{"id":8686,"date":"2021-06-09T19:48:00","date_gmt":"2021-06-09T12:48:00","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&#038;p=8686"},"modified":"2021-07-23T10:14:09","modified_gmt":"2021-07-23T03:14:09","slug":"crm-cach-lam-viec-voi-khach-hang-tiem-nang-leads","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/crm-cach-lam-viec-voi-khach-hang-tiem-nang-leads\/","title":{"rendered":"[CRM] C\u00e1ch l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng (leads)"},"content":{"rendered":"<h1>C\u00e1ch l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/h1>\n<p><strong> Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng <\/strong> l\u00e0 m\u1ed9t \u0111\u1ed1i t\u01b0\u1ee3ng CRM ch\u1ee9a th\u00f4ng tin (s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, email, trang web) c\u1ee7a m\u1ed9t ng\u01b0\u1eddi ho\u1eb7c c\u00f4ng ty c\u00f3 ti\u1ec1m n\u0103ng tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng \u2013 ngh\u0129a l\u00e0 \u0111\u1ec3 ho\u00e0n th\u00e0nh m\u1ed9t th\u1ecfa thu\u1eadn. Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng l\u00e0 b\u01b0\u1edbc kh\u1edfi \u0111\u1ea7u c\u1ee7a qu\u00e1 tr\u00ecnh, do \u0111\u00f3 th\u00f4ng tin c\u00f3 trong kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u00f3 th\u1ec3 \u0111\u1ebfn t\u1eeb danh thi\u1ebfp \u0111\u01b0\u1ee3c thu th\u1eadp t\u1ea1i m\u1ed9t h\u1ed9i ngh\u1ecb, trang web c\u1ee7a c\u00f4ng ty ho\u1eb7c cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u1ebfn b\u1ed9 ph\u1eadn b\u00e1n h\u00e0ng.<\/p>\n<p>Trong B\u00e1o c\u00e1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng trong Bitrix24 CRM c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n, ph\u1ea3n \u00e1nh t\u1ed5ng s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi, \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i th\u00e0nh c\u00f4ng th\u00e0nh c\u00e1c \u0111\u1ecba ch\u1ec9 li\u00ean h\u1ec7 ho\u1eb7c c\u00f4ng ty, nh\u1eefng ng\u01b0\u1eddi m\u00e0 c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng \u0111ang l\u00e0m vi\u1ec7c t\u1ea1i th\u1eddi \u0111i\u1ec3m n\u00e0y ho\u1eb7c c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng b\u1ecb coi l\u00e0 \u201cr\u00e1c\u201d. C\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng v\u1ec1 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u0169ng \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n trong b\u00e1o c\u00e1o. Vi\u1ec7c ghi s\u1ed5 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng gi\u00fap \u0111\u00e1nh gi\u00e1 m\u1ed9t m\u1eb7t c\u00e1c n\u1ed7 l\u1ef1c ti\u1ebfp th\u1ecb v\u00e0 m\u1eb7t kh\u00e1c l\u00e0 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00f3m b\u00e1n h\u00e0ng.<\/p>\n<p><strong> 1. C\u00e1c tr\u01b0\u1eddng bi\u1ec3u m\u1eabu kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng <\/strong><\/p>\n<p><strong> Tr\u1ea1ng th\u00e1i: <\/strong> kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh c\u00e1c tr\u1ea1ng th\u00e1i kh\u00e1c nhau \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1ch kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng s\u1ebd ti\u1ebfn tri\u1ec3n th\u00f4ng qua CRM. T\u1ea1i m\u1ed9t s\u1ed1 th\u1eddi \u0111i\u1ec3m, kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng s\u1ebd b\u1ecb x\u00f3a kh\u1ecfi h\u1ec7 th\u1ed1ng (r\u00e1c) ho\u1eb7c \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i th\u00e0nh Li\u00ean h\u1ec7, C\u00f4ng ty ho\u1eb7c Th\u1ecfa thu\u1eadn (<a href=\"http:\/\/helpdesk.bitrix24.com\/open\/5319799\/\" rel=\"nofollow noopener\" target=\"_blank\"> kh\u00e1c v\u1ec1 tr\u1ea1ng th\u00e1i <\/a>).<\/p>\n<p><strong> C\u01a1 h\u1ed9i: <\/strong> s\u1ed1 ti\u1ec1n b\u00e1n h\u00e0ng ti\u1ec1m n\u0103ng \u01b0\u1edbc t\u00ednh (vui l\u00f2ng l\u01b0u \u00fd khi b\u1ea1n th\u00eam s\u1ea3n ph\u1ea9m v\u00e0o bi\u1ec3u m\u1eabu kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u2013 t\u1ed5ng s\u1ed1 l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c th\u00eam v\u00e0o t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c thay th\u1ebf th\u00e0nh tr\u01b0\u1eddng c\u01a1 h\u1ed9i).<\/p>\n<p><strong> Ngu\u1ed3n: <\/strong> ngu\u1ed3n m\u00e0 b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. Th\u00f4ng tin n\u00e0y gi\u00fap theo d\u00f5i t\u1eeb \u0111\u00e2u b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi l\u1edbn nh\u1ea5t v\u00e0 k\u00eanh n\u00e0o c\u00f3 th\u1ec3 ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<p><strong> Th\u00f4ng tin li\u00ean h\u1ec7: <\/strong> \u0111\u1ecba ch\u1ec9 li\u00ean h\u1ec7 c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u2013 \u0111\u1ecba ch\u1ec9 email, ng\u00e0y sinh, \u0111\u1ecba ch\u1ec9, v.v.<\/p>\n<p><strong> S\u1ea3n ph\u1ea9m c\u00f3 th\u1ec3 c\u00f3: <\/strong> s\u1ea3n ph\u1ea9m m\u00e0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u00f3 v\u1ebb quan t\u00e2m do \u0111\u00e1nh gi\u00e1 s\u01a1 b\u1ed9.<\/p>\n<p><strong> 2. Tr\u01b0\u1eddng t\u00f9y ch\u1ec9nh <\/strong>: <a href=\"http:\/\/helpdesk.bitrix24.com\/open\/1332421\/\" rel=\"nofollow noopener\" target=\"_blank\"> th\u00eam c\u00e1c tr\u01b0\u1eddng t\u00f9y ch\u1ec9nh <\/a> c\u1ee7a chu\u1ed7i, s\u1ed1, t\u1ec7p, th\u1eddi gian v\u00e0 ng\u00e0y th\u00e1ng ho\u1eb7c lo\u1ea1i danh s\u00e1ch.<\/p>\n<p><strong> 3. <\/strong> <strong> L\u01b0\u1ee3t xem kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng: <\/strong> chuy\u1ec3n \u0111\u1ed5i gi\u1eefa c\u00e1c ch\u1ebf \u0111\u1ed9 xem <a href=\"http:\/\/helpdesk.bitrix24.com\/open\/5272577\/\" rel=\"nofollow noopener\" target=\"_blank\"> danh s\u00e1ch <\/a>, kanban ho\u1eb7c b\u00e1o c\u00e1o.<\/p>\n<p><strong> 4. L\u1ecdc kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng: <\/strong> s\u1eed d\u1ee5ng t\u00ecm ki\u1ebfm v\u00e0; T\u00f9y ch\u1ecdn <a href=\"http:\/\/helpdesk.bitrix24.com\/open\/5270721\/\" rel=\"nofollow noopener\" target=\"_blank\"> l\u1ecdc <\/a> ph\u00eda tr\u00ean danh s\u00e1ch kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111\u1ec3 ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ho\u1eb7c nh\u00f3m ch\u00fang theo th\u00f4ng s\u1ed1 x\u00e1c \u0111\u1ecbnh (v\u00ed d\u1ee5: th\u1eddi gian \u0111\u01b0\u1ee3c t\u1ea1o).<\/p>\n<p><strong> 5.&nbsp; Ki\u1ec3m so\u00e1t tr\u00f9ng l\u1eb7p: <\/strong> t\u00ecm ki\u1ebfm c\u00e1c b\u1ea3n sao theo t\u00ean \u0111\u1ea7y \u0111\u1ee7, t\u00ean c\u00f4ng ty, \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c email.<\/p>\n<p><strong> 6. Th\u00eam ho\u1ea1t \u0111\u1ed9ng &amp; ki\u1ec3m tra L\u1ecbch s\u1eed: <\/strong> th\u00eam t\u00e1c v\u1ee5 m\u1edbi, email, cu\u1ed9c g\u1ecdi, chuy\u1ebfn th\u0103m, cu\u1ed9c h\u1ecdp ho\u1eb7c s\u1ef1 ki\u1ec7n tr\u01b0\u1edbc \u0111\u00e2y cho kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a b\u1ea1n. B\u1ea1n c\u00f3 th\u1ec3 ki\u1ec3m tra ch\u00fang d\u01b0\u1edbi m\u1ed7i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ho\u1eb7c t\u00ecm t\u1ea5t c\u1ea3 <a href=\"http:\/\/helpdesk.bitrix24.com\/open\/4631115\/\" rel=\"nofollow noopener\" target=\"_blank\">c\u00e1c <\/a><a href=\"http:\/\/helpdesk.bitrix24.com\/open\/4631115\/\" rel=\"nofollow noopener\" target=\"_blank\">ho\u1ea1t \u0111\u1ed9ng <\/a>&nbsp;trong CRM &gt; Ho\u1ea1t \u0111\u1ed9ng v\u00e0 t\u1ea5t c\u1ea3 <a href=\"http:\/\/helpdesk.bitrix24.com\/open\/4620189\/\" rel=\"nofollow noopener\" target=\"_blank\"> l\u1ecbch s\u1eed <\/a> trong CRM &gt;&nbsp; L\u1ecbch s\u1eed.<\/p>\n<p><strong> 7. C\u1ed9ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng: <\/strong> s\u1eed d\u1ee5ng <a href=\"http:\/\/helpdesk.bitrix24.com\/open\/1405537\/\" rel=\"nofollow noopener\" target=\"_blank\">D\u00f2ng ho\u1ea1t \u0111\u1ed9ng <\/a> c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111\u1ec3 th\u1ea3o lu\u1eadn&nbsp; kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u1edbi \u0111\u1ed3ng nghi\u1ec7p c\u1ee7a b\u1ea1n v\u00e0 chia s\u1ebb t\u1ec7p.<\/p>\n<p><strong> 8. T\u1ef1 \u0111\u1ed9ng h\u00f3a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng: <\/strong> ch\u1ea1y <a href=\"http:\/\/helpdesk.bitrix24.com\/open\/1343804\/\" rel=\"nofollow noopener\" target=\"_blank\"> quy tr\u00ecnh kinh doanh <\/a> ho\u1eb7c th\u00eam <a href=\"http:\/\/helpdesk.bitrix24.com\/open\/4781101\/\" rel=\"nofollow noopener\" target=\"_blank\"> quy t\u1eafc t\u1ef1 \u0111\u1ed9ng h\u00f3a &amp; k\u00edch ho\u1ea1t <\/a> d\u1eabn \u0111\u1ebfn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/p>\n<p><strong> 9. B\u00e1o c\u00e1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng: <\/strong> b\u1ea1n c\u00f3 th\u1ec3 t\u00ecm th\u1ea5y 2 t\u00f9y ch\u1ecdn \u0111\u1ec3 nh\u1eadn b\u00e1o c\u00e1o v\u1ec1 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng trong Bitrix24:<\/p>\n<ul>\n<li>chuy\u1ec3n sang ch\u1ebf \u0111\u1ed9 xem B\u00e1o c\u00e1o c\u1ee7a ph\u1ea7n kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 b\u1ea1n s\u1ebd th\u1ea5y <a href=\"http:\/\/helpdesk.bitrix24.com\/open\/1572053\/\" rel=\"nofollow noopener\" target=\"_blank\"> trang t\u1ed5ng quan s\u00e1ng s\u1ee7a <\/a>.<a href=\"\/images\/qanda\/undefined\"> <img decoding=\"async\" src=\"\/images\/qanda\/undefined\" alt=\"\" title=\"\"><img decoding=\"async\" src=\"https:\/\/www.1c-bitrix.ru\/upload\/medialibrary\/bc6\/dashboard.png\" alt=\"\" title=\"\"> <\/a><\/li>\n<li>chuy\u1ec3n \u0111\u1ebfn&nbsp; CRM &gt; B\u00e1o c\u00e1o v\u00e0 t\u00ecm 3 b\u00e1o c\u00e1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111\u01b0\u1ee3c t\u1ea1o s\u1eb5n c\u00f3 s\u1eb5n:- B\u00e1o c\u00e1o <em> Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00fd: <\/em> hi\u1ec3n th\u1ecb thu nh\u1eadp nh\u1eadn \u0111\u01b0\u1ee3c d\u01b0\u1edbi d\u1ea1ng t\u1ed5ng c\u00e1c h\u00f3a \u0111\u01a1n \u0111\u00e3 thanh to\u00e1n do ng\u01b0\u1eddi qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng ri\u00eang l\u1ebb ph\u00e1t h\u00e0nh. T\u1ed5ng s\u1ed1 t\u1eeb c\u00e1c h\u00f3a \u0111\u01a1n \u0111\u00e3 b\u1ecb h\u1ee7y c\u0169ng \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb.<br \/>\n\u2013 <em> Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng theo tr\u1ea1ng th\u00e1i: <\/em> cho bi\u1ebft c\u00f3 bao nhi\u00eau kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng trong m\u1ed7i tr\u1ea1ng th\u00e1i<br \/>\n\u2013 <em> Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng theo ngu\u1ed3n: <\/em> hi\u1ec3n th\u1ecb kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng theo ngu\u1ed3n kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 so s\u00e1nh ch\u1ea5t l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i cho t\u1eebng ngu\u1ed3n.<\/li>\n<\/ul>\n<p>C\u00f3 th\u1ec3 t\u1ea1o b\u00e1o c\u00e1o t\u00f9y ch\u1ec9nh m\u1edbi ho\u1eb7c c\u00f3 th\u1ec3 sao ch\u00e9p b\u1ea5t k\u1ef3 b\u00e1o c\u00e1o hi\u1ec7n c\u00f3 n\u00e0o v\u00e0 \u0111\u00e3 ch\u1ec9nh s\u1eeda. T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 <a href=\"http:\/\/helpdesk.bitrix24.com\/open\/1332413\/\" rel=\"nofollow noopener\" target=\"_blank\"> tr\u00ecnh h\u01b0\u1edbng d\u1eabn b\u00e1o c\u00e1o t\u1ea1i \u0111\u00e2y <\/a>.<\/p>\n<h4 id=\"C\u00e1c_c\u00e1ch_th\u00eam_kh\u00e1ch_h\u00e0ng_ti\u1ec1m_n\u0103ng_v\u00e0o_Bitrix24\">C\u00e1c c\u00e1ch th\u00eam kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0o Bitrix24<\/h4>\n<p><strong> \u2013 Theo c\u00e1ch th\u1ee7 c\u00f4ng: <\/strong> v\u1edbi s\u1ef1 tr\u1ee3 gi\u00fap c\u1ee7a tab \u201cth\u00eam\u201d. Tr\u01b0\u1eddng b\u1eaft bu\u1ed9c duy nh\u1ea5t cho kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi l\u00e0 \u201ct\u00ean kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng\u201d (t\u00ean kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng kh\u00f4ng gi\u1ed1ng v\u1edbi&nbsp; h\u1ecd ho\u1eb7c t\u00ean c\u00f4ng ty c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, t\u00ean kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u00f3 th\u1ec3 l\u00e0 b\u1ea5t c\u1ee9 t\u00ean g\u00ec b\u1ea1n \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh g\u1ecdi \u0111\u1ec3 d\u1ec5 \u0111i\u1ec1u h\u01b0\u1edbng; th\u00f4ng tin li\u00ean h\u1ec7 trong kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi t\u1eeb ch\u1ee9a c\u00e1c tr\u01b0\u1eddng \u0111\u1eb7c bi\u1ec7t cho \u0111i\u1ec1u \u0111\u00f3)<\/p>\n<p><a href=\"\/images\/qanda\/undefined\"> <img decoding=\"async\" src=\"\/images\/qanda\/undefined\" alt=\"\" title=\"\"><img decoding=\"async\" src=\"https:\/\/www.1c-bitrix.ru\/upload\/medialibrary\/20c\/add%20lead%20tab.png\" alt=\"\" title=\"\"> <\/a><\/p>\n<p><strong> \u2013 Nh\u1eadp: <\/strong> n\u1ebfu b\u1ea1n \u0111\u00e3 c\u00f3 danh s\u00e1ch kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, b\u1ea1n c\u00f3 th\u1ec3 <a href=\"http:\/\/helpdesk.bitrix24.com\/open\/1332389\/\" rel=\"nofollow noopener\" target=\"_blank\"> nh\u1eadp n\u00f3 sang Bitrix24 \u1edf \u0111\u1ecbnh d\u1ea1ng CSV <\/a> ho\u1eb7c s\u1eed d\u1ee5ng m\u1ed9t trong c\u00e1c <a href=\"https:\/\/www.bitrix24.com\/apps\/\" rel=\"nofollow noopener\" target=\"_blank\"> \u1ee9ng d\u1ee5ng Marketplace <\/a>:<\/p>\n<p><a href=\"\/images\/qanda\/undefined\"> <img decoding=\"async\" src=\"\/images\/qanda\/undefined\" alt=\"\" title=\"\"><img decoding=\"async\" src=\"https:\/\/www.1c-bitrix.ru\/upload\/medialibrary\/872\/import.png\" alt=\"\" title=\"\"> <\/a><\/p>\n<p>N\u1ebfu b\u1ea1n kh\u00f4ng bi\u1ebft c\u00e1ch nh\u1eadp t\u1ec7p s\u1ebd gi\u1ed1ng nh\u01b0 b\u1ea1n c\u00f3 th\u1ec3 t\u1ea3i xu\u1ed1ng m\u1ed9t m\u1eabu t\u1eeb Bitrix24:<\/p>\n<p><a href=\"\/images\/qanda\/undefined\"> <img decoding=\"async\" src=\"\/images\/qanda\/undefined\" alt=\"\" title=\"\"><img decoding=\"async\" src=\"https:\/\/www.1c-bitrix.ru\/upload\/medialibrary\/047\/lead3.png\" alt=\"\" title=\"\"> <\/a><\/p>\n<p><strong> \u2013 T\u1ef1 \u0111\u1ed9ng: <\/strong><\/p>\n<ul>\n<li>s\u1eed d\u1ee5ng <a href=\"https:\/\/helpdesk.bitrix24.com\/open\/8236675\/\" rel=\"nofollow noopener\" target=\"_blank\"> T\u00edch h\u1ee3p webmail <\/a><\/li>\n<li>s\u1eed d\u1ee5ng <a href=\"https:\/\/helpdesk.bitrix24.com\/open\/2833037\/\" rel=\"nofollow noopener\" target=\"_blank\"> bi\u1ec3u m\u1eabu web CRM <\/a><\/li>\n<li>s\u1eed d\u1ee5ng <a href=\"https:\/\/helpdesk.bitrix24.com\/open\/1332399\/\" rel=\"nofollow noopener\" target=\"_blank\"> T\u00edch h\u1ee3p \u0111i\u1ec7n tho\u1ea1i <\/a><\/li>\n<li>s\u1eed d\u1ee5ng <a href=\"https:\/\/helpdesk.bitrix24.com\/open\/8323277\/\" rel=\"nofollow noopener\" target=\"_blank\">M\u1edf k\u00eanh <\/a><\/li>\n<li>s\u1eed d\u1ee5ng <a href=\"https:\/\/helpdesk.bitrix24.com\/open\/5488701\/\" rel=\"nofollow noopener\" target=\"_blank\"> Ti\u1ec7n \u00edch con c\u1ee7a Trang web <\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>C\u00e1ch l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng l\u00e0 m\u1ed9t \u0111\u1ed1i t\u01b0\u1ee3ng CRM ch\u1ee9a th\u00f4ng tin (s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, email, trang web) c\u1ee7a m\u1ed9t ng\u01b0\u1eddi ho\u1eb7c c\u00f4ng ty c\u00f3 ti\u1ec1m n\u0103ng tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng \u2013 ngh\u0129a l\u00e0 \u0111\u1ec3 ho\u00e0n th\u00e0nh m\u1ed9t th\u1ecfa thu\u1eadn. Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng l\u00e0 b\u01b0\u1edbc kh\u1edfi [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5214],"class_list":["post-8686","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-crm"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8686"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8686\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8686"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8686"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}