111\u01b0\u1ee3c nh\u00f3m l\u1ea1i trong ph\u1ea7n Trung t\u00e2m li\u00ean h\u1ec7. T\u1ea5t c\u1ea3 th\u00f4ng tin thu \u0111\u01b0\u1ee3c trong qu\u00e1 tr\u00ecnh giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng s\u1ebd t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c th\u00eam v\u00e0o CRM.<\/li>\n<li><strong>CRM<\/strong> &#8211; trong ph\u1ea7n CRM, b\u1ea1n c\u00f3 th\u1ec3 ti\u1ebfp t\u1ee5c giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, th\u00eam giao d\u1ecbch m\u1edbi, t\u1ea1o h\u00f3a \u0111\u01a1n, v.v. T\u1ea5t c\u1ea3 th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 l\u1ecbch s\u1eed giao ti\u1ebfp \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef trong ph\u1ea7n n\u00e0y.<\/li>\n<li><strong>CRM Marketing <\/strong>&#8211; t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 ph\u1ee9c t\u1ea1p \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o v\u00e0 \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i l\u00e0m vi\u1ec7c v\u1edbi c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. Trong ph\u1ea7n Ti\u1ebfp th\u1ecb CRM, b\u1ea1n c\u00f3 th\u1ec3 chia c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh th\u00e0nh c\u00e1c ph\u00e2n kh\u00fac v\u00e0 b\u1eaft \u0111\u1ea7u c\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb kh\u00e1c nhau cho t\u1eebng ph\u00e2n kh\u00fac.<\/li>\n<li><strong>CRM Analytics<\/strong> &#8211; s\u1eed d\u1ee5ng c\u00e1c b\u00e1o c\u00e1o \u0111\u1ec3 t\u00ecm ra \u0111i\u1ec3m y\u1ebfu trong quy tr\u00ecnh b\u00e1n h\u00e0ng c\u1ee7a c\u00f4ng ty b\u1ea1n. RM Analytics \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd v\u00e0 cho bi\u1ebft b\u1ea1n m\u1ea5t kh\u00e1ch h\u00e0ng \u1edf giai \u0111o\u1ea1n n\u00e0o.<\/li>\n<\/ul>\n<p>C\u00f3 m\u1ed9t y\u1ebfu t\u1ed1 <strong>th\u1ee9 5<\/strong> \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c k\u00eanh ti\u1ebfp th\u1ecb &#8211; \u0111\u00f3 l\u00e0 <strong>Sales Intelligence.<\/strong><\/p>\n<p>Sales Intelligence l\u00e0 g\u00ec?<\/p>\n<p>Th\u1eadt kh\u00f3 \u0111\u1ec3 t\u01b0\u1edfng t\u01b0\u1ee3ng m\u1ed9t c\u00f4ng ty kh\u00f4ng chi ti\u1ec1n cho qu\u1ea3ng c\u00e1o. M\u1ed9t s\u1ed1 c\u00f4ng ty chi ti\u1ec1n cho bi\u1ec3n qu\u1ea3ng c\u00e1o, m\u1ed9t s\u1ed1 c\u00f4ng ty kh\u00e1c qu\u1ea3ng b\u00e1 b\u1ea3n th\u00e2n tr\u00ean ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i. D\u00f9 sao, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i bi\u1ebft k\u00eanh ti\u1ebfp th\u1ecb n\u00e0o hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 gi\u00fap b\u1ea1n ki\u1ebfm \u0111\u01b0\u1ee3c nhi\u1ec1u ti\u1ec1n h\u01a1n.<\/p>\n<p>Sales Intelligence t\u00ednh to\u00e1n s\u1ed1 ti\u1ec1n \u0111\u00e3 \u0111\u01b0\u1ee3c chi cho m\u1ed7i ngu\u1ed3n kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 b\u1ea1n \u0111\u00e3 ki\u1ebfm \u0111\u01b0\u1ee3c bao nhi\u00eau ti\u1ec1n t\u1eeb c\u00e1c ngu\u1ed3n kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng n\u00e0y.<\/p>\n<p>C\u00e1c t\u00ednh n\u0103ng ch\u00ednh c\u1ee7a Sales Intelligence:<\/p>\n<ul>\n<li>Gi\u00fap b\u1ea1n hi\u1ec3u s\u1ed1 ti\u1ec1n \u0111\u01b0\u1ee3c chi cho vi\u1ec7c thu h\u00fat m\u1ed9t kh\u00e1ch h\u00e0ng.<\/li>\n<li>B\u1ea1n c\u00f3 th\u1ec3 th\u00eam th\u00f4ng tin v\u1ec1 hi\u1ec7u qu\u1ea3 c\u1ee7a t\u1eebng k\u00eanh ti\u1ebfp th\u1ecb v\u00e0o m\u1ed9t b\u00e1o c\u00e1o.<\/li>\n<li>Gi\u00fap b\u1ea1n qu\u1ea3n l\u00fd ng\u00e2n s\u00e1ch ti\u1ebfp th\u1ecb.<\/li>\n<li>B\u1ea1n c\u00f3 th\u1ec3 xem \u0111\u01b0\u1eddng d\u1eabn \u0111\u1ea7y \u0111\u1ee7 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh B\u00e1n h\u00e0ng th\u00f4ng minh trong Bitrix24?<\/li>\n<\/ul>\n<p>Sales Intelligence c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u1ecbnh c\u1ea5u h\u00ecnh \u1edf c\u1ea3 hai ph\u00eda. V\u00ed d\u1ee5: b\u1ea1n c\u1ea7n \u0111\u1ecbnh c\u1ea5u h\u00ecnh Sales Intelligence trong Bitrix24 v\u00e0 tr\u00ean Facebook.<\/p>\n<ul>\n<li>K\u1ebft n\u1ed1i c\u00e1c ngu\u1ed3n l\u01b0u l\u01b0\u1ee3ng<\/li>\n<li>G\u00e1n s\u1ed1 \u0111i\u1ec7n tho\u1ea1i v\u00e0 \u0111\u1ecba ch\u1ec9 email cho c\u00e1c ngu\u1ed3n l\u01b0u l\u01b0\u1ee3ng truy c\u1eadp<\/li>\n<li>Trao \u0111\u1ed5i \u0111\u1ecba ch\u1ec9 email ho\u1eb7c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i tr\u00ean trang web<\/li>\n<li>K\u1ebft n\u1ed1i Trang Facebook v\u1edbi Sales Intelligence<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sales Intelligence gi\u00fap \u0111\u00e1nh gi\u00e1 k\u00eanh ti\u1ebfp th\u1ecb n\u00e0o ho\u1ea1t \u0111\u1ed9ng t\u1ed1t nh\u1ea5t v\u00e0 x\u1ee9ng \u0111\u00e1ng v\u1edbi s\u1ed1 ti\u1ec1n \u0111\u00e3 b\u1ecf ra. 5 c\u00f4ng c\u1ee5 CRM CRM hi\u1ec7n \u0111\u1ea1i kh\u00f4ng ch\u1ec9 l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 giao d\u1ecbch, m\u00e0 c\u00f2n l\u00e0 m\u1ed9t b\u1ed9 c\u00f4ng c\u1ee5. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 danh s\u00e1ch c\u00e1c c\u00f4ng [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5199],"class_list":["post-7589","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-sales-intelligence"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/7589","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=7589"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/7589\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=7589"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=7589"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=7589"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}