{"id":8804,"date":"2021-06-10T15:45:09","date_gmt":"2021-06-10T08:45:09","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&#038;p=8804"},"modified":"2021-07-07T13:54:22","modified_gmt":"2021-07-07T06:54:22","slug":"telephony-bieu-mau-cuoc-goi-dang-hoat-dong-active-call-form","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/telephony-bieu-mau-cuoc-goi-dang-hoat-dong-active-call-form\/","title":{"rendered":"[Telephony] Bi\u1ec3u m\u1eabu cu\u1ed9c g\u1ecdi \u0111ang ho\u1ea1t \u0111\u1ed9ng (Active Call form)"},"content":{"rendered":"\n<p><\/p>\n\n\n<h1>Bi\u1ec3u m\u1eabu cu\u1ed9c g\u1ecdi \u0111ang ho\u1ea1t \u0111\u1ed9ng<\/h1>\n<p>Khi cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u2013 cho c\u1ea3 cu\u1ed9c g\u1ecdi \u0111\u1ebfn &amp; amp; cu\u1ed9c g\u1ecdi \u0111i \u2013 h\u1ec7 th\u1ed1ng \u0111ang t\u00ecm ki\u1ebfm s\u1ed1 \u0111i\u1ec7n tho\u1ea1i n\u00e0y trong c\u01a1 s\u1edf d\u1eef li\u1ec7u Bitrix24 CRM. Trong tr\u01b0\u1eddng h\u1ee3p n\u1ebfu b\u1ea1n \u0111\u00e3 ch\u1ec9 \u0111\u1ecbnh s\u1ed1 n\u00e0y trong chi ti\u1ebft c\u1ee7a kh\u00e1ch h\u00e0ng (tr\u01b0\u1eddng \u201c\u0111i\u1ec7n tho\u1ea1i\u201d), cu\u1ed9c g\u1ecdi s\u1ebd t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c li\u00ean k\u1ebft v\u1edbi b\u1ea3n ghi CRM t\u00ecm th\u1ea5y. B\u1ea1n s\u1ebd&nbsp; xem chi ti\u1ebft h\u1ed3 s\u01a1 CRM \u0111\u01b0\u1ee3c li\u00ean k\u1ebft trong c\u1eeda s\u1ed5 cu\u1ed9c g\u1ecdi:<\/p>\n<ul>\n<li>t\u00ean kh\u00e1ch h\u00e0ng<\/li>\n<li>ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m<\/li>\n<li>c\u00e1c ho\u1ea1t \u0111\u1ed9ng hi\u1ec7n t\u1ea1i<\/li>\n<li>b\u00ecnh lu\u1eadn, giao d\u1ecbch v\u00e0 t\u00f9y ch\u1ecdn h\u00f3a \u0111\u01a1n<\/li>\n<li>c\u00e1c tab t\u00e1c v\u1ee5 cu\u1ed9c g\u1ecdi: chuy\u1ec3n cu\u1ed9c g\u1ecdi, t\u1ea1m d\u1eebng, b\u1eadt ghi \u00e2m\/t\u1eaft<\/li>\n<\/ul>\n<h3 id=\"Chuy\u1ec3n_cu\u1ed9c_g\u1ecdi_t\u1edbi_ng\u01b0\u1eddi_d\u00f9ng_kh\u00e1c\">Chuy\u1ec3n cu\u1ed9c g\u1ecdi t\u1edbi ng\u01b0\u1eddi d\u00f9ng kh\u00e1c<\/h3>\n<p>Trong Bitrix24, b\u1ea1n c\u00f3 th\u1ec3 chuy\u1ec3n cu\u1ed9c g\u1ecdi m\u00e0 b\u1ea1n \u0111\u00e3 nh\u1ea5c m\u00e1y cho ng\u01b0\u1eddi d\u00f9ng kh\u00e1c. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n tr\u1ef1c ti\u1ebfp trong c\u1eeda s\u1ed5 cu\u1ed9c g\u1ecdi:<\/p>\n<p><a href=\"\/images\/qanda\/undefined\"> <img decoding=\"async\" src=\"\/images\/qanda\/undefined\" alt=\"\" title=\"\"><img decoding=\"async\" src=\"https:\/\/www.1c-bitrix.ru\/upload\/medialibrary\/474\/redirectcall.png\" alt=\"\" title=\"\"> <\/a><\/p>\n<p>N\u1ebfu b\u1ea1n \u0111ang s\u1eed d\u1ee5ng <strong> \u0111i\u1ec7n tho\u1ea1i SIP <\/strong>, b\u1ea1n c\u00f3 th\u1ec3 chuy\u1ec3n cu\u1ed9c g\u1ecdi cho ng\u01b0\u1eddi d\u00f9ng kh\u00e1c qua ch\u00ednh thi\u1ebft b\u1ecb:<\/p>\n<ul>\n<li>b\u1eadt cu\u1ed9c g\u1ecdi c\u1ee7a kh\u00e1ch h\u00e0ng gi\u1eef;<\/li>\n<li>quay s\u1ed1 n\u1ed9i b\u1ed9 c\u1ee7a ng\u01b0\u1eddi d\u00f9ng kh\u00e1c (nh\u00e2n vi\u00ean \\ \u0111\u1ea1i l\u00fd b\u00e1n h\u00e0ng);<\/li>\n<li>ki\u1ec3m tra k\u1ebft n\u1ed1i v\u00e0 \u0111\u1ea3m b\u1ea3o ng\u01b0\u1eddi d\u00f9ng kh\u00e1c \u0111\u00e3 s\u1eb5n s\u00e0ng nh\u1eadn cu\u1ed9c g\u1ecdi (t\u00f9y ch\u1ecdn);<\/li>\n<li>b\u1eadt ch\u1ebf \u0111\u1ed9 \u201ccu\u1ed9c g\u1ecdi h\u1ed9i ngh\u1ecb\u201d;<\/li>\n<li>k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi t\u1eeb ph\u00eda b\u1ea1n (g\u00e1c m\u00e1y).<\/li>\n<\/ul>\n<p>Quan tr\u1ecdng: kh\u00f4ng th\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh t\u1ed5 h\u1ee3p quay s\u1ed1 \u0111i\u1ec7n tho\u1ea1i SIP qua Bitrix24, do \u0111\u00f3 ch\u00fang t\u00f4i kh\u00f4ng th\u1ec3 cung c\u1ea5p h\u01b0\u1edbng d\u1eabn chung \u0111\u1ec3 chuy\u1ec3n cu\u1ed9c g\u1ecdi cho t\u1ea5t c\u1ea3 c\u00e1c lo\u1ea1i \u0111i\u1ec7n tho\u1ea1i SIP. Vui l\u00f2ng tham kh\u1ea3o nh\u00e0 s\u1ea3n xu\u1ea5t \u0111i\u1ec7n tho\u1ea1i SIP ho\u1eb7c&nbsp; h\u01b0\u1edbng d\u1eabn c\u00e0i \u0111\u1eb7t k\u1ebft h\u1ee3p.<\/p>\n<p>Bitrix24 h\u1ed7 tr\u1ee3 h\u00ecnh th\u1ee9c chuy\u1ec3n cu\u1ed9c g\u1ecdi t\u1eeb messenger c\u1ee7a m\u1ed9t ng\u01b0\u1eddi d\u00f9ng sang messenger c\u1ee7a ng\u01b0\u1eddi d\u00f9ng kh\u00e1c, c\u1ea3 trong tr\u00ecnh duy\u1ec7t web ho\u1eb7c trong \u1ee9ng d\u1ee5ng m\u00e1y t\u00ednh \u0111\u1ec3 b\u00e0n. Chuy\u1ec3n cu\u1ed9c g\u1ecdi t\u1eeb \u0111i\u1ec7n tho\u1ea1i SIP sang \u0111i\u1ec7n tho\u1ea1i SIP, t\u1eeb \u0111i\u1ec7n tho\u1ea1i nh\u1eafn tin sang \u0111i\u1ec7n tho\u1ea1i SIP v\u00e0 t\u1eeb \u0111i\u1ec7n tho\u1ea1i SIP sang \u0111i\u1ec7n tho\u1ea1i nh\u1eafn tin c\u0169ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3.<\/p>\n<h3 id=\"D\u1eebng_ghi_\u00e2m,_t\u1ea1m_d\u1eebng_cu\u1ed9c_g\u1ecdi\">D\u1eebng ghi \u00e2m, t\u1ea1m d\u1eebng cu\u1ed9c g\u1ecdi<\/h3>\n<p>B\u1ea1n c\u00f3 th\u1ec3 d\u1eebng \\ ti\u1ebfp t\u1ee5c&nbsp; ghi \u00e2m trong cu\u1ed9c tr\u00f2 chuy\u1ec7n. S\u1eed d\u1ee5ng tab t\u1ea1m d\u1eebng v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n s\u1ebd nghe giai \u0111i\u1ec7u nh\u1ea1c cho \u0111\u1ebfn khi b\u1ea1n ho\u00e0n to\u00e0n y\u00ean t\u00e2m \u0111\u1ec3 ti\u1ebfp t\u1ee5c cu\u1ed9c tr\u00f2 chuy\u1ec7n.<\/p>\n<p><a href=\"\/images\/qanda\/undefined\"> <img decoding=\"async\" src=\"\/images\/qanda\/undefined\" alt=\"\" title=\"\"><img decoding=\"async\" src=\"https:\/\/www.1c-bitrix.ru\/upload\/medialibrary\/9a5\/comment.png\" alt=\"\" title=\"\"> <\/a><\/p>\n<p>Th\u00eam nh\u1eadn x\u00e9t v\u00e0o cu\u1ed9c g\u1ecdi \u2013 nh\u1ea5p v\u00e0o t\u00f9y ch\u1ecdn <em> Nh\u1eadn x\u00e9t <\/em> v\u00e0 b\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n h\u01b0\u1edbng \u0111\u1ebfn tab tr\u00ecnh duy\u1ec7t m\u1edbi. Trong bi\u1ec3u m\u1eabu H\u00e0nh \u0111\u1ed9ng, b\u1ea1n c\u00f3 th\u1ec3 th\u00eam t\u00ean cu\u1ed9c g\u1ecdi, m\u00f4 t\u1ea3 v\u00e0 c\u00e1c chi ti\u1ebft kh\u00e1c.<\/p>\n<h3 id=\"T\u1ea1o_th\u1ecfa_thu\u1eadn_ho\u1eb7c_h\u00f3a_\u0111\u01a1n\">T\u1ea1o th\u1ecfa thu\u1eadn ho\u1eb7c h\u00f3a \u0111\u01a1n<\/h3>\n<p>S\u1eed d\u1ee5ng c\u00e1c tab <em> Giao d\u1ecbch <\/em> ho\u1eb7c <em> H\u00f3a \u0111\u01a1n <\/em> \u0111\u1ec3 t\u1ea1o th\u1ecfa thu\u1eadn ho\u1eb7c h\u00f3a \u0111\u01a1n m\u1edbi tr\u01b0\u1edbc cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac. B\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n h\u01b0\u1edbng \u0111\u1ebfn tab tr\u00ecnh duy\u1ec7t m\u1edbi, n\u01a1i b\u1ea1n c\u00f3 th\u1ec3 nhanh ch\u00f3ng th\u00eam th\u1ecfa thu\u1eadn m\u1edbi ho\u1eb7c xu\u1ea5t h\u00f3a \u0111\u01a1n.<\/p>","protected":false},"excerpt":{"rendered":"<p>Bi\u1ec3u m\u1eabu cu\u1ed9c g\u1ecdi \u0111ang ho\u1ea1t \u0111\u1ed9ng Khi cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u2013 cho c\u1ea3 cu\u1ed9c g\u1ecdi \u0111\u1ebfn &amp; amp; cu\u1ed9c g\u1ecdi \u0111i \u2013 h\u1ec7 th\u1ed1ng \u0111ang t\u00ecm ki\u1ebfm s\u1ed1 \u0111i\u1ec7n tho\u1ea1i n\u00e0y trong c\u01a1 s\u1edf d\u1eef li\u1ec7u Bitrix24 CRM. Trong tr\u01b0\u1eddng h\u1ee3p n\u1ebfu b\u1ea1n \u0111\u00e3 ch\u1ec9 \u0111\u1ecbnh s\u1ed1 n\u00e0y trong chi ti\u1ebft c\u1ee7a [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5227],"class_list":["post-8804","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-telephony"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8804","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8804"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8804\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8804"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8804"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}