{"id":8418,"date":"2021-06-09T10:37:01","date_gmt":"2021-06-09T03:37:01","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&#038;p=8418"},"modified":"2021-06-09T10:37:01","modified_gmt":"2021-06-09T03:37:01","slug":"crm-bieu-mau-crm-duoc-ca-nhan-hoa-va-tinh-nang-doi-sanh-khach-hang","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/crm-bieu-mau-crm-duoc-ca-nhan-hoa-va-tinh-nang-doi-sanh-khach-hang\/","title":{"rendered":"[CRM] Bi\u1ec3u m\u1eabu CRM \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a v\u00e0 t\u00ednh n\u0103ng \u201c\u0110\u1ed1i s\u00e1nh kh\u00e1ch h\u00e0ng\u201d"},"content":{"rendered":"<p>Bi\u1ec3u m\u1eabu \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a l\u00e0 bi\u1ec3u m\u1eabu trong \u0111\u00f3 d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u0111i\u1ec1n t\u1ef1 \u0111\u1ed9ng.&nbsp;C\u00e1c bi\u1ec3u m\u1eabu nh\u01b0 v\u1eady r\u1ea5t thu\u1eadn ti\u1ec7n \u0111\u1ec3 s\u1eed d\u1ee5ng khi b\u1ea1n kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean c\u1ee7a m\u00ecnh.&nbsp;T\u00ean, h\u1ecd ho\u1eb7c t\u00ean c\u00f4ng ty s\u1ebd \u0111\u01b0\u1ee3c \u0111i\u1ec1n v\u00e0o d\u1eef li\u1ec7u t\u1eeb th\u1ebb CRM.&nbsp;Kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng ph\u1ea3i m\u1ea5t th\u1eddi gian \u0111i\u1ec1n th\u00f4ng tin b\u1ea1n c\u00f3 trong th\u1ebb CRM.<\/p>\n<p>C\u00e1c&nbsp;<strong>tr\u1eadn \u0111\u1ea5u kh\u00e1ch h\u00e0ng<\/strong>&nbsp;t\u00ednh n\u0103ng cho ph\u00e9p b\u1ea1n s\u1eed d\u1ee5ng h\u00ecnh th\u1ee9c CRM c\u00e1 nh\u00e2n.&nbsp;Ch\u00fang \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t trong t\u1ea5t c\u1ea3 c\u00e1c h\u00ecnh th\u1ee9c v\u00e0 kh\u00f4ng y\u00eau c\u1ea7u b\u1ea5t k\u1ef3 c\u00e0i \u0111\u1eb7t n\u00e0o.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/80e\/client%20match.png\" alt=\"client match.png\" title=\"client match.png\"><\/figure>\n<h2 id=\"C\u00e1ch_thi\u1ebft_l\u1eadp_c\u00e1c_bi\u1ec3u_m\u1eabu_CRM_\u0111\u01b0\u1ee3c_c\u00e1_nh\u00e2n_h\u00f3a\">C\u00e1ch thi\u1ebft l\u1eadp c\u00e1c bi\u1ec3u m\u1eabu CRM \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a<\/h2>\n<p>Bi\u1ec3u m\u1eabu \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a ch\u1ec9 ho\u1ea1t \u0111\u1ed9ng \u0111\u1ed1i v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 s\u1eed d\u1ee5ng CRM.<\/p>\n<p>B\u1ea1n c\u00f3 th\u1ec3 g\u1eedi m\u1ed9t li\u00ean k\u1ebft c\u00e1 nh\u00e2n v\u1edbi m\u1ed9t robot.&nbsp;Kh\u00e1ch h\u00e0ng s\u1ebd nh\u1ea5p v\u00e0o li\u00ean k\u1ebft v\u00e0 xem bi\u1ec3u m\u1eabu, trong \u0111\u00f3 d\u1eef li\u1ec7u c\u1ee7a h\u1ecd \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111i\u1ec1n v\u00e0o.<\/p>\n<p>V\u00ed d\u1ee5: b\u1ea1n c\u00f3 m\u1ed9t ph\u00f2ng thu c\u00e1c kh\u00f3a h\u1ecdc v\u00e0 b\u1ea1n mu\u1ed1n cung c\u1ea5p m\u1ed9t b\u00e0i h\u1ecdc mi\u1ec5n ph\u00ed cho kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean c\u1ee7a m\u00ecnh.&nbsp;H\u00e3y t\u1ea1o m\u1ed9t bi\u1ec3u m\u1eabu CRM \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ch\u1ecdn m\u1ed9t m\u00f3n qu\u00e0.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/1a8\/choose%20a%20gift.png\" alt=\"ch\u1ecdn m\u1ed9t m\u00f3n qu\u00e0. png\" title=\"ch\u1ecdn m\u1ed9t m\u00f3n qu\u00e0. png\"><\/figure>\n<p>Bi\u1ec3u m\u1eabu s\u1ebd hi\u1ec3n th\u1ecb t\u00ean, h\u1ecd c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 m\u1ed9t tr\u01b0\u1eddng m\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd vi\u1ebft t\u00ean c\u1ee7a b\u00e0i h\u1ecdc kh\u00f3a h\u1ecdc.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/1f6\/fields.png\" alt=\"fields.png\" title=\"fields.png\"><\/figure>\n<p>Trong CRM, h\u00e3y t\u1ea1o m\u1ed9t r\u00f4-b\u1ed1t g\u1eedi th\u01b0 cho kh\u00e1ch h\u00e0ng v\u00e0 vi\u1ebft m\u1ed9t v\u0103n b\u1ea3n nh\u1ecf k\u00e8m theo.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/1c5\/send%20email.png\" alt=\"g\u1eedi email.png\" title=\"g\u1eedi email.png\"><\/figure>\n<p>Th\u00eam li\u00ean k\u1ebft v\u00e0o bi\u1ec3u m\u1eabu.&nbsp;Ch\u1ecdn&nbsp;<strong>bi\u1ec3u m\u1eabu CRM \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a<\/strong>&nbsp;v\u00e0 ch\u1ecdn bi\u1ec3u m\u1eabu mong mu\u1ed1n.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/d7f\/present%20form.png\" alt=\"hi\u1ec7n t\u1ea1i form.png\" title=\"hi\u1ec7n t\u1ea1i form.png\"><\/figure>\n<h2 id=\"C\u00e1ch_s\u1eed_d\u1ee5ng_bi\u1ec3u_m\u1eabu_\u0111\u01b0\u1ee3c_c\u00e1_nh\u00e2n_h\u00f3a\">C\u00e1ch s\u1eed d\u1ee5ng bi\u1ec3u m\u1eabu \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a<\/h2>\n<p>\u0110\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c \u0111\u1ecba ch\u1ec9 li\u00ean h\u1ec7 m\u00e0 r\u00f4 b\u1ed1t s\u1ebd g\u1eedi email \u0111\u1ec1u \u0111\u01b0\u1ee3c \u0111i\u1ec1n \u0111\u1ea7y \u0111\u1ee7 \u0111\u1ecba ch\u1ec9 email, h\u1ecd v\u00e0 t\u00ean.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/6dc\/contact%20email.png\" alt=\"li\u00ean h\u1ec7 email.png\" title=\"li\u00ean h\u1ec7 email.png\"><\/figure>\n<p>Chuy\u1ec3n giao d\u1ecbch sang giai \u0111o\u1ea1n ti\u1ebfp theo.&nbsp;Robot s\u1ebd g\u1eedi m\u1ed9t email cho kh\u00e1ch h\u00e0ng.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/806\/email.png\" alt=\"email.png\" title=\"email.png\"><\/figure>\n<p>B\u00ean trong email, b\u1ea1n s\u1ebd th\u1ea5y m\u1ed9t tham s\u1ed1 \u0111\u1eb7c bi\u1ec7t m\u00e0 r\u00f4 b\u1ed1t th\u00eam v\u00e0o li\u00ean k\u1ebft bi\u1ec3u m\u1eabu.&nbsp;Tham s\u1ed1 n\u00e0y ph\u00e2n bi\u1ec7t m\u1ed9t bi\u1ec3u m\u1eabu \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a v\u1edbi m\u1ed9t bi\u1ec3u m\u1eabu th\u00f4ng th\u01b0\u1eddng.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/3ea\/special%20parameter.png\" alt=\"tham s\u1ed1 \u0111\u1eb7c bi\u1ec7t.png\" title=\"tham s\u1ed1 \u0111\u1eb7c bi\u1ec7t.png width =\"><\/figure>\n<p>Khi kh\u00e1ch h\u00e0ng nh\u1ea5p v\u00e0o li\u00ean k\u1ebft, t\u00ean v\u00e0 h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c \u0111i\u1ec1n v\u00e0o.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/0eb\/the%20letter.png\" alt=\"the letter.png\" title=\"the letter.png\"><\/figure>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/e18\/personalized%20form.png\" alt=\"form.png \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a\" title=\"form.png \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a\"><\/figure>\n<p>Qu\u00e0 t\u1eb7ng m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 ch\u1ecdn s\u1ebd \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb trong th\u1ebb CRM.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/c70\/form%20submitted.png\" alt=\"bi\u1ec3u m\u1eabu \u0111\u00e3 g\u1eedi.png\" title=\"bi\u1ec3u m\u1eabu \u0111\u00e3 g\u1eedi.png\"><\/figure>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/486\/chosen%20gift.png\" alt=\"m\u00f3n qu\u00e0 \u0111\u00e3 ch\u1ecdn.png\" title=\"m\u00f3n qu\u00e0 \u0111\u00e3 ch\u1ecdn.png\"><\/figure>\n<p><a href=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/486\/chosen%20gift.png\" data-slb-active=\"1\" data-slb-asset=\"803560306\" data-slb-group=\"9289\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bi\u1ec3u m\u1eabu \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a l\u00e0 bi\u1ec3u m\u1eabu trong \u0111\u00f3 d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u0111i\u1ec1n t\u1ef1 \u0111\u1ed9ng.&nbsp;C\u00e1c bi\u1ec3u m\u1eabu nh\u01b0 v\u1eady r\u1ea5t thu\u1eadn ti\u1ec7n \u0111\u1ec3 s\u1eed d\u1ee5ng khi b\u1ea1n kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean c\u1ee7a m\u00ecnh.&nbsp;T\u00ean, h\u1ecd ho\u1eb7c t\u00ean c\u00f4ng ty s\u1ebd \u0111\u01b0\u1ee3c \u0111i\u1ec1n v\u00e0o d\u1eef li\u1ec7u t\u1eeb th\u1ebb CRM.&nbsp;Kh\u00e1ch h\u00e0ng s\u1ebd [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5214],"class_list":["post-8418","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-crm"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8418","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8418"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8418\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8418"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8418"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}