{"id":8814,"date":"2021-06-10T15:50:15","date_gmt":"2021-06-10T08:50:15","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&#038;p=8814"},"modified":"2021-07-07T13:48:56","modified_gmt":"2021-07-07T06:48:56","slug":"telephony-cuoc-goi-di-cau-hoi-thuong-gap","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/telephony-cuoc-goi-di-cau-hoi-thuong-gap\/","title":{"rendered":"[Telephony] Cu\u1ed9c g\u1ecdi \u0111i: C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p"},"content":{"rendered":"<h1>Cu\u1ed9c g\u1ecdi \u0111i: C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/h1>\n<h2 id=\"C\u00e1ch_\u0111\u1eb7t_s\u1ed1_m\u1eb7c_\u0111\u1ecbnh_cho_cu\u1ed9c_g\u1ecdi_\u0111i\">C\u00e1ch \u0111\u1eb7t s\u1ed1 m\u1eb7c \u0111\u1ecbnh cho cu\u1ed9c g\u1ecdi \u0111i<\/h2>\n<p>\u0110i t\u1edbi <strong> \u0110i\u1ec7n tho\u1ea1i&gt; C\u00e0i \u0111\u1eb7t \u0110i\u1ec7n tho\u1ea1i <\/strong> v\u00e0 \u0111\u1eb7t <strong> S\u1ed1 m\u1eb7c \u0111\u1ecbnh cho cu\u1ed9c g\u1ecdi \u0111i <\/strong>.<\/p>\n<h2 id=\"C\u00f3_th\u1ec3_k\u1ebft_n\u1ed1i_bao_nhi\u00eau_s\u1ed1_cho_c\u00e1c_cu\u1ed9c_g\u1ecdi_\u0111i\">C\u00f3 th\u1ec3 k\u1ebft n\u1ed1i bao nhi\u00eau s\u1ed1 cho c\u00e1c cu\u1ed9c g\u1ecdi \u0111i<\/h2>\n<p>Ch\u1ec9 c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i m\u1ed9t s\u1ed1 v\u1edbi m\u1ed9t t\u00e0i kho\u1ea3n Bitrix24&nbsp; cho c\u00e1c cu\u1ed9c g\u1ecdi \u0111i (ch\u00fang t\u00f4i kh\u00f4ng xem x\u00e9t kh\u1ea3 n\u0103ng k\u1ebft n\u1ed1i nhi\u1ec1u s\u1ed1 h\u01a1n hi\u1ec7n t\u1ea1i).<\/p>\n<h2 id=\"Nh\u1eefng_s\u1ed1_n\u00e0o_c\u00f3_th\u1ec3_\u0111\u01b0\u1ee3c_k\u1ebft_n\u1ed1i_cho_c\u00e1c_cu\u1ed9c_g\u1ecdi_\u0111i\">Nh\u1eefng s\u1ed1 n\u00e0o c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i cho c\u00e1c cu\u1ed9c g\u1ecdi \u0111i<\/h2>\n<p>B\u1ea1n c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i b\u1ea5t k\u1ef3 s\u1ed1 n\u00e0o c\u00f3 m\u00e3 v\u00f9ng \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea&nbsp; <a href=\"http:\/\/static.voximplant.com\/ price_en.pdf\" rel=\"nofollow noopener\" target=\"_blank\">t\u1ea1i \u0111\u00e2y <\/a>.<\/p>\n<p>Xin l\u01b0u \u00fd r\u1eb1ng b\u1ea1n s\u1ebd kh\u00f4ng th\u1ec3 k\u1ebft n\u1ed1i:<\/p>\n<ul>\n<li>C\u00e1c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i mi\u1ec5n ph\u00ed;<\/li>\n<li>C\u00e1c s\u1ed1 m\u1ea1ng v\u1ec7 tinh;<\/li>\n<li>C\u00e1c s\u1ed1 c\u00f3 IVR (menu tho\u1ea1i).<\/li>\n<\/ul>\n<h2 id=\"\u0110\u1eb7t_c\u00e1c_s\u1ed1_g\u1ecdi_\u0111i_kh\u00e1c_nhau_cho_c\u00e1c_nh\u00e2n_vi\u00ean_kh\u00e1c_nhau\">\u0110\u1eb7t c\u00e1c s\u1ed1 g\u1ecdi \u0111i kh\u00e1c nhau cho c\u00e1c nh\u00e2n vi\u00ean kh\u00e1c nhau<\/h2>\n<p>N\u1ebfu b\u1ea1n mu\u1ed1n con ch\u1ed3n Ng\u01b0\u1eddi d\u00f9ng v\u00f4 h\u1ea1n \u0111\u1ec3 g\u1ecdi cho kh\u00e1ch h\u00e0ng t\u1eeb c\u00e1c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i kh\u00e1c nhau \u2013 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i cho c\u00e1c cu\u1ed9c g\u1ecdi \u0111i c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u1ecbnh c\u1ea5u h\u00ecnh cho nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n trong <strong> \u0110i\u1ec7n tho\u1ea1i&gt; C\u00e0i \u0111\u1eb7t \u0111i\u1ec7n tho\u1ea1i&gt; Ng\u01b0\u1eddi d\u00f9ng \u0111i\u1ec7n tho\u1ea1i <\/strong>:<\/p>\n<p>Ch\u1ecdn m\u1ed9t nh\u00e2n vi\u00ean &gt; nh\u1ea5p v\u00e0o <strong> \u0110\u1ecbnh c\u1ea5u h\u00ecnh &gt;<\/strong> ch\u1ec9 \u0111\u1ecbnh m\u1ed9t s\u1ed1 cho c\u00e1c cu\u1ed9c g\u1ecdi \u0111i &gt; nh\u1ea5p v\u00e0o <strong> L\u01b0u <\/strong>.<\/p>\n<p><a href=\"\/images\/qanda\/outgoing1.png\" data-slb-active=\"1\" data-slb-asset=\"2014157653\" data-slb-internal=\"0\" data-slb-group=\"1694\"> <img decoding=\"async\" title=\" outgoing1.png\" src=\"\/images\/qanda\/outgoing1.png\" alt=\"outgoing1.png \"> <\/a><\/p>\n<p>\u0110\u1ecdc th\u00eam trong b\u00e0i vi\u1ebft \u2013 <a href=\"https:\/\/helpdesk.bitrix24.com\/open\/8755905\/\" rel=\"nofollow noopener\" target=\"_blank\"> Ch\u1ec9 \u0111\u1ecbnh s\u1ed1 cho cu\u1ed9c g\u1ecdi \u0111i cho ng\u01b0\u1eddi d\u00f9ng <\/a>.<\/p>\n<h2 id=\"S\u1ed1_chuy\u1ec3n_ti\u1ebfp_cho_gi\u1edbi_h\u1ea1n_ho\u1ea1t_\u0111\u1ed9ng_c\u1ee7a_cu\u1ed9c_g\u1ecdi_\u0111i\">S\u1ed1 chuy\u1ec3n ti\u1ebfp cho gi\u1edbi h\u1ea1n ho\u1ea1t \u0111\u1ed9ng c\u1ee7a cu\u1ed9c g\u1ecdi \u0111i<\/h2>\n<p>S\u1ed1 chuy\u1ec3n ti\u1ebfp \u0111\u00e3 x\u00e1c nh\u1eadn s\u1ebd ch\u1ec9 ho\u1ea1t \u0111\u1ed9ng trong 3 th\u00e1ng.<\/p>\n<p>Gi\u1edbi h\u1ea1n nh\u01b0 v\u1eady \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp v\u00ec l\u00fd do b\u1ea3o m\u1eadt, v\u00ec kh\u00f4ng c\u00f3 g\u00ec \u0111\u1ea3m b\u1ea3o r\u1eb1ng s\u1ed1 n\u00e0y s\u1ebd v\u1eabn thu\u1ed9c v\u1ec1 ng\u01b0\u1eddi d\u00f9ng sau m\u1ed9t kho\u1ea3ng th\u1eddi gian d\u00e0i h\u01a1n. Sau \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3&nbsp; k\u1ebft n\u1ed1i l\u1ea1i c\u00f9ng m\u1ed9t s\u1ed1&nbsp; ho\u1eb7c k\u1ebft n\u1ed1i m\u1ed9t s\u1ed1 m\u1edbi.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cu\u1ed9c g\u1ecdi \u0111i: C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p C\u00e1ch \u0111\u1eb7t s\u1ed1 m\u1eb7c \u0111\u1ecbnh cho cu\u1ed9c g\u1ecdi \u0111i \u0110i t\u1edbi \u0110i\u1ec7n tho\u1ea1i&gt; C\u00e0i \u0111\u1eb7t \u0110i\u1ec7n tho\u1ea1i v\u00e0 \u0111\u1eb7t S\u1ed1 m\u1eb7c \u0111\u1ecbnh cho cu\u1ed9c g\u1ecdi \u0111i . C\u00f3 th\u1ec3 k\u1ebft n\u1ed1i bao nhi\u00eau s\u1ed1 cho c\u00e1c cu\u1ed9c g\u1ecdi \u0111i Ch\u1ec9 c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i m\u1ed9t s\u1ed1 v\u1edbi m\u1ed9t [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5227],"class_list":["post-8814","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-telephony"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8814"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8814\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8814"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8814"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}