{"id":8650,"date":"2021-06-09T19:28:49","date_gmt":"2021-06-09T12:28:49","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&#038;p=8650"},"modified":"2021-07-30T14:03:53","modified_gmt":"2021-07-30T07:03:53","slug":"crm-tong-quan-ve-crm","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/crm-tong-quan-ve-crm\/","title":{"rendered":"[CRM] T\u1ed5ng quan v\u1ec1 CRM"},"content":{"rendered":"<h1>T\u1ed5ng quan v\u1ec1 CRM<\/h1>\n<p><strong> CRM <\/strong> <em> (Qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng) <\/em> l\u00e0 m\u1ed9t lo\u1ea1i ph\u1ea7n m\u1ec1m cung c\u1ea5p c\u1ea5u tr\u00fac v\u00e0 quy t\u1eafc qu\u1ea3n l\u00fd c\u00e1c m\u1ed1i li\u00ean h\u1ec7 kinh doanh v\u00e0 ti\u1ec1m n\u0103ng danh b\u1ea1.<\/p>\n<p>V\u1eady l\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng CRM trong Bitrix24?<\/p>\n<h4 id=\"C\u00e0i_\u0111\u1eb7t_CRM\">C\u00e0i \u0111\u1eb7t CRM<\/h4>\n<p>V\u00ec m\u1ecdi c\u00f4ng ty \u0111\u1ec1u kh\u00e1c nhau, tr\u01b0\u1edbc ti\u00ean b\u1ea1n c\u1ea7n ph\u1ea3i \u0111\u1ecbnh c\u1ea5u h\u00ecnh Bitrix24 CRM, \u0111\u1ec3 c\u00f4ng ty c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng h\u1ebft ti\u1ec1m n\u0103ng (leads) c\u1ee7a m\u00ecnh.<\/p>\n<p>Nh\u1ea5p v\u00e0o <strong> CRM&gt; C\u00e0i \u0111\u1eb7t <\/strong>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/744\/crmoverview1.png\" alt=\"crmoverview1.png\" title=\"\"><\/p>\n<p><strong> B\u00e0i vi\u1ebft \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t: <\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/8459107\/\" rel=\"nofollow noopener\" target=\"_blank\"> C\u00e1ch \u0111\u1ecbnh c\u1ea5u h\u00ecnh tr\u1ea1ng th\u00e1i v\u00e0 danh s\u00e1ch th\u1ea3 xu\u1ed1ng? <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/2756711\/\" rel=\"nofollow noopener\" target=\"_blank\"> C\u00e1ch \u0111\u1ecbnh c\u1ea5u h\u00ecnh \u0111\u01b0\u1eddng \u1ed1ng giao d\u1ecbch? <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/5870771\/\" rel=\"nofollow noopener\" target=\"_blank\"> L\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 th\u00eam th\u00f4ng tin chi ti\u1ebft v\u1ec1 c\u00f4ng ty c\u1ee7a b\u1ea1n? <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bi trix24.com\/open\/1332421\/\" rel=\"nofollow noopener\" target=\"_blank\"><br \/>\nL\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 th\u00eam c\u00e1c tr\u01b0\u1eddng t\u00f9y ch\u1ec9nh? <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/1332384\/\" rel=\"nofollow noopener\" target=\"_blank\"> C\u00e1ch th\u1ef1c hi\u1ec7n \u0111\u1ecbnh c\u1ea5u h\u00ecnh quy\u1ec1n truy c\u1eadp? <\/a><\/li>\n<\/ul>\n<h4 id=\"Th\u00eam_kh\u00e1ch_h\u00e0ng_ti\u1ec1m_n\u0103ng\">Th\u00eam kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/h4>\n<p><strong> Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng (leads)\u00a0<\/strong> l\u00e0 m\u1ed9t \u0111\u1ed1i t\u01b0\u1ee3ng CRM ch\u1ee9a th\u00f4ng tin (s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, email, trang web ) c\u1ee7a m\u1ed9t ng\u01b0\u1eddi ho\u1eb7c c\u00f4ng ty c\u00f3 ti\u1ec1m n\u0103ng tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng \u2013 ngh\u0129a l\u00e0 ho\u00e0n th\u00e0nh m\u1ed9t th\u1ecfa thu\u1eadn. M\u1ed9t kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng l\u00e0 s\u1ef1 kh\u1edfi \u0111\u1ea7u c\u1ee7a qu\u00e1 tr\u00ecnh; do \u0111\u00f3, th\u00f4ng tin c\u00f3 trong<br \/>\nkh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng (leads) c\u00f3 th\u1ec3 \u0111\u1ebfn t\u1eeb danh thi\u1ebfp \u0111\u01b0\u1ee3c thu th\u1eadp t\u1ea1i m\u1ed9t h\u1ed9i ngh\u1ecb, trang web c\u1ee7a c\u00f4ng ty ho\u1eb7c m\u1ed9t cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i \u0111\u1ebfn ph\u00f2ng kinh doanh.<\/p>\n<p>\u0110\u1ecdc th\u00eam v\u1ec1 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng trong b\u00e0i vi\u1ebft \u2013 <a href=\"https:\/\/helpdesk.bitrix24.com\/open\/1395562\/\" rel=\"nofollow noopener\" target=\"_blank\"> C\u00e1ch l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng <\/a>.<\/p>\n<p>C\u00f3 m\u1ed9t s\u1ed1 c\u00e1ch \u0111\u1ec3 th\u00eam kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng:<\/p>\n<ul>\n<li>Th\u00eam ch\u00fang theo c\u00e1ch th\u1ee7 c\u00f4ng<\/li>\n<li>Nh\u1eadp kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/li>\n<li>S\u1eed d\u1ee5ng bi\u1ec3u m\u1eabu web CRM v\u00e0 ti\u1ec7n \u00edch trang web<\/li>\n<li>Email v\u00e0 cu\u1ed9c g\u1ecdi \u0111\u1ebfn<\/li>\n<\/ul>\n<p>M\u1ecdi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111\u1ec1u l\u00e0 m\u1ed9t kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, v\u00ec v\u1eady \u0111i\u1ec1u c\u1ea7n thi\u1ebft l\u00e0 l\u00e0m vi\u1ec7c v\u1edbi h\u1ecd m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n<p><strong> C\u00e1c b\u00e0i vi\u1ebft \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t: <\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/1395562\/\" rel=\"nofollow noopener\" target=\"_blank\"> L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng? <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/1332389\/\" rel=\"nofollow noopener\" target=\"_blank\"> C\u00e1ch nh\u1eadp kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng? <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/2833037\/\" rel=\"nofollow noopener\" target=\"_blank\"> C\u00e1ch th\u00eam CRM <\/a> <a href=\"https:\/\/helpdesk.bitrix24.com\/open\/2833037\/\" rel=\"nofollow noopener\" target=\"_blank\"> bi\u1ec3u m\u1eabu web <\/a> <a href=\"https:\/\/helpdesk.bitrix24.com\/open\/2833 037\/\" rel=\"nofollow noopener\" target=\"_blank\">? <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/4112659\/\" rel=\"nofollow noopener\" target=\"_blank\"> C\u00e1ch t\u1ea1o ti\u1ec7n \u00edch con trang web? <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/8236675\/\" rel=\"nofollow noopener\" target=\"_blank\"> C\u00e1ch k\u1ebft n\u1ed1i h\u1ed9p th\u01b0 c\u1ee7a b\u1ea1n v\u1edbi Bitrix24? <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/1350162\/\" rel=\"nofollow noopener\" target=\"_blank\">L\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh Bitrix24 Telephony? <\/a><\/li>\n<\/ul>\n<h4 id=\"X\u1eed_l\u00fd_kh\u00e1ch_h\u00e0ng_ti\u1ec1m_n\u0103ng\">X\u1eed l\u00fd kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/h4>\n<p>M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a x\u1eed l\u00fd kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng l\u00e0 chuy\u1ec3n \u0111\u1ed5i n\u00f3 th\u00e0nh li\u00ean h\u1ec7, c\u00f4ng ty ho\u1eb7c th\u1ecfa thu\u1eadn (n\u1ebfu n\u00f3i v\u1ec1 b\u00e1n h\u00e0ng). N\u00f3 c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n li\u00ean l\u1ea1c kh\u00e1c nhau \u2013 cu\u1ed9c h\u1ecdp, cu\u1ed9c g\u1ecdi v\u00e0 email. T\u1ea5t c\u1ea3 l\u1ecbch s\u1eed th\u1ecfa thu\u1eadn \u0111\u01b0\u1ee3c l\u01b0u trong CRM.<\/p>\n<p>Nh\u1ea5p v\u00e0o n\u00fat <strong> Ho\u00e0n th\u00e0nh kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng <\/strong> v\u00e0 ch\u1ecdn m\u1ed9t trong c\u00e1c t\u00f9y ch\u1ecdn.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/70c\/crmoverview2.png\" alt=\"crmoverview2.png\" title=\"\"><\/p>\n<p>Quy tr\u00ecnh x\u1eed l\u00fd kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111\u00e3 ho\u00e0n t\u1ea5t v\u00e0 \u0111\u00e3 \u0111\u1ebfn l\u00fac b\u1eaft \u0111\u1ea7u l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c y\u1ebfu t\u1ed1 CRM m\u1edbi \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng n\u00e0y.<\/p>\n<p>C\u00e1c y\u1ebfu t\u1ed1 n\u00e0y \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi nhau nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/9bd\/crmoverview3.png\" alt=\"crmoverview3.png\" title=\"\"><\/p>\n<p>H\u00ecnh \u1ea3nh n\u00e0y cho th\u1ea5y t\u1ea5t c\u1ea3 nh\u1eefng c\u00e1c ph\u1ea7n t\u1eed c\u00f3 \u0111i\u1ec3m chung \u2013 ho\u1ea1t \u0111\u1ed9ng, cu\u1ed9c g\u1ecdi, cu\u1ed9c h\u1ecdp v\u00e0 email.<\/p>\n<h4 id=\"Ho\u1ea1t_\u0111\u1ed9ng\">Ho\u1ea1t \u0111\u1ed9ng<\/h4>\n<p><strong> Ho\u1ea1t \u0111\u1ed9ng <\/strong> k\u1ebft h\u1ee3p t\u1ea5t c\u1ea3 c\u00e1c h\u00e0nh \u0111\u1ed9ng tr\u00ean c\u00e1c ph\u1ea7n t\u1eed, ngh\u0129a l\u00e0 cu\u1ed9c g\u1ecdi, t\u00e1c v\u1ee5, cu\u1ed9c h\u1ecdp , email, v.v. \u0111\u1ec1u \u0111\u01b0\u1ee3c nh\u00f3m l\u1ea1i v\u1edbi nhau d\u01b0\u1edbi d\u1ea1ng Ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<p>Nh\u1ea5p v\u00e0o <strong> CRM&gt; Kh\u00e1c&gt; Ho\u1ea1t \u0111\u1ed9ng <\/strong> \u0111\u1ec3 xem c\u00e1c ho\u1ea1t \u0111\u1ed9ng hi\u1ec7n t\u1ea1i c\u1ee7a b\u1ea1n.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/ba8\/crmoverview5.png\" alt=\"crmoverview5.png\" title=\"\"><\/p>\n<p>Ngo\u00e0i ra, b\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y qu\u1ea7y trong c\u00e1c ph\u1ea7n CRM kh\u00e1c. C\u00e1c qu\u1ea7y n\u00e0y \u0111\u01b0\u1ee3c t\u1ea1o ra \u0111\u1ec3 nh\u1eafc nh\u1edf b\u1ea1n v\u1ec1 c\u00e1c ho\u1ea1t \u0111\u1ed9ng m\u00e0 b\u1ea1n c\u1ea7n ch\u00fa \u00fd.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/95e\/crmoverview4.png\" alt=\"crmoverview4.png\" title=\"\"><\/p>\n<p><strong> B\u00e0i vi\u1ebft \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t: <\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/4631115\/\" rel=\"nofollow noopener\" target=\"_blank\"> Ho\u1ea1t \u0111\u1ed9ng trong CRM <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/5889577\/\" rel=\"nofollow noopener\" target=\"_blank\"> Qu\u1ea7y CRM <\/a><\/li>\n<\/ul>\n<h4 id=\"L\u1ecbch_s\u1eed\">L\u1ecbch s\u1eed<\/h4>\n<p>B\u1ea1n c\u00f3 th\u1ec3 xem l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng trong ph\u1ea7n <strong> CRM&gt; L\u1ecbch s\u1eed <\/strong>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/44a\/crmoverview6.png\" alt=\"crmoverview6.png\" title=\"\"><\/p>\n<p>M\u1ecdi y\u1ebfu t\u1ed1 CRM (kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, li\u00ean h\u1ec7, c\u00f4ng ty, th\u1ecfa thu\u1eadn) \u0111\u1ec1u c\u00f3 m\u1ed9t bi\u1ec3u m\u1eabu, n\u01a1i b\u1ea1n c\u00f3 th\u1ec3 xem th\u00f4ng tin, l\u1ecbch s\u1eed li\u00ean l\u1ea1c v\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u00e3 l\u00ean k\u1ebf ho\u1ea1ch.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/7a9\/crmoverview7.png\" alt=\"crmoverview7.png\" title=\"\"><\/p>\n<p>T\u1ea1i \u0111\u00e2y, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 th\u00eam nh\u1eadn x\u00e9t ho\u1eb7c l\u1eadp k\u1ebf ho\u1ea1ch ho\u1ea1t \u0111\u1ed9ng m\u1edbi.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/1bd\/crmoverview8.png\" alt=\"crmoverview8.png\" title=\"\"><\/p>\n<p><strong> B\u00e0i vi\u1ebft \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t: <\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/8420559\/\" rel=\"nofollow noopener\" target=\"_blank\"> L\u1ecbch s\u1eed <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/8296801\/\" rel=\"nofollow noopener\" target=\"_blank\"> CRM c\u00e1c d\u1ea1ng y\u1ebfu t\u1ed1 <\/a><\/li>\n<\/ul>\n<h4 id=\"Th\u1ecfa_thu\u1eadn\">Th\u1ecfa thu\u1eadn<\/h4>\n<p><strong> Th\u1ecfa thu\u1eadn\u00a0<\/strong> l\u00e0 m\u1ed9t ph\u1ea7n t\u1eed CRM ch\u1ee9a t\u01b0\u01a1ng t\u00e1c v\u1edbi Ng\u01b0\u1eddi li\u00ean h\u1ec7 ho\u1eb7c C\u00f4ng ty li\u00ean quan \u0111\u1ebfn Th\u1ecfa thu\u1eadn. Ng\u01b0\u1eddi li\u00ean h\u1ec7 ho\u1eb7c C\u00f4ng ty c\u00f3 th\u1ec3 c\u00f3 b\u1ea5t k\u1ef3 s\u1ed1 l\u01b0\u1ee3ng Th\u1ecfa thu\u1eadn li\u00ean quan n\u00e0o.<\/p>\n<p>Khi t\u1ea1o m\u1ed9t th\u1ecfa thu\u1eadn m\u1edbi, b\u1ea1n c\u00f3 th\u1ec3 th\u00eam s\u1ea3n ph\u1ea9m v\u00e0o th\u1ecfa thu\u1eadn n\u00e0y. M\u1edf ph\u1ea7n <strong> S\u1ea3n ph\u1ea9m &gt;<\/strong>\u00a0nh\u1ea5p v\u00e0o <strong> Th\u00eam s\u1ea3n ph\u1ea9m m\u1edbi <\/strong> ho\u1eb7c <strong> Ch\u1ecdn s\u1ea3n ph\u1ea9m <\/strong> t\u1eeb danh m\u1ee5c.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/fdc\/crmoverview9.png\" alt=\"crmoverview9.png\" title=\"\"><\/p>\n<p>Khi b\u1ea1n ch\u1ed1t th\u1ecfa thu\u1eadn, b\u1ea1n c\u1ea7n ch\u1ecdn k\u1ebft qu\u1ea3 \u0111\u1ec3 \u0111\u00f3ng c\u1eeda.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/5b3\/crmoverview10.png\" alt=\"crmoverview10.png\" title=\"\"><\/p>\n<p><strong> B\u00e0i vi\u1ebft \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t: <\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/6707163\/\" rel=\"nofollow noopener\" target=\"_blank\"> C\u00e1ch th\u00eam giao d\u1ecbch m\u1edbi? <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/1478838\/\" rel=\"nofollow noopener\" target=\"_blank\"> C\u00e1ch t\u1ea1o b\u00e1o gi\u00e1 v\u00e0 h\u00f3a \u0111\u01a1n t\u1eeb c\u00e1c \u01b0u \u0111\u00e3i? <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/8589063\/\" rel=\"nofollow noopener\" target=\"_blank\"> L\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 th\u00eam s\u1ea3n ph\u1ea9m? <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/7910733\/\" rel=\"nofollow noopener\" target=\"_blank\"> C\u00e1ch t\u1ea1o h\u00f3a \u0111\u01a1n? <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/7917551\/\" rel=\"nofollow noopener\" target=\"_blank\">L\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 t\u1ea1o b\u00e1o gi\u00e1? <\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>T\u1ed5ng quan v\u1ec1 CRM CRM (Qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng) l\u00e0 m\u1ed9t lo\u1ea1i ph\u1ea7n m\u1ec1m cung c\u1ea5p c\u1ea5u tr\u00fac v\u00e0 quy t\u1eafc qu\u1ea3n l\u00fd c\u00e1c m\u1ed1i li\u00ean h\u1ec7 kinh doanh v\u00e0 ti\u1ec1m n\u0103ng danh b\u1ea1. V\u1eady l\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng CRM trong Bitrix24? C\u00e0i \u0111\u1eb7t CRM V\u00ec m\u1ecdi c\u00f4ng ty [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5214],"class_list":["post-8650","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-crm"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8650"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8650\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8650"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8650"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}