{"id":8780,"date":"2021-06-10T15:34:22","date_gmt":"2021-06-10T08:34:22","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&#038;p=8780"},"modified":"2021-07-07T13:55:11","modified_gmt":"2021-07-07T06:55:11","slug":"telephony-quyen-truy-cap-dien-thoai-trong-bitrix24","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/telephony-quyen-truy-cap-dien-thoai-trong-bitrix24\/","title":{"rendered":"[Telephony] Quy\u1ec1n truy c\u1eadp \u0111i\u1ec7n tho\u1ea1i trong Bitrix24"},"content":{"rendered":"<h1>Quy\u1ec1n truy c\u1eadp \u0111i\u1ec7n tho\u1ea1i trong Bitrix24<\/h1>\n<p>B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh Quy\u1ec1n truy c\u1eadp \u0111i\u1ec7n tho\u1ea1i Bitrix24 trong Bitrix24 On-Premise v\u00e0 Bitrix24 Cloud <strong> Start +, CRM +, Standard <\/strong> ho\u1eb7c <strong> Professional <\/strong> k\u1ebf ho\u1ea1ch.<\/p>\n<p>B\u1ea1n c\u00f3 th\u1ec3 ch\u1ec9 \u0111\u1ecbnh:<\/p>\n<ul>\n<li>nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi \u0111i<\/li>\n<li>ch\u1ec9 \u0111\u01b0\u1eddng cho cu\u1ed9c g\u1ecdi \u0111i c\u00f3 s\u1eb5n cho nh\u00e2n vi\u00ean (v\u00ed d\u1ee5: nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ch\u1ec9 g\u1ecdi cho kh\u00e1ch h\u00e0ng CRM)<\/li>\n<li>ng\u01b0\u1eddi c\u00f3 th\u1ec3 nghe b\u1ea3n ghi \u00e2m cu\u1ed9c g\u1ecdi<\/li>\n<li>ng\u01b0\u1eddi c\u00f3 th\u1ec3 thu\u00ea s\u1ed1 ho\u1eb7c \u0111\u1ecbnh c\u1ea5u h\u00ecnh c\u00e0i \u0111\u1eb7t \u0111i\u1ec7n tho\u1ea1i, v.v.<\/li>\n<\/ul>\n<p>An qu\u1ea3n tr\u1ecb vi\u00ean c\u00f3 th\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh Quy\u1ec1n truy c\u1eadp qua \u0111i\u1ec7n tho\u1ea1i b\u1eb1ng c\u00e1ch th\u00eam vai tr\u00f2 trong ph\u1ea7n <strong> \u0110i\u1ec7n tho\u1ea1i <\/strong>&gt; <strong>K\u1ebft n\u1ed1i&gt; Quy\u1ec1n truy c\u1eadp <\/strong>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/74e\/telaccess1.png\" alt=\"telaccess1.png\" title=\"\"><\/p>\n<h4 id=\"Vai_tr\u00f2\">Vai tr\u00f2<\/h4>\n<p>Quy\u1ec1n truy c\u1eadp d\u1ef1a tr\u00ean vai tr\u00f2.<\/p>\n<p>Theo m\u1eb7c \u0111\u1ecbnh, c\u00f3 s\u1eb5n b\u1ed1n vai tr\u00f2: <strong> Qu\u1ea3n tr\u1ecb vi\u00ean <\/strong>, <strong> Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh <\/strong>, <strong> Tr\u01b0\u1edfng b\u1ed9 ph\u1eadn <\/strong> v\u00e0 <strong> Ng\u01b0\u1eddi qu\u1ea3n l\u00fd <\/strong>. Vai tr\u00f2 \u201cQu\u1ea3n tr\u1ecb vi\u00ean\u201d cung c\u1ea5p m\u1ee9c truy c\u1eadp t\u1ed1i \u0111a, vai tr\u00f2 \u201cNg\u01b0\u1eddi qu\u1ea3n l\u00fd\u201d \u2013 m\u1ee9c t\u1ed1i thi\u1ec3u. M\u1ed7i vai tr\u00f2 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi t\u1eebng ng\u01b0\u1eddi d\u00f9ng, b\u1ed9 ph\u1eadn c\u1ee5 th\u1ec3 v\u00e0 nh\u00e2n vi\u00ean c\u1ee7a b\u1ed9 ph\u1eadn \u0111\u00f3, qu\u1ea3n tr\u1ecb vi\u00ean t\u00e0i kho\u1ea3n, v.v.<\/p>\n<p>C\u00f3 th\u1ec3 c\u1ea5p quy\u1ec1n truy c\u1eadp cho c\u00e1c ph\u1ea7n sau c\u1ee7a \u0110i\u1ec7n tho\u1ea1i:<\/p>\n<ul>\n<li>Th\u1ed1ng k\u00ea cu\u1ed9c g\u1ecdi<\/li>\n<li>Ghi \u00e2m cu\u1ed9c g\u1ecdi<\/li>\n<li>C\u00e0i \u0111\u1eb7t ng\u01b0\u1eddi d\u00f9ng<\/li>\n<\/ul>\n<p>B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t quy\u1ec1n truy c\u1eadp cho c\u00e1c ph\u1ea7n n\u00e0y d\u01b0\u1edbi d\u1ea1ng \u2013 b\u1ea5t k\u1ef3, c\u00e1 nh\u00e2n, c\u00e1 nh\u00e2n v\u00e0 b\u1ed9 ph\u1eadn ho\u1eb7c \u0111\u1eb7t quy\u1ec1n truy c\u1eadp l\u00e0 b\u1ecb t\u1eeb ch\u1ed1i.<\/p>\n<p>V\u00ed d\u1ee5: n\u1ebfu b\u1ea1n \u0111\u1eb7t vai tr\u00f2 \u201cng\u01b0\u1eddi qu\u1ea3n l\u00fd\u201d v\u1edbi quy\u1ec1n truy c\u1eadp ghi \u00e2m cu\u1ed9c g\u1ecdi l\u00e0 \u201cc\u00e1 nh\u00e2n v\u00e0 b\u1ed9 ph\u1eadn\u201d \u2013 \u0111i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 t\u1ea5t c\u1ea3 ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ee7a m\u1ed9t b\u1ed9 ph\u1eadn s\u1ebd c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o ghi \u00e2m cu\u1ed9c g\u1ecdi c\u1ee7a ri\u00eang h\u1ecd v\u00e0 gi\u1ed1ng ghi \u00e2m cu\u1ed9c g\u1ecdi c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00fd b\u1ed9 ph\u1eadn.<\/p>\n<ul>\n<li>Cu\u1ed9c g\u1ecdi \u0111i\u0110\u1ecbnh c\u1ea5u h\u00ecnh ch\u1ec9 \u0111\u01b0\u1eddng cu\u1ed9c g\u1ecdi \u0111i c\u00f3 s\u1eb5n cho nh\u00e2n vi\u00ean \u2013 b\u1ea5t k\u1ef3, ch\u1ec9 kh\u00e1ch h\u00e0ng CRM, kh\u00e1ch h\u00e0ng CRM v\u00e0 nh\u00e2n vi\u00ean c\u00f4ng ty ho\u1eb7c thi\u1ebft l\u1eadp quy\u1ec1n truy c\u1eadp nh\u01b0 b\u1ecb t\u1eeb ch\u1ed1i. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 ch\u1ec9 \u0111\u1ecbnh nh\u1eefng \u1ee9ng d\u1ee5ng kh\u00e1ch CRM n\u00e0o c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c truy c\u1eadp trong ph\u1ea7n <a href=\"https:\/\/helpdesk.bitrix24.com\/open\/1332384\/\" rel=\"nofollow noopener\" target=\"_blank\"> quy\u1ec1n truy c\u1eadp CRM <\/a>.<\/li>\n<li>C\u00e0i \u0111\u1eb7t \u0111i\u1ec7n tho\u1ea1i<\/li>\n<li>Qu\u1ea3n l\u00fd s\u1ed1 \u0111i\u1ec7n tho\u1ea1i<\/li>\n<\/ul>\n<p>Hai t\u00f9y ch\u1ecdn n\u00e0y c\u00f3 hai ki\u1ec3u truy c\u1eadp: \u201cb\u1ea5t k\u1ef3 \u201dHo\u1eb7c\u201c quy\u1ec1n truy c\u1eadp b\u1ecb t\u1eeb ch\u1ed1i \u201d.<\/p>\n<p>Theo m\u1eb7c \u0111\u1ecbnh, qu\u1ea3n tr\u1ecb vi\u00ean c\u00f3 vai tr\u00f2\u201d Qu\u1ea3n tr\u1ecb vi\u00ean \u201cv\u00e0 nh\u1eefng ng\u01b0\u1eddi d\u00f9ng kh\u00e1c c\u00f3 vai tr\u00f2\u201d Ng\u01b0\u1eddi qu\u1ea3n l\u00fd \u201c. Tuy nhi\u00ean, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t quy\u1ec1n truy c\u1eadp c\u1ee7a ri\u00eang m\u00ecnh cho c\u00e1c danh m\u1ee5c ng\u01b0\u1eddi d\u00f9ng kh\u00e1c nhau b\u1eb1ng c\u00e1ch nh\u1ea5p v\u00e0o <strong> Th\u00eam quy\u1ec1n truy c\u1eadp <\/strong>.<\/p>\n<h4 id=\"Th\u00eam_vai_tr\u00f2\">Th\u00eam vai tr\u00f2<\/h4>\n<p>B\u1ea1n c\u00f3 th\u1ec3 th\u00eam vai tr\u00f2 m\u1edbi b\u1eb1ng c\u00e1ch nh\u1ea5p v\u00e0o <strong> N\u00fat th\u00eam <\/strong>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/36c\/telaccess2.png\" alt=\"telaccess2.png\" title=\"\"><\/p>\n<p>Nh\u1eadp t\u00ean c\u1ee7a vai tr\u00f2 v\u00e0 ch\u1ec9 \u0111\u1ecbnh quy\u1ec1n truy c\u1eadp m\u00e0 vai tr\u00f2 n\u00e0y s\u1ebd c\u1ea5p cho ng\u01b0\u1eddi d\u00f9ng.<\/p>\n<p>Ngo\u00e0i ra, b\u1ea1n c\u00f3 th\u1ec3 ch\u1ec9nh s\u1eeda vai tr\u00f2 hi\u1ec7n c\u00f3, c\u00e0i \u0111\u1eb7t quy\u1ec1n truy c\u1eadp gi\u1ed1ng nh\u01b0 khi t\u1ea1o vai tr\u00f2 m\u1edbi.<\/p>\n<p>C\u00e1c t\u00ednh n\u0103ng c\u1ee7a quy\u1ec1n truy c\u1eadp \u0111i\u1ec7n tho\u1ea1i:<\/p>\n<ul>\n<li>N\u1ebfu ng\u01b0\u1eddi d\u00f9ng c\u00f3 nhi\u1ec1u vai tr\u00f2 (v\u00ed d\u1ee5: \u201d Tr\u01b0\u1edfng ph\u00f2ng \u201c\u0111\u00f3ng vai tr\u00f2 l\u00e0 ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u b\u1ed9 ph\u1eadn v\u00e0\u201d qu\u1ea3n tr\u1ecb vi\u00ean \u201cv\u1edbi t\u01b0 c\u00e1ch l\u00e0 qu\u1ea3n tr\u1ecb vi\u00ean t\u00e0i kho\u1ea3n), h\u1ec7 th\u1ed1ng so s\u00e1nh quy\u1ec1n truy c\u1eadp c\u1ee7a c\u00e1c vai tr\u00f2 n\u00e0y v\u00e0 ng\u01b0\u1eddi d\u00f9ng s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c m\u1ee9c quy\u1ec1n truy c\u1eadp cao nh\u1ea5t \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh trong c\u00e0i \u0111\u1eb7t vai tr\u00f2 n\u00e0y (trong tr\u01b0\u1eddng h\u1ee3p c\u1ee7a ch\u00fang t\u00f4i, nh\u1eadn quy\u1ec1n truy c\u1eadp \u201cb\u1ea5t k\u1ef3\u201d \u0111\u1ec3 g\u1ecdi ph\u1ea7n th\u1ed1ng k\u00ea cu\u1ed9c g\u1ecdi, kh\u00f4ng ph\u1ea3i \u201cpersona l v\u00e0 b\u1ed9 ph\u1eadn \u201c).<\/li>\n<li>Quy\u1ec1n truy c\u1eadp v\u00e0o b\u1ea3n ghi \u00e2m cu\u1ed9c g\u1ecdi t\u00ednh \u0111\u1ebfn quy\u1ec1n truy c\u1eadp v\u00e0o th\u01b0 m\u1ee5c <strong> \u0110i\u1ec7n tho\u1ea1i \u2013 Cu\u1ed9c g\u1ecdi \u0111\u00e3 ghi <\/strong> tr\u00ean <a href=\"https:\/\/helpdesk.bitrix24.com\/open\/7607577\/\" rel=\"nofollow noopener\" target=\"_blank\"> \u1ed4 \u0111\u0129a c\u00f4ng ty <\/a>.<\/li>\n<li><strong> \u0110\u1ed1i v\u1edbi qu\u1ea3n tr\u1ecb vi\u00ean v\u00e0 nh\u00e0 ph\u00e1t tri\u1ec3n: <\/strong> khi s\u1eed d\u1ee5ng API Bitrix24 Telephony REST, c\u00e1c quy\u1ec1n truy c\u1eadp \u0111\u01b0\u1ee3c cung c\u1ea5p trong ph\u1ea7n n\u00e0y c\u0169ng r\u1ea5t quan tr\u1ecdng. Ngh\u0129a l\u00e0, m\u1ed9t \u1ee9ng d\u1ee5ng b\u00ean ngo\u00e0i s\u1ebd ho\u1ea1t \u0111\u1ed9ng v\u1edbi m\u1ed9t s\u1ed1 ng\u01b0\u1eddi d\u00f9ng, nh\u01b0ng s\u1ebd kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Quy\u1ec1n truy c\u1eadp \u0111i\u1ec7n tho\u1ea1i trong Bitrix24 B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh Quy\u1ec1n truy c\u1eadp \u0111i\u1ec7n tho\u1ea1i Bitrix24 trong Bitrix24 On-Premise v\u00e0 Bitrix24 Cloud Start +, CRM +, Standard ho\u1eb7c Professional k\u1ebf ho\u1ea1ch. B\u1ea1n c\u00f3 th\u1ec3 ch\u1ec9 \u0111\u1ecbnh: nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi \u0111i ch\u1ec9 \u0111\u01b0\u1eddng cho cu\u1ed9c g\u1ecdi \u0111i c\u00f3 [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5227],"class_list":["post-8780","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-telephony"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8780","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8780"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8780\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8780"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8780"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8780"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}