{"id":8590,"date":"2021-06-09T17:59:27","date_gmt":"2021-06-09T10:59:27","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&#038;p=8590"},"modified":"2021-07-30T15:48:44","modified_gmt":"2021-07-30T08:48:44","slug":"crm-tong-quan-ve-quy-trinh-kinh-doanh-crm","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/crm-tong-quan-ve-quy-trinh-kinh-doanh-crm\/","title":{"rendered":"[CRM] T\u1ed5ng quan v\u1ec1 Quy tr\u00ecnh Kinh doanh CRM"},"content":{"rendered":"<p>Quy tr\u00ecnh kinh doanh, c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 quy tr\u00ecnh l\u00e0m vi\u1ec7c, l\u00e0 m\u1ed9t lo\u1ea1t c\u00e1c h\u00e0nh \u0111\u1ed9ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi h\u1ec7 th\u1ed1ng v\u00e0\/ho\u1eb7c ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c chu\u1ea9n h\u00f3a v\u00e0 th\u1ef1c hi\u1ec7n v\u1edbi s\u1ef1 gi\u00e1m s\u00e1t. Xin l\u01b0u \u00fd r\u1eb1ng <strong> quy tr\u00ecnh kinh doanh ch\u1ec9 c\u00f3 s\u1eb5n cho c\u00e1c g\u00f3i Ti\u00eau chu\u1ea9n (Standard) &amp; Chuy\u00ean nghi\u1ec7p (Professional) c\u1ee7a Bitrix24<\/strong>. C\u00e1c h\u00e0nh \u0111\u1ed9ng ph\u1ed5 bi\u1ebfn trong quy tr\u00ecnh kinh doanh bao g\u1ed3m: ph\u00ea duy\u1ec7t, g\u1eedi th\u00f4ng b\u00e1o, thay \u0111\u1ed5i m\u1ed9t s\u1ed1 th\u00f4ng tin trong h\u1ed3 s\u01a1 Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ho\u1eb7c thi\u1ebft l\u1eadp nhi\u1ec7m v\u1ee5 c\u1ea7n th\u1ef1c hi\u1ec7n li\u00ean quan \u0111\u1ebfn Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ho\u1eb7c \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1c. Vi\u1ec7c t\u1ea1o c\u00e1c quy tr\u00ecnh c\u00f4ng vi\u1ec7c n\u00e0y c\u1ea7n m\u1ed9t ch\u00fat b\u00ed quy\u1ebft, nh\u01b0ng KH\u00d4NG c\u1ea7n k\u1ef9 n\u0103ng vi\u1ebft m\u00e3.<\/p>\n<p>Quy tr\u00ecnh kinh doanh \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf trong ph\u1ea7n <strong> CRM&gt; C\u00e0i \u0111\u1eb7t (Settings)&gt; T\u1ef1 \u0111\u1ed9ng h\u00f3a (Automation) &gt; Quy tr\u00ecnh kinh doanh (Business process)<\/strong>. M\u1ed7i \u0111\u1ed1i t\u01b0\u1ee3ng CRM (ho\u1eb7c Li\u00ean h\u1ec7, C\u00f4ng ty v\u00e0 Giao d\u1ecbch) c\u00f3 b\u1ed9 Business process ri\u00eang.<\/p>\n<p>Ba quy tr\u00ecnh kinh doanh ti\u00eau chu\u1ea9n cho CRM \u0111\u01b0\u1ee3c bao g\u1ed3m ti\u00eau chu\u1ea9n: Quy tr\u00ecnh kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, X\u1eed l\u00fd th\u00f4ng tin li\u00ean h\u1ec7 kh\u00e1ch h\u00e0ng v\u00e0 Giao d\u1ecbch\/th\u1ecfa thu\u1eadn (deal) tr\u00ean c\u1eeda h\u00e0ng tr\u1ef1c tuy\u1ebfn.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quy tr\u00ecnh kinh doanh, c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 quy tr\u00ecnh l\u00e0m vi\u1ec7c, l\u00e0 m\u1ed9t lo\u1ea1t c\u00e1c h\u00e0nh \u0111\u1ed9ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi h\u1ec7 th\u1ed1ng v\u00e0\/ho\u1eb7c ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c chu\u1ea9n h\u00f3a v\u00e0 th\u1ef1c hi\u1ec7n v\u1edbi s\u1ef1 gi\u00e1m s\u00e1t. Xin l\u01b0u \u00fd r\u1eb1ng quy tr\u00ecnh kinh doanh ch\u1ec9 c\u00f3 s\u1eb5n cho c\u00e1c g\u00f3i [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5214],"class_list":["post-8590","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-crm"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8590"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8590\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8590"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8590"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}