{"id":8794,"date":"2021-06-10T15:39:45","date_gmt":"2021-06-10T08:39:45","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&#038;p=8794"},"modified":"2021-07-07T13:54:42","modified_gmt":"2021-07-07T06:54:42","slug":"telephony-chi-tiet-cuoc-goi-call-details-2","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/telephony-chi-tiet-cuoc-goi-call-details-2\/","title":{"rendered":"[Telephony] Chi ti\u1ebft cu\u1ed9c g\u1ecdi (Call details)"},"content":{"rendered":"<h1>Chi ti\u1ebft cu\u1ed9c g\u1ecdi (Call details)<\/h1>\n<p>B\u1ea1n c\u00f3 th\u1ec3 t\u00ecm th\u1ea5y chi ti\u1ebft cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i trong <strong> \u0110i\u1ec7n tho\u1ea1i&gt; Chi ti\u1ebft cu\u1ed9c g\u1ecdi <\/strong>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/c5b\/calldetails1.png\" alt=\"calldetails1.png\" title=\"\"><\/p>\n<p>T\u1ea1i \u0111\u00e2y, b\u1ea1n c\u00f3 th\u1ec3 truy c\u1eadp s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea cu\u1ed9c g\u1ecdi (tr\u1ea1ng th\u00e1i, lo\u1ea1i cu\u1ed9c g\u1ecdi, th\u1eddi l\u01b0\u1ee3ng, h\u1ed3 s\u01a1 CRM \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i, chi ph\u00ed, \u0111\u00e1nh gi\u00e1), b\u1ea3n ghi v\u00e0 nh\u1eadt k\u00fd (c\u1ed9t chi ti\u1ebft).<\/p>\n<h4 id=\"Xem_nh\u1eadt_k\u00fd_cu\u1ed9c_g\u1ecdi\">Xem nh\u1eadt k\u00fd cu\u1ed9c g\u1ecdi<\/h4>\n<p>Nh\u1eadt k\u00fd cu\u1ed9c g\u1ecdi l\u00e0 d\u1eef li\u1ec7u th\u1ed1ng k\u00ea v\u00e0 k\u1ef9 thu\u1eadt \u0111\u01b0\u1ee3c thu th\u1eadp cho c\u00e1c cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n t\u1ea1i t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n.<\/p>\n<p>\u0110\u1ec3 m\u1edf nh\u1eadt k\u00fd cu\u1ed9c g\u1ecdi, h\u00e3y nh\u1ea5p v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng b\u00ean d\u01b0\u1edbi c\u1ed9t Chi ti\u1ebft:<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/030\/calldetails2.png\" alt=\"calldetails2.png\" title=\"\"><\/p>\n<p>N\u1ebfu b\u1ea1n kh\u00f4ng th\u1ea5y c\u1ed9t <strong> Chi ti\u1ebft <\/strong>, nh\u1ea5p v\u00e0o C\u00e0i \u0111\u1eb7t <strong> n\u00fat b\u00e1nh r\u0103ng &gt; <\/strong>\u0111\u00e1nh d\u1ea5u v\u00e0o Chi ti\u1ebft v\u00e0 nh\u1ea5p v\u00e0o <strong> \u00c1p d\u1ee5ng <\/strong>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/8f2\/calldetails3.png\" alt=\"calldetails3.png\" title=\"\"><\/p>\n<p>Nh\u1eadt k\u00fd cu\u1ed9c g\u1ecdi l\u00e0 th\u00f4ng tin k\u1ef9 thu\u1eadt v\u1ec1 c\u00e1c cu\u1ed9c g\u1ecdi c\u1ee7a b\u1ea1n m\u00e0 nh\u00f3m h\u1ed7 tr\u1ee3 c\u1ee7a ch\u00fang t\u00f4i c\u00f3 th\u1ec3 y\u00eau c\u1ea7u trong tr\u01b0\u1eddng h\u1ee3p b\u1ea1n g\u1eb7p s\u1ef1 c\u1ed1 v\u1ec1 \u0111i\u1ec7n tho\u1ea1i lo\u1ea1i.<\/p>\n<p>N\u1ebfu b\u1ea1n g\u1eb7p l\u1ed7i \u201cKh\u00f4ng t\u00ecm th\u1ea5y t\u1ec7p\u201d khi c\u1ed1 xem nh\u1eadt k\u00fd cu\u1ed9c g\u1ecdi, \u0111i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 nh\u1eadt k\u00fd \u0111\u00e3 t\u1ef1 \u0111\u1ed9ng b\u1ecb x\u00f3a (nh\u1eadt k\u00fd cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a ch\u00fang t\u00f4i l\u01b0u tr\u1eef kh\u00f4ng qu\u00e1 1 th\u00e1ng).<\/p>\n<p>\u0110\u1ecdc th\u00eam v\u1ec1 nh\u1eadt k\u00fd cu\u1ed9c g\u1ecdi trong b\u00e0i vi\u1ebft \u2013 <a href=\"https:\/\/helpdesk.bitrix24.com\/open\/8924507\/\" rel=\"nofollow noopener\" target=\"_blank\"> Xem nh\u1eadt k\u00fd cu\u1ed9c g\u1ecdi <\/a>.<\/p>\n<h4 id=\"B\u1ed9_l\u1ecdc_v\u00e0_T\u00ecm_ki\u1ebfm\">B\u1ed9 l\u1ecdc v\u00e0 T\u00ecm ki\u1ebfm<\/h4>\n<p>B\u1ea1n c\u00f3 th\u1ec3 l\u1ecdc chi ti\u1ebft cu\u1ed9c g\u1ecdi theo c\u00e1c tham s\u1ed1 kh\u00e1c nhau:<\/p>\n<ul>\n<li>Ng\u00e0y g\u1ecdi<\/li>\n<li>Nh\u00e2n vi\u00ean<\/li>\n<li>S\u1ed1 \u0111i\u1ec7n tho\u1ea1i t\u00e0i kho\u1ea3n<\/li>\n<li>\u0110i\u1ec7n tho\u1ea1i<\/li>\n<li>Lo\u1ea1i cu\u1ed9c g\u1ecdi<\/li>\n<li>Tr\u1ea1ng th\u00e1i<\/li>\n<li>Ghi \u00e2m cu\u1ed9c g\u1ecdi<\/li>\n<li>Th\u1eddi l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi<\/li>\n<li>Chi ph\u00ed<\/li>\n<li>CRM (h\u1ed3 s\u01a1 CRM \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i)<\/li>\n<\/ul>\n<p>Nh\u1ea5p v\u00e0o thanh t\u00ecm ki\u1ebfm \u0111\u1ec3 m\u1edf menu b\u1ed9 l\u1ecdc. S\u1eed d\u1ee5ng t\u00f9y ch\u1ecdn <strong> Th\u00eam tr\u01b0\u1eddng <\/strong> \u0111\u1ec3 th\u00eam c\u00e1c tr\u01b0\u1eddng kh\u00e1c v\u00e0o ti\u1ec7n \u00edch b\u1ed9 l\u1ecdc:<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/52e\/calldetails4.png\" alt=\"calldetails4.png\" title=\"\"><\/p>\n<p>Nh\u1ea5p v\u00e0o n\u00fat b\u00e1nh r\u0103ng C\u00e0i \u0111\u1eb7t \u0111\u1ec3 truy c\u1eadp <strong> T\u00f9y ch\u1ecdn \u00e1p d\u1ee5ng cho t\u1ea5t c\u1ea3 ng\u01b0\u1eddi d\u00f9ng <\/strong> \u2013 t\u00f9y ch\u1ecdn n\u00e0y cho ph\u00e9p l\u01b0u c\u1ea5u h\u00ecnh b\u1ed9 l\u1ecdc cho t\u1ea5t c\u1ea3 ng\u01b0\u1eddi d\u00f9ng t\u00e0i kho\u1ea3n.<\/p>\n<h4 id=\"B\u1ea3n_ghi_\u00e2m_cu\u1ed9c_g\u1ecdi\">B\u1ea3n ghi \u00e2m cu\u1ed9c g\u1ecdi<\/h4>\n<p>B\u1ea3n ghi \u00e2m cu\u1ed9c g\u1ecdi c\u0169ng c\u00f3 s\u1eb5n t\u1ea1i \u0111\u00e2y. Nh\u1ea5p v\u00e0o n\u00fat <strong> Ph\u00e1t <\/strong> \u0111\u1ec3 ph\u00e1t b\u1ea3n ghi \u00e2m ho\u1eb7c n\u00fat <strong> T\u1ea3i xu\u1ed1ng <\/strong> \u0111\u1ec3 t\u1ea3i b\u1ea3n ghi \u00e2m xu\u1ed1ng m\u00e1y t\u00ednh c\u1ee7a b\u1ea1n.<\/p>\n<p>\u0110\u1ecdc th\u00eam v\u1ec1 b\u1ea3n ghi \u00e2m cu\u1ed9c g\u1ecdi trong b\u00e0i vi\u1ebft \u2013 <a href=\"https:\/\/helpdesk.bitrix24.com\/open\/9204379\/\" rel=\"nofollow noopener\" target=\"_blank\"> Ghi \u00e2m cu\u1ed9c g\u1ecdi <\/a>.<\/p>\n<h4 id=\"Xu\u1ea5t_sang_Excel\">Xu\u1ea5t sang Excel<\/h4>\n<p>B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng <strong> T\u00f9y ch\u1ecdn Export to Excel <\/strong> n\u1eb1m \u1edf g\u00f3c b\u00ean ph\u1ea3i ph\u00eda tr\u00ean danh s\u00e1ch chi ti\u1ebft cu\u1ed9c g\u1ecdi \u0111\u1ec3 xu\u1ea5t chi ti\u1ebft cu\u1ed9c g\u1ecdi sang Excel.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chi ti\u1ebft cu\u1ed9c g\u1ecdi (Call details) B\u1ea1n c\u00f3 th\u1ec3 t\u00ecm th\u1ea5y chi ti\u1ebft cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i trong \u0110i\u1ec7n tho\u1ea1i&gt; Chi ti\u1ebft cu\u1ed9c g\u1ecdi . T\u1ea1i \u0111\u00e2y, b\u1ea1n c\u00f3 th\u1ec3 truy c\u1eadp s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea cu\u1ed9c g\u1ecdi (tr\u1ea1ng th\u00e1i, lo\u1ea1i cu\u1ed9c g\u1ecdi, th\u1eddi l\u01b0\u1ee3ng, h\u1ed3 s\u01a1 CRM \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i, chi ph\u00ed, \u0111\u00e1nh gi\u00e1), [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5227],"class_list":["post-8794","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-telephony"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8794"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8794\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8794"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8794"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}