{"id":8798,"date":"2021-06-10T15:41:57","date_gmt":"2021-06-10T08:41:57","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&#038;p=8798"},"modified":"2021-07-07T13:54:34","modified_gmt":"2021-07-07T06:54:34","slug":"telephony-menu-thoai-ivr","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/telephony-menu-thoai-ivr\/","title":{"rendered":"[Telephony] Menu tho\u1ea1i (IVR)"},"content":{"rendered":"<h1>Menu tho\u1ea1i (IVR)<\/h1>\n<p><strong> Ph\u1ea3n h\u1ed3i gi\u1ecdng n\u00f3i t\u01b0\u01a1ng t\u00e1c&nbsp; (IVR) <\/strong> l\u00e0 c\u00f4ng ngh\u1ec7 cho ph\u00e9p Bitrix24 Telephony v\u00e0 CRM t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n th\u00f4ng qua \u0111\u1ea7u v\u00e0o b\u00e0n ph\u00edm s\u1ed1. H\u1ec7 th\u1ed1ng ph\u00e1t tin nh\u1eafn \u0111\u00e3 ghi, kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n quay m\u1ed9t s\u1ed1 nh\u1ea5t \u0111\u1ecbnh v\u00e0 h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi.<\/p>\n<p>Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n g\u1ecdi cho b\u1ea1n v\u00e0 nh\u1eadn m\u1ed9t s\u1ed1 th\u00f4ng tin c\u01a1 b\u1ea3n t\u1eeb tin nh\u1eafn tho\u1ea1i \u0111\u01b0\u1ee3c ghi s\u1eb5n. N\u1ebfu h\u1ecd c\u1ea7n th\u00eam th\u00f4ng tin ho\u1eb7c c\u1ea7n n\u00f3i chuy\u1ec7n v\u1edbi nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n, h\u1ecd ch\u1ec9 c\u1ea7n l\u00e0m theo h\u01b0\u1edbng d\u1eabn v\u00e0 quay s\u1ed1.<\/p>\n<h2 id=\"T\u00f9y_ch\u1ecdn_Bitrix24_IVR\">T\u00f9y ch\u1ecdn Bitrix24 IVR<\/h2>\n<ul>\n<li>Chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi c\u1ee7a kh\u00e1ch h\u00e0ng t\u1edbi nh\u00e0 \u0111i\u1ec1u h\u00e0nh c\u1ee5 th\u1ec3 ho\u1eb7c t\u1edbi nh\u00f3m x\u1ebfp h\u00e0ng<\/li>\n<li>Chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi \u0111\u1ebfn m\u1ed9t s\u1ed1 b\u00ean ngo\u00e0i (b\u00ean ngo\u00e0i h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i Bitrix24)<\/li>\n<li>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadp s\u1ed1 m\u00e1y l\u1ebb \u0111\u1ec3 li\u00ean h\u1ec7 v\u1edbi m\u1ed9t ng\u01b0\u1eddi c\u1ee5 th\u1ec3<\/li>\n<li>\u0110\u1ec3 l\u1ea1i tin nh\u1eafn tho\u1ea1i<\/li>\n<li>Ph\u00e1t l\u1ea1i b\u1ea3n ghi menu tho\u1ea1i<\/li>\n<li>Tho\u00e1t menu tho\u1ea1i (cu\u1ed9c g\u1ecdi s\u1ebd \u0111\u01b0\u1ee3c x\u1eed l\u00fd theo c\u00e1ch \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh trong c\u00e0i \u0111\u1eb7t s\u1ed1 \u0111i\u1ec7n tho\u1ea1i)<\/li>\n<li>Chuy\u1ec3n \u0111\u1ebfn m\u1ed9t c\u1ea5p \u0111\u1ed9 kh\u00e1c c\u1ee7a menu tho\u1ea1i<\/li>\n<\/ul>\n<h4 id=\"\u0110\u1ecbnh_c\u1ea5u_h\u00ecnh_IVR\">\u0110\u1ecbnh c\u1ea5u h\u00ecnh IVR<\/h4>\n<p><strong> Quan tr\u1ecdng! <\/strong> Tr\u01b0\u1edbc ti\u00ean, h\u00e3y nh\u1edb \u0111\u1ecbnh c\u1ea5u h\u00ecnh Bitrix24 Telephony.<\/p>\n<p>Nh\u1ea5p v\u00e0o <strong> \u0110i\u1ec7n tho\u1ea1i&gt; K\u1ebft n\u1ed1i&gt; \u0110\u1ecbnh c\u1ea5u h\u00ecnh \u0111i\u1ec7n tho\u1ea1i&gt; Tr\u00ecnh \u0111\u01a1n tho\u1ea1i <\/strong>.<\/p>\n<p>T\u1ea1i \u0111\u00e2y, b\u1ea1n c\u00f3 th\u1ec3 ch\u1ec9nh s\u1eeda ho\u1eb7c t\u1ea1o menu tho\u1ea1i m\u1edbi.<\/p>\n<p><a href=\"\/images\/qanda\/ivr2.png\" data-slb-active=\"1\" data-slb-asset=\"1467409780\" data-slb-internal=\"0\" data-slb-group=\"1669\"><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/42f\/ivr2.png\" alt=\"ivr2.png\" title=\"\"><\/a><\/p>\n<p>B\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn gi\u1eefa hai <strong> ngu\u1ed3n menu IVR <\/strong>: t\u1ec7p \u00e2m thanh ho\u1eb7c v\u0103n b\u1ea3n. N\u1ebfu b\u1ea1n ch\u1ecdn th\u00eam v\u0103n b\u1ea3n, r\u00f4-b\u1ed1t s\u1ebd n\u00f3i v\u1edbi ng\u01b0\u1eddi g\u1ecdi b\u1ea5t c\u1ee9 khi n\u00e0o h\u1ecd li\u00ean l\u1ea1c v\u1edbi b\u1ea1n qua \u0111i\u1ec7n tho\u1ea1i (c\u00f3 th\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh <strong> ng\u00f4n ng\u1eef, gi\u1ecdng n\u00f3i, t\u1ed1c \u0111\u1ed9 v\u00e0 \u00e2m l\u01b0\u1ee3ng <\/strong>).<\/p>\n<p>N\u1ebfu b\u1ea1n quy\u1ebft \u0111\u1ecbnh t\u1ea3i l\u00ean t\u1ec7p \u00e2m thanh, t\u1ec7p ph\u1ea3i \u1edf \u0111\u1ecbnh d\u1ea1ng <strong> mp3 <\/strong>, <strong> mono <\/strong> v\u00e0 k\u00edch th\u01b0\u1edbc <strong> kh\u00f4ng \u0111\u01b0\u1ee3c v\u01b0\u1ee3t qu\u00e1 2 Mb <\/strong>.<\/p>\n<p>T\u00f9y ch\u1ecdn <strong> Th\u1ef1c hi\u1ec7n t\u00e1c v\u1ee5 n\u1ebfu kh\u00f4ng c\u00f3 n\u00fat n\u00e0o \u0111\u01b0\u1ee3c nh\u1ea5n <\/strong> cung c\u1ea5p hai l\u1ef1a ch\u1ecdn: tho\u00e1t IVR ho\u1eb7c l\u1eb7p l\u1ea1i ghi menu gi\u1ecdng n\u00f3i.<\/p>\n<p>C\u00e1c n\u00fat tr\u00ean \u0111i\u1ec7n tho\u1ea1i ph\u1ea3i \u0111\u01b0\u1ee3c \u0111\u1ecbnh c\u1ea5u h\u00ecnh th\u00e0nh <strong> N\u00fat t\u00e1c v\u1ee5 <\/strong>.<\/p>\n<h4 id=\"Menu_l\u1ed3ng_gh\u00e9p_IVR\">Menu l\u1ed3ng gh\u00e9p IVR<\/h4>\n<p>B\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o menu l\u1ed3ng gh\u00e9p IVR b\u1eb1ng c\u00e1ch th\u00eam n\u00fat t\u00e1c v\u1ee5 m\u1edbi &gt; <strong>+&gt; Tr\u00ecnh \u0111\u01a1n m\u1edbi <\/strong>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/63b\/ivr3.png\" alt=\"ivr3.png\" title=\"\"><\/p>\n<p><strong> B\u1eaft \u0111\u1ea7u + <\/strong>, <strong> Ti\u00eau chu\u1ea9n <\/strong> v\u00e0 <strong> CRM + <\/strong> <strong> ng\u01b0\u1eddi \u0111\u0103ng k\u00fd g\u00f3i c\u00f3 th\u1ec3 th\u00eam t\u1ed1i \u0111a hai c\u1ea5p menu l\u1ed3ng nhau. Ng\u01b0\u1eddi \u0111\u0103ng k\u00fd g\u00f3i <strong> Professional <\/strong> c\u00f3 th\u1ec3 th\u00eam s\u1ed1 l\u01b0\u1ee3ng kh\u00f4ng gi\u1edbi h\u1ea1n c\u00e1c c\u1ea5p c\u1ee7a menu l\u1ed3ng nhau. <\/strong><\/p>\n<h4 id=\"Nh\u00f3m_h\u00e0ng_\u0111\u1ee3i\">Nh\u00f3m h\u00e0ng \u0111\u1ee3i<\/h4>\n<p>N\u1ebfu b\u1ea1n \u0111\u00e3 \u0111\u1eb7t chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi cho c\u00e1c n\u00fat h\u00e0nh \u0111\u1ed9ng IVR c\u1ee7a m\u00ecnh, th\u00ec b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh nh\u00f3m h\u00e0ng \u0111\u1ee3i b\u1eb1ng c\u00e1ch nh\u1ea5p v\u00e0o <strong> C\u00e0i \u0111\u1eb7t nh\u00f3m h\u00e0ng \u0111\u1ee3i <\/strong>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/76f\/ivr4.png\" alt=\"ivr4.png\" title=\"\"><\/p>\n<p>Ho\u1eb7c nh\u1ea5p v\u00e0o <strong> \u0110i\u1ec7n tho\u1ea1i&gt; K\u1ebft n\u1ed1i&gt; \u0110\u1ecbnh c\u1ea5u h\u00ecnh \u0111i\u1ec7n tho\u1ea1i&gt; Nh\u00f3m h\u00e0ng \u0111\u1ee3i <\/strong>.<\/p>\n<p><a href=\"\/images\/qanda\/ivr5.png\" data-slb-active=\"1\" data-slb-asset=\"775033925\" data-slb-internal=\"0\" data-slb-group=\"1669\"> <img decoding=\"async\" title=\"ivr5.png\" src=\"\/images\/qanda\/ivr5.png\" alt=\"ivr5.png\"> <\/a><\/p>\n<p>T\u1ea1i \u0111\u00e2y, b\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn nh\u1eefng ng\u01b0\u1eddi d\u00f9ng Bitrix24 s\u1ebd tr\u1ea3 l\u1eddi c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn \u0111\u1ebfn s\u1ed1 n\u00e0y. Ch\u1ec9 \u0111\u1ecbnh ph\u01b0\u01a1ng th\u1ee9c ph\u00e2n ph\u1ed1i cu\u1ed9c g\u1ecdi v\u00e0 s\u1ed1 l\u1ea7n \u0111\u1ed5 chu\u00f4ng tr\u01b0\u1edbc khi chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi \u0111\u1ebfn ng\u01b0\u1eddi d\u00f9ng ti\u1ebfp theo trong h\u00e0ng \u0111\u1ee3i.<\/p>\n<h4 id=\"\u0110\u1ecbnh_c\u1ea5u_h\u00ecnh_s\u1ed1\">\u0110\u1ecbnh c\u1ea5u h\u00ecnh s\u1ed1<\/h4>\n<p>Sau khi \u0111\u1ecbnh c\u1ea5u h\u00ecnh menu tho\u1ea1i, b\u1ea1n c\u1ea7n \u0111\u1ecbnh c\u1ea5u h\u00ecnh m\u1ed9t s\u1ed1 tr\u00ecnh \u0111\u01a1n n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng.<\/p>\n<p>Nh\u1ea5p v\u00e0o <strong> \u0110i\u1ec7n tho\u1ea1i&gt; K\u1ebft n\u1ed1i&gt; \u0110\u1ecbnh c\u1ea5u h\u00ecnh s\u1ed1 &gt;<\/strong>&nbsp;ch\u1ecdn m\u1ed9t s\u1ed1\/PBX.<\/p>\n<p><a href=\"\/images\/qanda\/ivr6.png\" data-slb-active=\"1\" data-slb-asset=\"1065228203\" data-slb-internal=\"0\" data-slb-group=\"1669\"> <img decoding=\"async\" title=\"ivr6.png\" src=\"\/images\/qanda\/ivr6.png\" alt=\"ivr6.png\"> <\/a><\/p>\n<p>Trong ph\u1ea7n <strong> \u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi \u0111\u1ebfn <\/strong>, b\u1eadt t\u00f9y ch\u1ecdn <strong> S\u1eed d\u1ee5ng menu tho\u1ea1i <\/strong> v\u00e0 ch\u1ecdn m\u1ed9t gi\u1ecdng n\u00f3i t\u1eeb danh s\u00e1ch.<\/p>\n<p><a href=\"\/images\/qanda\/ivr7.png\" data-slb-active=\"1\" data-slb-asset=\"342209977\" data-slb-internal=\"0\" data-slb-group=\"1669\"> <img decoding=\"async\" title=\"ivr7.png\" src=\"\/images\/qanda\/ivr7.png\" alt=\"ivr7.png\"> <\/a><\/p>\n<p>T\u00f9y ch\u1ecdn IVR c\u00f3 s\u1eb5n cho Bitrix24 <strong> Start +, Standard <\/strong> v\u00e0 <strong> CRM + <\/strong> (hai c\u1ea5p) ho\u1eb7c <strong> Chuy\u00ean nghi\u1ec7p <\/strong> (kh\u00f4ng gi\u1edbi h\u1ea1n c\u1ea5p) ch\u1ec9 <a href=\"https:\/\/www.bitrix24.com\/prices\/\" rel=\"nofollow noopener\" target=\"_blank\"> ng\u01b0\u1eddi \u0111\u0103ng k\u00fd g\u00f3i <\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Menu tho\u1ea1i (IVR) Ph\u1ea3n h\u1ed3i gi\u1ecdng n\u00f3i t\u01b0\u01a1ng t\u00e1c&nbsp; (IVR) l\u00e0 c\u00f4ng ngh\u1ec7 cho ph\u00e9p Bitrix24 Telephony v\u00e0 CRM t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n th\u00f4ng qua \u0111\u1ea7u v\u00e0o b\u00e0n ph\u00edm s\u1ed1. H\u1ec7 th\u1ed1ng ph\u00e1t tin nh\u1eafn \u0111\u00e3 ghi, kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n quay m\u1ed9t s\u1ed1 nh\u1ea5t \u0111\u1ecbnh v\u00e0 h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng \u0111\u1ecbnh [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5227],"class_list":["post-8798","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-telephony"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8798","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8798"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8798\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8798"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8798"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}