{"id":8812,"date":"2021-06-10T15:49:15","date_gmt":"2021-06-10T08:49:15","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&p=8812"},"modified":"2021-07-07T13:53:56","modified_gmt":"2021-07-07T06:53:56","slug":"telephony-dinh-cau-hinh-chuyen-tiep-cuoc-goi","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/telephony-dinh-cau-hinh-chuyen-tiep-cuoc-goi\/","title":{"rendered":"[Telephony] \u0110\u1ecbnh c\u1ea5u h\u00ecnh chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi"},"content":{"rendered":"

\u0110\u1ecbnh c\u1ea5u h\u00ecnh chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi<\/h1>\n

\u0110\u00f4i khi nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n kh\u00f4ng th\u1ec3 tr\u1ea3 l\u1eddi cu\u1ed9c g\u1ecdi t\u1eeb kh\u00e1ch h\u00e0ng l\u00e0m nh\u1eefng vi\u1ec7c kh\u00e1c nhau (nh\u00e2n vi\u00ean \u0111ang ngh\u1ec9, c\u00f3 ng\u00e0y ngh\u1ec9, vv). \u0110\u1ecbnh c\u1ea5u h\u00ecnh chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi v\u00e0 kh\u00f4ng \u0111\u1ec3 m\u1ea5t nh\u1eefng kh\u00e1ch h\u00e0ng nh\u01b0 v\u1eady!<\/p>\n

C\u00e1ch \u0111\u1ecbnh c\u1ea5u h\u00ecnh chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi<\/h4>\n

T\u00f9y ch\u1ecdn chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi nh\u1ee1 kh\u1ea3 d\u1ee5ng cho Ng\u01b0\u1eddi \u0111\u0103ng k\u00fd g\u00f3i Start +, CRM +, Standard <\/strong> v\u00e0 Professional <\/strong>.<\/p>\n

B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi trong C\u00e0i \u0111\u1eb7t nh\u00f3m > X\u1eed l\u00fd cu\u1ed9c g\u1ecdi nh\u1ee1 <\/strong>. C\u00f3 hai c\u00e1ch \u0111\u1ec3 truy c\u1eadp ph\u1ea7n n\u00e0y:<\/p>\n

    \n
  1. Khi b\u1ea1n \u0111\u1ecbnh c\u1ea5u h\u00ecnh t\u00f9y ch\u1ecdn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i: \u0110i\u1ec7n tho\u1ea1i > K\u1ebft n\u1ed1i > \u0110\u1ecbnh c\u1ea5u h\u00ecnh s\u1ed1 > <\/strong>ch\u1ecdn m\u1ed9t s\u1ed1\/PBX > nh\u1ea5p v\u00e0o \u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi \u0111\u1ebfn > C\u00e0i \u0111\u1eb7t nh\u00f3m h\u00e0ng \u0111\u1ee3i <\/strong>.<\/li>\n
  2. Ho\u1eb7c b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh nh\u00f3m h\u00e0ng \u0111\u1ee3i tr\u01b0\u1edbc r\u1ed3i ch\u1ecdn nh\u00f3m n\u00e0y cho m\u1ed9t s\u1ed1 c\u1ee5 th\u1ec3: \u0110i\u1ec7n tho\u1ea1i > K\u1ebft n\u1ed1i > C\u00e0i \u0111\u1eb7t \u0111i\u1ec7n tho\u1ea1i > Nh\u00f3m h\u00e0ng \u0111\u1ee3i > Th\u00eam nh\u00f3m h\u00e0ng \u0111\u1ee3i <\/strong> ho\u1eb7c Ch\u1ec9nh s\u1eeda <\/strong> nh\u00f3m h\u00e0ng \u0111\u1ee3i hi\u1ec7n c\u00f3.<\/li>\n<\/ol>\n

    T\u00f9y ch\u1ecdn chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi<\/h4>\n

    \"callwarding1.png\"<\/p>\n

    C\u00f3 m\u1ed9t s\u1ed1 t\u00f9y ch\u1ecdn chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi trong Bitrix24:<\/p>\n

      \n
    1. Chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi \u0111\u1ebfn nh\u00e2n vi\u00ean <\/strong> \u2013 c\u00e1c cu\u1ed9c g\u1ecdi nh\u1ee1 s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n ti\u1ebfp \u0111\u1ebfn nh\u00e2n vi\u00ean cu\u1ed1i c\u00f9ng trong h\u00e0ng \u0111\u1ee3i.\"callwarding2.png\"\u0110\u1ed1i v\u1edbi c\u00f4ng vi\u1ec7c ch\u00ednh x\u00e1c c\u1ee7a t\u00f9y ch\u1ecdn n\u00e0y, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i trong h\u1ed3 s\u01a1 nh\u00e2n vi\u00ean c\u1ea7n ph\u1ea3i \u1edf \u0111\u1ecbnh d\u1ea1ng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i qu\u1ed1c t\u1ebf \u2013 m\u00e3 qu\u1ed1c gia, m\u00e3 v\u00f9ng, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i. + <\/strong>, () <\/strong> v\u00e0 d\u1ea5u c\u00e1ch <\/strong> kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c nh\u1eadn d\u1ea1ng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i.<\/li>\n
    2. Chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi \u0111\u1ebfn \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh s\u1ed1 <\/strong> \u2013 c\u00e1c cu\u1ed9c g\u1ecdi nh\u1ee1 s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n ti\u1ebfp \u0111\u1ebfn s\u1ed1 \u0111\u00e3 ch\u1ec9 \u0111\u1ecbnh.\"callwarding3.png\"\u0110\u1ed1i v\u1edbi C\u00f4ng vi\u1ec7c ch\u00ednh x\u00e1c c\u1ee7a t\u00f9y ch\u1ecdn n\u00e0y, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ea7n \u0111\u01b0\u1ee3c nh\u1eadp \u1edf \u0111\u1ecbnh d\u1ea1ng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i qu\u1ed1c t\u1ebf \u2013 m\u00e3 qu\u1ed1c gia, m\u00e3 v\u00f9ng, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i. + <\/strong>, () <\/strong> v\u00e0 kho\u1ea3ng tr\u1eafng <\/strong> kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c nh\u1eadn d\u1ea1ng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i.<\/li>\n
    3. Chuy\u1ec3n ti\u1ebfp \u0111\u1ebfn m\u1ed9t h\u00e0ng \u0111\u1ee3i kh\u00e1c nh\u00f3m <\/strong> \u2013 cu\u1ed9c g\u1ecdi nh\u1ee1 s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n ti\u1ebfp \u0111\u1ebfn m\u1ed9t nh\u00f3m h\u00e0ng \u0111\u1ee3i kh\u00e1c.\"callwarding4.png\"<\/li>\n
    4. Ch\u1edd ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh kh\u1ea3 d\u1ee5ng <\/strong> \u2013 g\u1ecdi \u201cdi chuy\u1ec3n trong v\u00f2ng k\u1ebft n\u1ed1i\u201d b\u00ean trong h\u00e0ng \u0111\u1ee3i cho \u0111\u1ebfn khi b\u1ea5t k\u1ef3 nh\u00e2n vi\u00ean n\u00e0o t\u1eeb nh\u00f3m h\u00e0ng \u0111\u1ee3i n\u00e0y tr\u1ea3 l\u1eddi n\u00f3.N\u1ebfu t\u1ea5t c\u1ea3 c\u00e1c nh\u00e0 \u0111i\u1ec1u h\u00e0nh \u0111\u1ec1u b\u1eadn:\n
        \n
      • kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n nghe th\u1ea5y giai \u0111i\u1ec7u Nh\u1ea1c ch\u1edd <\/em> c\u00f3 th\u1ec3 thay \u0111\u1ed5i trong c\u00e0i \u0111\u1eb7t s\u1ed1 \u0111i\u1ec7n tho\u1ea1i<\/li>\n
      • khi b\u1ea5t k\u1ef3 nh\u00e0 \u0111i\u1ec1u h\u00e0nh n\u00e0o s\u1eb5n s\u00e0ng tr\u1ea3 l\u1eddi cu\u1ed9c g\u1ecdi , cu\u1ed9c g\u1ecdi n\u00e0y \u0111\u01b0\u1ee3c chuy\u1ec3n ti\u1ebfp \u0111\u1ebfn nh\u00e0 \u0111i\u1ec1u h\u00e0nh n\u00e0y<\/li>\n
      • n\u1ebfu c\u00f3 nhi\u1ec1u cu\u1ed9c g\u1ecdi, ch\u00fang s\u1ebd \u0111\u01b0\u1ee3c x\u1eed l\u00fd theo th\u1ee9 t\u1ef1 nh\u1eadn \u0111\u01b0\u1ee3c<\/li>\n<\/ul>\n

        N\u1ebfu b\u1ea1n ch\u1ecdn Ch\u1edd nh\u00e0 \u0111i\u1ec1u h\u00e0nh kh\u1ea3 d\u1ee5ng <\/strong> t\u00f9y ch\u1ecdn x\u1eed l\u00fd cu\u1ed9c g\u1ecdi nh\u1ee1 v\u00e0 lo\u1ea1i ph\u00e2n ph\u1ed1i cu\u1ed9c g\u1ecdi cho m\u1ecdi ng\u01b0\u1eddi <\/strong>, cu\u1ed9c g\u1ecdi ch\u01b0a tr\u1ea3 l\u1eddi s\u1ebd k\u1ebft th\u00fac v\u00e0 \u0111\u01b0\u1ee3c th\u00eam v\u00e0o th\u1ed1ng k\u00ea d\u01b0\u1edbi d\u1ea1ng cu\u1ed9c g\u1ecdi nh\u1ee1.<\/li>\n<\/ol>\n

        Chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi th\u1ee7 c\u00f4ng<\/h4>\n

        Trong Bitrix24, b\u1ea1n c\u00f3 th\u1ec3 chuy\u1ec3n cu\u1ed9c g\u1ecdi m\u00e0 b\u1ea1n \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c cho ng\u01b0\u1eddi d\u00f9ng kh\u00e1c. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n tr\u1ef1c ti\u1ebfp trong c\u1eeda s\u1ed5 cu\u1ed9c g\u1ecdi.<\/p>\n

        C\u00f3 hai t\u00f9y ch\u1ecdn kh\u1ea3 d\u1ee5ng:<\/p>\n

          \n
        • N\u1ebfu b\u1ea1n nh\u1ea5p v\u00e0o n\u00fat chuy\u1ec3n cu\u1ed9c g\u1ecdi > ch\u1ecdn m\u1ed9t nh\u00e2n vi\u00ean m\u00e0 b\u1ea1n mu\u1ed1n chuy\u1ec3n h\u01b0\u1edbng cu\u1ed9c g\u1ecdi \u0111\u1ebfn > nh\u1ea5p v\u00e0o Chuy\u1ec3n h\u01b0\u1edbng <\/strong> m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ee3i nh\u00e2n vi\u00ean tr\u1ea3 l\u1eddi cu\u1ed9c g\u1ecdi, cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng s\u1ebd t\u1ef1 \u0111\u1ed9ng k\u1ebft th\u00fac v\u00e0 kh\u00e1ch h\u00e0ng n\u00e0y s\u1ebd c\u1ea7n \u0111\u1ee3i nh\u00e2n vi\u00ean \u0111\u00e3 ch\u1ecdn tr\u1ea3 l\u1eddi cu\u1ed9c g\u1ecdi.N\u1ebfu nh\u00e2n vi\u00ean kia kh\u00f4ng tr\u1ea3 l\u1eddi cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c chuy\u1ec3n h\u01b0\u1edbng, cu\u1ed9c g\u1ecdi n\u00e0y s\u1ebd k\u1ebft th\u00fac.<\/li>\n
        • N\u1ebfu b\u1ea1n nh\u1ea5p v\u00e0o n\u00fat chuy\u1ec3n cu\u1ed9c g\u1ecdi > ch\u1ecdn m\u1ed9t nh\u00e2n vi\u00ean m\u00e0 b\u1ea1n mu\u1ed1n chuy\u1ec3n h\u01b0\u1edbng cu\u1ed9c g\u1ecdi \u0111\u1ebfn > \u0111\u1ee3i nh\u00e2n vi\u00ean n\u00e0y tr\u1ea3 l\u1eddi cu\u1ed9c g\u1ecdi, b\u1ea1n c\u00f3 th\u1ec3 n\u00f3i chuy\u1ec7n v\u1edbi nh\u00e2n vi\u00ean n\u00e0y tr\u01b0\u1edbc khi chuy\u1ec3n h\u01b0\u1edbng cu\u1ed9c g\u1ecdi n\u00e0y. Kh\u00e1ch h\u00e0ng nghe giai \u0111i\u1ec7u Nh\u1ea1c ch\u1edd <\/em> trong khi b\u1ea1n \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi nh\u00e2n vi\u00ean kh\u00e1c. Sau \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 nh\u1ea5p v\u00e0o Chuy\u1ec3n h\u01b0\u1edbng <\/strong> v\u00e0 \u0111\u1ed3ng nghi\u1ec7p c\u1ee7a b\u1ea1n s\u1ebd b\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

          \u0110\u1ecbnh c\u1ea5u h\u00ecnh chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi \u0110\u00f4i khi nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n kh\u00f4ng th\u1ec3 tr\u1ea3 l\u1eddi cu\u1ed9c g\u1ecdi t\u1eeb kh\u00e1ch h\u00e0ng l\u00e0m nh\u1eefng vi\u1ec7c kh\u00e1c nhau (nh\u00e2n vi\u00ean \u0111ang ngh\u1ec9, c\u00f3 ng\u00e0y ngh\u1ec9, vv). \u0110\u1ecbnh c\u1ea5u h\u00ecnh chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi v\u00e0 kh\u00f4ng \u0111\u1ec3 m\u1ea5t nh\u1eefng kh\u00e1ch h\u00e0ng nh\u01b0 v\u1eady! C\u00e1ch \u0111\u1ecbnh c\u1ea5u h\u00ecnh […]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5227],"class_list":["post-8812","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-telephony"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8812"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8812\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8812"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8812"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}