{"id":8816,"date":"2021-06-10T16:02:30","date_gmt":"2021-06-10T09:02:30","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&#038;p=8816"},"modified":"2021-07-07T13:48:49","modified_gmt":"2021-07-07T06:48:49","slug":"telephony-cai-dat-so-numbers-settings","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/telephony-cai-dat-so-numbers-settings\/","title":{"rendered":"[Telephony] C\u00e0i \u0111\u1eb7t s\u1ed1 (Numbers settings)"},"content":{"rendered":"<p>Sau khi k\u1ebft n\u1ed1i c\u00e1c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i v\u1edbi Bitrix24, b\u1ea1n c\u1ea7n \u0111\u1ecbnh c\u1ea5u h\u00ecnh ch\u00fang.<\/p>\n<p>\u0110\u1ec3 th\u1ef1c hi\u1ec7n vi\u1ec7c \u0111\u00f3, h\u00e3y nh\u1ea5p v\u00e0o&nbsp;<strong>\u0110i\u1ec7n tho\u1ea1i&gt; \u0110\u1ecbnh c\u1ea5u h\u00ecnh s\u1ed1 \u0111i\u1ec7n tho\u1ea1i&nbsp;<\/strong>&amp; ch\u1ecdn m\u1ed9t s\u1ed1 ho\u1eb7c m\u1ed9t PBX. Ngo\u00e0i ra, b\u1ea1n c\u00f3 th\u1ec3 nh\u1ea5p v\u00e0o&nbsp;<strong>\u0110\u1ecbnh c\u1ea5u h\u00ecnh&nbsp;<\/strong>\u1edf g\u00f3c tr\u00ean c\u00f9ng b\u00ean ph\u1ea3i v\u00e0 ch\u1ecdn m\u1ed9t s\u1ed1 ho\u1eb7c m\u1ed9t PBX \u1edf \u0111\u00f3.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/201\/numberssettings1.png\" alt=\"numbersettings1.png\" title=\"\"><\/p>\n<p>Sau \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c t\u1ed5ng \u0111\u00e0i \u0111\u00e3 ch\u1ecdn .<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/99b\/numberssettings2.png\" alt=\"numbersettings2.png\" title=\"\"><\/p>\n<h2 id=\"\u0110\u1ecbnh_tuy\u1ebfn_cu\u1ed9c_g\u1ecdi_\u0111\u1ebfn_(Inbound_call_routing)\">\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi \u0111\u1ebfn (Inbound call routing)<\/h2>\n<h4 id=\"*_X\u1eed_l\u00fd_ti\u00eau_\u0111\u1ec1_T\u1edbi:_SIP\">* X\u1eed l\u00fd ti\u00eau \u0111\u1ec1 T\u1edbi: SIP<\/h4>\n<p>K\u00edch ho\u1ea1t t\u00f9y ch\u1ecdn n\u00e0y \u0111\u1ec3 chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi \u0111\u1ebfn cho nh\u00e2n vi\u00ean c\u00f3 ti\u1ec7n \u00edch m\u1edf r\u1ed9ng n\u1ed9i b\u1ed9 \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea trong ti\u00eau \u0111\u1ec1 T\u1edbi: SIP c\u1ee7a truy v\u1ea5n INVITE.<\/p>\n<p><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/1336674\/\" rel=\"nofollow noopener\" target=\"_blank\">Ch\u1ec9 \u0111\u1ecbnh s\u1ed1 m\u00e1y nh\u00e1nh cho nh\u00e2n vi\u00ean&nbsp;<\/a>tr\u01b0\u1edbc khi k\u00edch ho\u1ea1t t\u00f9y ch\u1ecdn n\u00e0y.<\/p>\n<p>T\u00f9y ch\u1ecdn n\u00e0y ch\u1ec9 kh\u1ea3 d\u1ee5ng cho k\u1ebft n\u1ed1i SIP PBX (<a href=\"https:\/\/helpdesk.bitrix24.com\/open\/8085301\/\" rel=\"nofollow noopener\" target=\"_blank\">&nbsp;office&nbsp;<\/a>ho\u1eb7c&nbsp;<a href=\"https:\/\/academy.younetsi.com\/numbers-settings-md-2\/%20\/\/%20helpdesk.bitrix24.com\/open\/8075161\/\" rel=\"nofollow noopener\" target=\"_blank\">l\u01b0u tr\u1eef tr\u00ean \u0111\u00e1m m\u00e2y&nbsp;<\/a>).<\/p>\n<h4 id=\"Ph\u00e1t_nh\u1ea1c_ch\u00e0o_m\u1eebng\">Ph\u00e1t nh\u1ea1c ch\u00e0o m\u1eebng<\/h4>\n<p>K\u00edch ho\u1ea1t t\u00f9y ch\u1ecdn&nbsp;<strong>X\u1eed l\u00fd s\u1ed1 m\u00e1y l\u1ebb&nbsp;<\/strong>v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 g\u1ecdi cho nh\u00e2n vi\u00ean c\u1ee5 th\u1ec3 n\u1ebfu h\u1ecd bi\u1ebft&nbsp;<a href=\"https:\/\/helpdesk.bitrix24.com\/open\/1336674\/\" rel=\"nofollow noopener\" target=\"_blank\">s\u1ed1 m\u00e1y nh\u00e1nh c\u1ee7a nh\u00e2n vi\u00ean \u0111\u00f3&nbsp;<\/a>.<\/p>\n<p>Ngo\u00e0i ra, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh c\u00e1ch x\u1eed l\u00fd cu\u1ed9c g\u1ecdi&nbsp;<strong>n\u1ebfu ng\u01b0\u1eddi d\u00f9ng Bitrix24 kh\u00f4ng tr\u1ea3 l\u1eddi&nbsp;<\/strong>:<\/p>\n<ul>\n<li><strong>Ti\u1ebfp t\u1ee5c x\u1eed l\u00fd cu\u1ed9c g\u1ecdi&nbsp;<\/strong>\u2013 cu\u1ed9c g\u1ecdi s\u1ebd \u0111\u01b0\u1ee3c x\u1eed l\u00fd theo c\u00e0i \u0111\u1eb7t \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi \u0111\u1ebfn hi\u1ec7n t\u1ea1i.<\/li>\n<li><strong>Chuy\u1ec3n ti\u1ebfp \u0111\u1ebfn \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng&nbsp;<\/strong>\u2013 m\u1ed9t cu\u1ed9c g\u1ecdi s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n ti\u1ebfp \u0111\u1ebfn \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean s\u1ed1.\u0110\u1eebng qu\u00ean ghi r\u00f5 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean tr\u00ean trang h\u1ed3 s\u01a1 c\u1ee7a h\u1ecd. S\u1ed1 ph\u1ea3i \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh \u1edf \u0111\u1ecbnh d\u1ea1ng qu\u1ed1c t\u1ebf.<\/li>\n<li><strong>\u0110\u1ec3 l\u1ea1i tin nh\u1eafn th\u01b0 tho\u1ea1i&nbsp;<\/strong>\u2013 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u1ec3 l\u1ea1i tin nh\u1eafn th\u01b0 tho\u1ea1i.\u0110\u1ed1i v\u1edbi x\u1eed l\u00fd ch\u00ednh x\u00e1c s\u1ed1 m\u00e1y nh\u00e1nh trong c\u00e0i \u0111\u1eb7t s\u1ed1, n\u00ean b\u1eadt ph\u00e1t l\u1ea1i l\u1eddi ch\u00e0o (Giai \u0111i\u1ec7u: L\u1eddi ch\u00e0o).N\u1ebfu b\u1eadt menu gi\u1ecdng n\u00f3i (IVR), ph\u1ea7n m\u1edf r\u1ed9ng t\u1eeb giai \u0111i\u1ec7u l\u1eddi ch\u00e0o s\u1ebd \u0111\u01b0\u1ee3c b\u1eadt \u0111\u01b0\u1ee3c x\u1eed l\u00fd tr\u01b0\u1edbc, sau \u0111\u00f3 menu tho\u1ea1i s\u1ebd \u0111\u01b0\u1ee3c x\u1eed l\u00fd.Kh\u00f4ng h\u1ed7 tr\u1ee3 cu\u1ed9c g\u1ecdi \u0111\u1ebfn tr\u1ef1c ti\u1ebfp c\u00f3 s\u1ed1 m\u00e1y l\u1ebb t\u1edbi nh\u00e2n vi\u00ean Bitrix24. B\u1ea1n ch\u1ec9 c\u00f3 th\u1ec3 nh\u1eadp<br \/>\ns\u1ed1 m\u00e1y l\u1ebb sau giai \u0111i\u1ec7u ch\u00e0o m\u1eebng ho\u1eb7c trong menu IVR.<\/p>\n<p>\u0110\u1ed1i v\u1edbi cu\u1ed9c g\u1ecdi \u0111i tr\u1ef1c ti\u1ebfp, s\u1ed1 m\u00e1y nh\u00e1nh \u0111\u01b0\u1ee3c ph\u00e2n t\u00e1ch kh\u1ecfi s\u1ed1 ch\u00ednh b\u1eb1ng c\u00e1c k\u00fd t\u1ef1 sau:&nbsp;<strong>;&nbsp;<\/strong>ho\u1eb7c&nbsp;<strong>#&nbsp;<\/strong>.<\/li>\n<\/ul>\n<h4 id=\"S\u1eed_d\u1ee5ng_menu_tho\u1ea1i_(Use_voice_menu)\">S\u1eed d\u1ee5ng menu tho\u1ea1i (Use voice menu)<\/h4>\n<p>K\u00edch ho\u1ea1t t\u00f9y ch\u1ecdn n\u00e0y \u0111\u1ec3 chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi \u0111\u1ebfn&nbsp;<a href=\"https:\/\/helpdesk.bitrix24.com\/open\/5373319\/\" rel=\"nofollow noopener\" target=\"_blank\">menu IVR&nbsp;<\/a>. N\u1ebfu b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t l\u01b0\u1ee3ng l\u1edbn cu\u1ed9c g\u1ecdi \u0111\u1ebfn, c\u00f3 th\u1ec3 h\u1eefu \u00edch n\u1ebfu h\u1ec7 th\u1ed1ng IVR l\u1ecdc ch\u00fang cho b\u1ea1n v\u00e0 \u0111\u1ecbnh tuy\u1ebfn c\u00e1c cu\u1ed9c g\u1ecdi n\u00e0y \u0111\u1ebfn \u0111\u00edch mong mu\u1ed1n.<\/p>\n<p>T\u00f9y ch\u1ecdn IVR c\u00f3 s\u1eb5n cho&nbsp;<strong>Start +, CRM + Ng\u01b0\u1eddi \u0111\u0103ng k\u00fd g\u00f3i, Ti\u00eau chu\u1ea9n&nbsp;<\/strong>v\u00e0&nbsp;<strong>Chuy\u00ean nghi\u1ec7p&nbsp;<\/strong>.<\/p>\n<h4 id=\"G\u1eedi_cu\u1ed9c_g\u1ecdi_\u0111\u1ebfn_cho_ng\u01b0\u1eddi_c\u00f3_tr\u00e1ch_nhi\u1ec7m_\u0111\u01b0\u1ee3c_ch\u1ec9_\u0111\u1ecbnh_trong_CRM_n\u1ebfu_m\u1ed9t_li\u00ean_h\u1ec7_\u0111\u01b0\u1ee3c_x\u00e1c_\u0111\u1ecbnh_l\u00e0_\u0111\u00e3_bi\u1ebft\">G\u1eedi cu\u1ed9c g\u1ecdi \u0111\u1ebfn cho ng\u01b0\u1eddi c\u00f3 tr\u00e1ch nhi\u1ec7m \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh trong CRM n\u1ebfu m\u1ed9t li\u00ean h\u1ec7 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh l\u00e0 \u0111\u00e3 bi\u1ebft<\/h4>\n<p>N\u1ebfu ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m kh\u00f4ng tr\u1ea3 l\u1eddi cu\u1ed9c g\u1ecdi, b\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn m\u1ed9t trong c\u00e1c h\u00e0nh \u0111\u1ed9ng: chuy\u1ec3n ti\u1ebfp \u0111\u1ebfn nh\u00f3m x\u1ebfp h\u00e0ng, chuy\u1ec3n ti\u1ebfp \u0111\u1ebfn thi\u1ebft b\u1ecb di \u0111\u1ed9ng ho\u1eb7c \u0111\u1ec3 l\u1ea1i tin nh\u1eafn th\u01b0 tho\u1ea1i.<\/p>\n<h4 id=\"\u0110\u1ecbnh_tuy\u1ebfn_cu\u1ed9c_g\u1ecdi_\u0111\u1ebfn_\u0111\u1ebfn_nh\u00f3m_x\u1ebfp_h\u00e0ng_(Route_inbound_call_to_queue_group)\">\u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi \u0111\u1ebfn \u0111\u1ebfn nh\u00f3m x\u1ebfp h\u00e0ng (Route inbound call to queue group)<\/h4>\n<p>T\u1ea1i \u0111\u00e2y, b\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn nh\u00f3m h\u00e0ng \u0111\u1ee3i hi\u1ec7n c\u00f3, ch\u1ec9nh s\u1eeda nh\u00f3m h\u00e0ng \u0111\u1ee3i ho\u1eb7c t\u1ea1o m\u1ed9t nh\u00f3m m\u1edbi. Th\u00eam nh\u00e2n vi\u00ean b\u1ea1n mu\u1ed1n tr\u1ea3 l\u1eddi c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn c\u1ee7a s\u1ed1 n\u00e0y v\u00e0o nh\u00f3m h\u00e0ng \u0111\u1ee3i.<\/p>\n<p>B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecdc th\u00eam v\u1ec1 c\u00e1c nh\u00f3m h\u00e0ng \u0111\u1ee3i trong b\u00e0i vi\u1ebft \u2013&nbsp;<a href=\"https:\/\/helpdesk.bitrix24.com\/open\/8132983\/\" rel=\"nofollow noopener\" target=\"_blank\">H\u00e0ng \u0111\u1ee3i&nbsp;<\/a>.<\/p>\n<h4 id=\"Kh\u00f4ng_chuy\u1ec3n_cu\u1ed9c_g\u1ecdi_cho_ng\u01b0\u1eddi_d\u00f9ng_ch\u01b0a_b\u1eaft_\u0111\u1ea7u_ng\u00e0y_l\u00e0m_vi\u1ec7c_ho\u1eb7c_\u0111ang_ngh\u1ec9\">Kh\u00f4ng chuy\u1ec3n cu\u1ed9c g\u1ecdi cho ng\u01b0\u1eddi d\u00f9ng ch\u01b0a b\u1eaft \u0111\u1ea7u ng\u00e0y l\u00e0m vi\u1ec7c ho\u1eb7c \u0111ang ngh\u1ec9<\/h4>\n<p>K\u00edch ho\u1ea1t t\u00f9y ch\u1ecdn n\u00e0y v\u00e0 cu\u1ed9c g\u1ecdi s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c chuy\u1ec3n cho ng\u01b0\u1eddi d\u00f9ng ch\u01b0a b\u1eaft \u0111\u1ea7u ng\u00e0y l\u00e0m vi\u1ec7c ho\u1eb7c \u0111ang ngh\u1ec9.<\/p>\n<p>\u0110\u1ec3 s\u1eed d\u1ee5ng t\u00f9y ch\u1ecdn n\u00e0y, b\u1ea1n c\u1ea7n k\u00edch ho\u1ea1t&nbsp;<a href=\"https:\/\/helpdesk.bitrix24.com\/open\/6339589\/\" rel=\"nofollow noopener\" target=\"_blank\">Qu\u1ea3n l\u00fd th\u1eddi gian l\u00e0m vi\u1ec7c&nbsp;<\/a>.<\/p>\n<h2 id=\"T\u00edch_h\u1ee3p_CRM\">T\u00edch h\u1ee3p CRM<\/h2>\n<p>Khi b\u1ea1n th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi \u0111i ho\u1eb7c nh\u1eadn cu\u1ed9c g\u1ecdi \u0111\u1ebfn, Bitrix24 s\u1ebd t\u1ef1 \u0111\u1ed9ng ki\u1ec3m tra xem c\u00f3 li\u00ean h\u1ec7, c\u00f4ng ty ho\u1eb7c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng n\u00e0o kh\u00f4ng v\u1edbi s\u1ed1 \u0111i\u1ec7n tho\u1ea1i t\u01b0\u01a1ng \u1ee9ng v\u00e0 hi\u1ec3n th\u1ecb cho b\u1ea1n th\u00f4ng tin ch\u00ednh v\u1ec1 kh\u00e1ch h\u00e0ng (v\u1edbi c\u00e1c giao d\u1ecbch v\u00e0 ho\u1ea1t \u0111\u1ed9ng \u0111ang ho\u1ea1t \u0111\u1ed9ng).<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/d86\/numberssettings3.png\" alt=\"numberssettings3.png\" title=\"\"><\/p>\n<h4 id=\"T\u00edch_h\u1ee3p_CRM\">T\u00edch h\u1ee3p CRM<\/h4>\n<p><strong>N\u1ebfu s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ch\u01b0a \u0111\u01b0\u1ee3c \u0111\u0103ng k\u00fd v\u1edbi CRM&nbsp;<\/strong>, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o b\u1ea3n ghi CRM m\u1edbi theo c\u00e1ch th\u1ee7 c\u00f4ng trong c\u1eeda s\u1ed5 cu\u1ed9c g\u1ecdi ho\u1eb7c Bitrix24 c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng t\u1ea1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi. Ngo\u00e0i ra, n\u1ebfu b\u1ea1n kh\u00f4ng mu\u1ed1n thu th\u1eadp cu\u1ed9c g\u1ecdi c\u1ee7a m\u1ed9t s\u1ed1 li\u00ean h\u1ec7 nh\u1ea5t \u0111\u1ecbnh trong CRM, ch\u1ec9 c\u1ea7n th\u00eam li\u00ean h\u1ec7 n\u00e0y v\u00e0o&nbsp;<a href=\"https:\/\/helpdesk.bitrix24.com\/open\/7392957\/\" rel=\"nofollow noopener\" target=\"_blank\">danh s\u00e1ch ngo\u1ea1i l\u1ec7&nbsp;<\/a>.<\/p>\n<p><strong>T\u1ea1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng cho&nbsp;<\/strong>\u2013 t\u1ea1i \u0111\u00e2y b\u1ea1n c\u00f3 th\u1ec3 ch\u1ec9 \u0111\u1ecbnh th\u1eddi \u0111i\u1ec3m t\u1ea1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng: khi b\u1ea1n th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi \u0111i, nh\u1eadn cu\u1ed9c g\u1ecdi \u0111\u1ebfn ho\u1eb7c trong c\u1ea3 hai tr\u01b0\u1eddng h\u1ee3p.<\/p>\n<p><strong>Ngu\u1ed3n kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi&nbsp;<\/strong>\u2013 b\u1ea1n c\u00f3 th\u1ec3 ch\u1ec9 \u0111\u1ecbnh nh\u1eefng g\u00ec s\u1ebd \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb d\u01b0\u1edbi d\u1ea1ng ngu\u1ed3n kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng trong CRM cho s\u1ed1 n\u00e0y.<\/p>\n<p>T\u00f9y ch\u1ecdn n\u00e0y c\u00f3 s\u1eb5n cho&nbsp;<strong>Start +, CRM +, Standard&nbsp;<\/strong>v\u00e0 ng\u01b0\u1eddi \u0111\u0103ng k\u00fd g\u00f3i&nbsp;<strong>Professional&nbsp;<\/strong>. \u0110\u1ecdc th\u00eam trong b\u00e0i vi\u1ebft \u2013&nbsp;<a href=\"https:\/\/helpdesk.bitrix24.com\/open\/5472657\/\" rel=\"nofollow noopener\" target=\"_blank\">Advanced Telephony&nbsp;<\/a>.<\/p>\n<p><strong>T\u1ef1 \u0111\u1ed9ng thay \u0111\u1ed5i ng\u01b0\u1eddi d\u00f9ng Bitrix24 ch\u1ecbu tr\u00e1ch nhi\u1ec7m kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng khi chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi theo c\u00e1ch th\u1ee7 c\u00f4ng&nbsp;<\/strong>\u2013 k\u00edch ho\u1ea1t t\u00f9y ch\u1ecdn n\u00e0y v\u00e0 ng\u01b0\u1eddi d\u00f9ng Bitrix24 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng s\u1ebd t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c thay \u0111\u1ed5i khi chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi \u0111\u1ebfn nh\u00e2n vi\u00ean kia.<\/p>\n<h2 id=\"Ghi_\u00e2m_v\u00e0_x\u1ebfp_h\u1ea1ng\">Ghi \u00e2m v\u00e0 x\u1ebfp h\u1ea1ng<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/bc2\/numberssettings4.png\" alt=\"numberssettings4.png\" title=\"\"><\/p>\n<h4 id=\"L\u01b0u_b\u1ea3n_ghi_\u00e2m_c\u1ee7a_t\u1ea5t_c\u1ea3_c\u00e1c_cu\u1ed9c_g\u1ecdi\">L\u01b0u b\u1ea3n ghi \u00e2m c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi<\/h4>\n<p><a href=\"https:\/\/academy.younetsi.com\/images\/qanda\/numberssettings4.png\" data-slb-active=\"1\" data-slb-asset=\"295999842\" data-slb-internal=\"0\" data-slb-group=\"1697\" rel=\"nofollow noopener\" target=\"_blank\">K\u00edch ho\u1ea1t t\u00f9y ch\u1ecdn n\u00e0y \u0111\u1ec3&nbsp;<\/a><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/1336806\/\" rel=\"nofollow noopener\" target=\"_blank\">l\u01b0u b\u1ea3n ghi \u00e2m c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi&nbsp;<\/a>v\u00e0o B\u1ed9 nh\u1edb d\u00f9ng chung (th\u01b0 m\u1ee5c \u201cB\u1ea3n ghi cu\u1ed9c g\u1ecdi\u201d). Ngo\u00e0i ra, b\u1ea1n c\u00f3 th\u1ec3 nghe c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u00e3 ghi \u00e2m trong ph\u1ea7n&nbsp;<strong>\u0110i\u1ec7n tho\u1ea1i&gt; Chi ti\u1ebft cu\u1ed9c g\u1ecdi&nbsp;<\/strong>.<\/p>\n<p>\u0110\u1ea3m b\u1ea3o r\u1eb1ng vi\u1ec7c s\u1eed d\u1ee5ng t\u00f9y ch\u1ecdn n\u00e0y kh\u00f4ng vi ph\u1ea1m ch\u00ednh s\u00e1ch c\u00f4ng ty ho\u1eb7c lu\u1eadt ph\u00e1p c\u1ee7a qu\u1ed1c gia b\u1ea1n ho\u1eb7c c\u00e1c qu\u1ed1c gia kh\u00e1c c\u00f4ng ty c\u1ee7a b\u1ea1n c\u00f3 ngh\u0129a v\u1ee5 tu\u00e2n theo lu\u1eadt c\u1ee7a ai. Ngo\u00e0i ra, h\u00e3y k\u00edch ho\u1ea1t t\u00f9y ch\u1ecdn&nbsp;<strong>Ph\u00e1t \u201ccu\u1ed9c g\u1ecdi c\u1ee7a b\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c ghi \u00e2m\u201d cho c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn&nbsp;<\/strong>\u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n bi\u1ebft r\u1eb1ng cu\u1ed9c g\u1ecdi \u0111\u00e3 \u0111\u01b0\u1ee3c ghi \u00e2m.<\/p>\n<p><strong>Quan tr\u1ecdng:&nbsp;<\/strong>Ng\u01b0\u1eddi \u0111\u0103ng k\u00fd g\u00f3i Bitrix24 Free v\u00e0 Project + ch\u1ec9 c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o 100 b\u1ea3n ghi cu\u1ed9c g\u1ecdi \u0111\u1ea7u ti\u00ean m\u1ed7i th\u00e1ng (th\u00e1ng theo l\u1ecbch, v\u00e0o \u0111\u1ea7u m\u1ed7i th\u00e1ng, b\u1ed9 \u0111\u1ebfm b\u1ea3n ghi cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c \u0111\u1eb7t l\u1ea1i v\u1ec1 0), ng\u01b0\u1eddi \u0111\u0103ng k\u00fd Start + \u2013 v\u1edbi 500 b\u1ea3n ghi cu\u1ed9c g\u1ecdi \u0111\u1ea7u ti\u00ean. \u0110\u1ec3 c\u00f3 t\u00f9y ch\u1ecdn \u0110i\u1ec7n tho\u1ea1i n\u00e2ng cao v\u00e0 truy c\u1eadp s\u1ed1 l\u01b0\u1ee3ng b\u1ea3n ghi cu\u1ed9c g\u1ecdi kh\u00f4ng gi\u1edbi h\u1ea1n, vui l\u00f2ng \u0111\u0103ng k\u00fd g\u00f3i&nbsp;<strong>CRM +, Ti\u00eau chu\u1ea9n&nbsp;<\/strong>ho\u1eb7c&nbsp;<strong>Chuy\u00ean nghi\u1ec7p&nbsp;<\/strong>. T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1c g\u00f3i Bitrix24 t\u1ea1i \u0111\u00e2y \u2013&nbsp;<a href=\"https:\/\/www.bitrix24.com\/prices\/\" rel=\"nofollow noopener\" target=\"_blank\">\u0110\u1ecbnh gi\u00e1 qua \u0111\u00e1m m\u00e2y&nbsp;<\/a>.<\/p>\n<p>K\u00edch ho\u1ea1t&nbsp;<strong>Ghi \u00e2m cu\u1ed9c g\u1ecdi ghi \u00e2m cu\u1ed9c g\u1ecdi&nbsp;<\/strong>t\u00f9y ch\u1ecdn \u0111\u1ec3 nh\u1eadn b\u1ea3n ghi cu\u1ed9c g\u1ecdi \u1edf \u0111\u1ecbnh d\u1ea1ng v\u0103n b\u1ea3n.<\/p>\n<p>B\u1ea3n ghi \u00e2m cu\u1ed9c g\u1ecdi l\u00e0 m\u1ed9t d\u1ecbch v\u1ee5 b\u1ed5 sung tr\u1ea3 ph\u00ed. Ti\u1ec1n s\u1ebd \u0111\u01b0\u1ee3c ghi n\u1ee3 t\u1eeb t\u00e0i kho\u1ea3n \u0111i\u1ec7n tho\u1ea1i c\u1ee7a b\u1ea1n sau m\u1ed7i cu\u1ed9c g\u1ecdi. Vui l\u00f2ng tham kh\u1ea3o trang n\u00e0y \u0111\u1ec3 xem b\u1ea3ng gi\u00e1 phi\u00ean \u00e2m \u2013&nbsp;<a href=\"https:\/\/www.bitrix24.com\/prices\/calls.php\" rel=\"nofollow noopener\" target=\"_blank\">Gi\u00e1 \u0111i\u1ec7n tho\u1ea1i &amp; t\u00edn d\u1ee5ng&nbsp;<\/a>.<\/p>\n<h4 id=\"\u0110\u00e1nh_gi\u00e1_ch\u1ea5t_l\u01b0\u1ee3ng_d\u1ecbch_v\u1ee5\">\u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/h4>\n<p>K\u00edch ho\u1ea1t t\u00f9y ch\u1ecdn n\u00e0y \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 c\u01a1 h\u1ed9i \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 sau khi h\u1ecd k\u1ebft th\u00fac cu\u1ed9c tr\u00f2 chuy\u1ec7n. B\u1ea1n c\u00f3 th\u1ec3 ki\u1ec3m tra c\u00e1c b\u00e0i \u0111\u00e1nh gi\u00e1 trong ph\u1ea7n&nbsp;<strong>Chi ti\u1ebft cu\u1ed9c g\u1ecdi&nbsp;<\/strong>.<\/p>\n<p>T\u00f9y ch\u1ecdn \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 s\u1eb5n cho&nbsp;<a href=\"https:\/\/www.bitrix24.com\/prices\/\" rel=\"nofollow noopener\" target=\"_blank\">Start + Ch\u1ec9 d\u00e0nh cho ng\u01b0\u1eddi \u0111\u0103ng k\u00fd g\u00f3i CRM +, G\u00f3i ti\u00eau chu\u1ea9n v\u00e0 G\u00f3i chuy\u00ean nghi\u1ec7p&nbsp;<\/a>.<\/p>\n<h2 id=\"Gi\u1edd_l\u00e0m_vi\u1ec7c\">Gi\u1edd l\u00e0m vi\u1ec7c<\/h2>\n<p>Trong ph\u1ea7n n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh c\u00e0i \u0111\u1eb7t th\u1eddi gian cho \u0111i\u1ec7n tho\u1ea1i.<\/p>\n<h4 id=\"T\u1eaft_gi\u1edd_x\u1eed_l\u00fd_cu\u1ed9c_g\u1ecdi\">T\u1eaft gi\u1edd x\u1eed l\u00fd cu\u1ed9c g\u1ecdi<\/h4>\n<p>K\u00edch ho\u1ea1t t\u00f9y ch\u1ecdn&nbsp;<strong>Gi\u1edd \u0111i\u1ec7n tho\u1ea1i&nbsp;<\/strong>v\u00e0 ch\u1ec9 \u0111\u1ecbnh m\u00fai gi\u1edd, gi\u1edd l\u00e0m vi\u1ec7c, ng\u00e0y ngh\u1ec9 v\u00e0 ng\u00e0y l\u1ec5 c\u1ee7a b\u1ea1n. Sau \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh&nbsp;<strong>X\u1eed l\u00fd cu\u1ed9c g\u1ecdi ngo\u00e0i gi\u1edd&nbsp;<\/strong>.<\/p>\n<p>\u0110\u1ecdc th\u00eam v\u1ec1 x\u1eed l\u00fd cu\u1ed9c g\u1ecdi ngo\u00e0i gi\u1edd trong b\u00e0i vi\u1ebft \u2013&nbsp;<a href=\"https:\/\/helpdesk.bitrix24.com\/open\/1332431\/\" rel=\"nofollow noopener\" target=\"_blank\">C\u00e0i \u0111\u1eb7t th\u1eddi gian cho s\u1ed1 \u0111i\u1ec7n tho\u1ea1i<\/a><\/p>\n<h2 id=\"Kh\u00e1c\">Kh\u00e1c<\/h2>\n<p><a href=\"https:\/\/academy.younetsi.com\/images\/qanda\/numberssettings5.png\" data-slb-active=\"1\" data-slb-asset=\"1191230564\" data-slb-internal=\"0\" data-slb-group=\"1697\" rel=\"nofollow noopener\" target=\"_blank\"><img decoding=\"async\" title=\"numbersettings5.png\" src=\"https:\/\/academy.younetsi.com\/images\/qanda\/numberssettings5.png\" alt=\"numbersettings5.png\"><\/a><\/p>\n<h4 id=\"Nh\u00e2n_vi\u00ean_c\u00f3_th\u1ec3_ch\u1ecdn_s\u1ed1_n\u00e0y_cho_c\u00e1c_cu\u1ed9c_g\u1ecdi_\u0111i\">Nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ch\u1ecdn s\u1ed1 n\u00e0y cho c\u00e1c cu\u1ed9c g\u1ecdi \u0111i<\/h4>\n<p>K\u00edch ho\u1ea1t t\u00f9y ch\u1ecdn n\u00e0y v\u00e0 nh\u00e2n vi\u00ean s\u1ebd c\u00f3 th\u1ec3 ch\u1ecdn k\u1ebft n\u1ed1i cho c\u00e1c cu\u1ed9c g\u1ecdi \u0111i (s\u1ed1 thu\u00ea bao, s\u1ed1 ri\u00eang \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i ho\u1eb7c t\u1ed5ng \u0111\u00e0i) ngay tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi \u0111i. M\u1ed9t nh\u00e2n vi\u00ean c\u1ea7n c\u00f3 quy\u1ec1n truy c\u1eadp th\u00edch h\u1ee3p v\u00e0o k\u1ebft n\u1ed1i n\u00e0y. T\u00f9y ch\u1ecdn n\u00e0y c\u00f3 s\u1eb5n cho nh\u1eefng ng\u01b0\u1eddi \u0111\u0103ng k\u00fd&nbsp;<a href=\"https:\/\/www.bitrix24.com\/prices\/\" rel=\"nofollow noopener\" target=\"_blank\">Start +, CRM +, Standard v\u00e0 Professional&nbsp;<\/a>.<\/p>\n<p>B\u1ea1n c\u00f3 th\u1ec3 ch\u1ec9 \u0111\u1ecbnh m\u1ed9t Ti\u1ec1n t\u1ed1 cho cu\u1ed9c g\u1ecdi qua s\u1ed1 n\u00e0y \u0111\u1ec3 th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi \u0111i t\u1eeb s\u1ed1 n\u00e0y b\u1eb1ng c\u00e1ch quay s\u1ed1 ti\u1ec1n t\u1ed1 \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh tr\u00ean \u0111i\u1ec7n tho\u1ea1i c\u1ee7a b\u1ea1n.<\/p>\n<h4 id=\"M\u1eb9o_ch\u1ecdn_ti\u1ec1n_t\u1ed1\">M\u1eb9o ch\u1ecdn ti\u1ec1n t\u1ed1<\/h4>\n<p>B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng k\u1ebft h\u1ee3p k\u00fd hi\u1ec7u v\u00e0 s\u1ed1 d\u01b0\u1edbi d\u1ea1ng ti\u1ec1n t\u1ed1. Ch\u1ec9 s\u1eed d\u1ee5ng nh\u1eefng k\u00fd hi\u1ec7u m\u00e0 b\u1ea1n c\u00f3 tr\u00ean b\u00e0n ph\u00edm quay s\u1ed1 c\u1ee7a \u0111i\u1ec7n tho\u1ea1i. Ch\u00fang t\u00f4i khuy\u00ean b\u1ea1n kh\u00f4ng n\u00ean s\u1eed d\u1ee5ng ti\u1ec1n t\u1ed1&nbsp;<code>+&nbsp;<\/code>v\u00ec n\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c nh\u1eadn d\u1ea1ng l\u00e0 m\u00e3 qu\u1ed1c gia.<\/p>\n<ul>\n<li>\n<ul>\n<li>Ch\u00fang t\u00f4i khuy\u00ean b\u1ea1n n\u00ean s\u1eed d\u1ee5ng&nbsp;<code>* ho\u1eb7c&nbsp;#&nbsp;\u1edf c\u00e1c ti\u1ec1n t\u1ed1. V\u00ed d\u1ee5:&nbsp;* 123 *&nbsp;,&nbsp;# 123 #&nbsp;,&nbsp;* 123 #&nbsp;ho\u1eb7c&nbsp;# 123 *&nbsp;.<\/code><code><\/code>V\u00ec v\u1eady, \u0111\u1ec3 th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi \u0111i b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng k\u1ebft n\u1ed1i \u0111\u00e3 ch\u1ecdn, nh\u00e2n vi\u00ean c\u1ea7n quay s\u1ed1:&nbsp;<code>* 123 * destination_phone_number&nbsp;<\/code>(v\u00ed d\u1ee5: * 123 * 12125599676).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><code><\/code><\/p>\n<ul>\n<li><code>N\u1ebfu b\u1ea1n s\u1eed d\u1ee5ng k\u1ebft h\u1ee3p c\u00e1c s\u1ed1 l\u00e0m ti\u1ec1n t\u1ed1, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng \u0111\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 m\u00e3 qu\u1ed1c gia. V\u00ed d\u1ee5: b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng:&nbsp;801&nbsp;,&nbsp;802&nbsp;,&nbsp;803&nbsp;, v.v.<\/code><code>V\u00ec v\u1eady, \u0111\u1ec3 th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi \u0111i b\u1eb1ng k\u1ebft n\u1ed1i \u0111\u00e3 ch\u1ecdn, nh\u00e2n vi\u00ean c\u1ea7n quay s\u1ed1:&nbsp;802destination_phone_number&nbsp;(v\u00ed d\u1ee5: 80212125599676).<\/code><\/li>\n<\/ul>\n<p><code><\/code><\/p>\n<p>Ngo\u00e0i ra, b\u1ea1n c\u00f3 th\u1ec3 ch\u1ec9 \u0111\u1ecbnh&nbsp;<strong>Nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c ph\u00e9p \u0111\u1ec3 th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi b\u1eb1ng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i n\u00e0y&nbsp;<\/strong>trong ph\u1ea7n n\u00e0y.<\/p>\n<p><code><\/code><\/p>\n<h4 id=\"G\u1ecdi_l\u1ea1i_cu\u1ed9c_g\u1ecdi_nh\u1ee1\">G\u1ecdi l\u1ea1i cu\u1ed9c g\u1ecdi nh\u1ee1<\/h4>\n<p><code><\/code><\/p>\n<p>N\u1ebfu nh\u00e2n vi\u00ean kh\u00f4ng li\u00ean l\u1ea1c \u0111\u01b0\u1ee3c v\u1edbi kh\u00e1ch h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 ch\u1ec9 \u0111\u1ecbnh s\u1ed1 l\u1ea7n&nbsp;<strong>G\u1ecdi l\u1ea1i l\u1ea7n th\u1eed&nbsp;<\/strong>s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n v\u00e0&nbsp;<strong>\u0110\u1ed9 tr\u1ec5 gi\u1eefa c\u00e1c l\u1ea7n th\u1eed&nbsp;<\/strong>.<\/p>\n<p><code><\/code><\/p>\n<h4 id=\"B\u1eadt_s\u1ed1_\u0111i\u1ec7n_tho\u1ea1i_d\u1ef1_ph\u00f2ng\">B\u1eadt s\u1ed1 \u0111i\u1ec7n tho\u1ea1i d\u1ef1 ph\u00f2ng<\/h4>\n<p><code><\/code><\/p>\n<p>Ch\u1ec9 \u0111\u1ecbnh s\u1ed1 m\u00e0 cu\u1ed9c g\u1ecdi s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n h\u01b0\u1edbng n\u1ebfu t\u00e0i kho\u1ea3n Bitrix24 c\u1ee7a b\u1ea1n kh\u00f4ng kh\u1ea3 d\u1ee5ng v\u00ec b\u1ea5t k\u1ef3 l\u00fd do g\u00ec. S\u1ed1 d\u1ef1 ph\u00f2ng \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh trong&nbsp;<a href=\"http:\/\/helpdesk.bitrix24.com\/open\/8748685\/\" rel=\"nofollow noopener\" target=\"_blank\">c\u00e0i \u0111\u1eb7t \u0111i\u1ec7n tho\u1ea1i&nbsp;<\/a>\u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng theo m\u1eb7c \u0111\u1ecbnh.<\/p>\n<p><code><\/code><\/p>\n<p>Khi m\u1ed9t cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c chuy\u1ec3n h\u01b0\u1edbng v\u00e0o s\u1ed1 \u0111i\u1ec7n tho\u1ea1i d\u1ef1 ph\u00f2ng, b\u1ea1n s\u1ebd b\u1ecb t\u00ednh ph\u00ed theo b\u1ea3ng gi\u00e1 cu\u1ed9c g\u1ecdi \u0111i cho t\u00f9y ch\u1ecdn k\u1ebft n\u1ed1i \u0111i\u1ec7n tho\u1ea1i \u0111\u00e3 ch\u1ecdn.<\/p>\n<p><code><\/code><\/p>\n<p>S\u1eed d\u1ee5ng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i&nbsp;<strong>kh\u00f4ng \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi Bitrix24&nbsp;<\/strong>c\u1ee7a b\u1ea1n l\u00e0m s\u1ed1 \u0111i\u1ec7n tho\u1ea1i d\u1ef1 ph\u00f2ng.<\/p>\n<p><code><\/code><\/p>\n<h4 id=\"Thay_\u0111\u1ed5i_s\u1ed1_chuy\u1ec3n_ti\u1ebfp_(ch\u1ec9_d\u00e0nh_cho_PBX_v\u00e0_\u1ee9ng_d\u1ee5ng)\">Thay \u0111\u1ed5i s\u1ed1 chuy\u1ec3n ti\u1ebfp (ch\u1ec9 d\u00e0nh cho PBX v\u00e0 \u1ee9ng d\u1ee5ng)<\/h4>\n<h4 id=\"\"><\/h4>\n<p>Theo m\u1eb7c \u0111\u1ecbnh, cu\u1ed9c g\u1ecdi s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n ti\u1ebfp b\u00ean trong k\u1ebft n\u1ed1i hi\u1ec7n t\u1ea1i.&nbsp;B\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn m\u1ed9t k\u1ebft n\u1ed1i kh\u1ea3 d\u1ee5ng kh\u00e1c \u0111\u1ec3 chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi.<\/p>\n<p>Gi\u1eef nh\u1ea1c&nbsp;<img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/b8a\/numberssettings6.png\" alt=\"numbersettings6.png\" title=\"\">T\u1ea1i \u0111\u00e2y, b\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn ng\u00f4n ng\u1eef gi\u1eef nh\u1ea1c (ti\u1ebfng Anh, ti\u1ebfng \u0110\u1ee9c, ti\u1ebfng Nga, ti\u1ebfng Ukraina, ti\u1ebfng T\u00e2y Ban Nha ho\u1eb7c ti\u1ebfng B\u1ed3 \u0110\u00e0o Nha) ho\u1eb7c b\u1ea1n c\u00f3 th\u1ec3 t\u1ea3i l\u00ean b\u1ea3n nh\u1ea1c ho\u1eb7c b\u1ea3n ghi \u00e2m c\u1ee7a ri\u00eang m\u00ecnh.<\/p>\n<p><code><\/code><\/p>\n<p><code><\/code><\/p>\n<p>N\u1ebfu b\u1ea1n mu\u1ed1n t\u1ea3i l\u00ean b\u1ea3n nh\u1ea1c ho\u1eb7c b\u1ea3n ghi \u00e2m c\u1ee7a ri\u00eang m\u00ecnh, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng t\u1ec7p \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u sau:&nbsp;<strong>.mp3, kh\u00f4ng v\u01b0\u1ee3t qu\u00e1 2 Mb&nbsp;<\/strong>v\u00e0&nbsp;<strong>mono&nbsp;<\/strong>.<\/p>\n<p><code><\/code><\/p>\n<h2 id=\"S\u1ed1_ng\u1eaft_k\u1ebft_n\u1ed1i\">S\u1ed1 ng\u1eaft k\u1ebft n\u1ed1i<\/h2>\n<p><code><\/code><\/p>\n<p><a href=\"https:\/\/academy.younetsi.com\/images\/qanda\/numberssettings7.png\" data-slb-active=\"1\" data-slb-asset=\"2043038760\" data-slb-internal=\"0\" data-slb-group=\"1697\" rel=\"nofollow noopener\" target=\"_blank\"><img decoding=\"async\" title=\"numbersettings7.png\" src=\"https:\/\/academy.younetsi.com\/images\/qanda\/numberssettings7.png\" alt=\"numbersettings7.png\"><\/a><\/p>\n<p><code><\/code><\/p>\n<p>T\u1ea1i \u0111\u00e2y, b\u1ea1n c\u00f3 th\u1ec3 ng\u1eaft k\u1ebft n\u1ed1i s\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u00e3 thu\u00ea b\u1eb1ng c\u00e1ch nh\u1ea5p v\u00e0o n\u00fat t\u01b0\u01a1ng \u1ee9ng.<\/p>\n<p><code><\/code><\/p>\n<p>S\u1ebd kh\u00f4ng ho\u00e0n l\u1ea1i ti\u1ec1n cho th\u1eddi gian thu\u00ea ch\u01b0a s\u1eed d\u1ee5ng c\u1ee7a s\u1ed1 n\u00e0y.<\/p>\n<p><code><\/code><\/p>\n<p>Qu\u1ea3n tr\u1ecb vi\u00ean s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c email th\u00f4ng b\u00e1o r\u1eb1ng s\u1ed1 n\u00e0y s\u1ebd b\u1ecb ng\u1eaft k\u1ebft n\u1ed1i sau 24 gi\u1edd v\u00e0 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i b\u1ecb ng\u1eaft k\u1ebft n\u1ed1i c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i l\u1ea1i&nbsp;<strong>ch\u1ec9 sau 3 th\u00e1ng&nbsp;<\/strong>.<\/p>\n<p>N\u1ebfu b\u1ea1n \u0111\u00e3 ng\u1eaft k\u1ebft n\u1ed1i s\u1ed1 \u0111i\u1ec7n tho\u1ea1i do nh\u1ea7m l\u1eabn, b\u1ea1n c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i l\u1ea1i s\u1ed1 \u0111\u00f3&nbsp;<strong>trong v\u00f2ng 24 gi\u1edd&nbsp;<\/strong>(li\u00ean k\u1ebft s\u1ebd \u0111\u01b0\u1ee3c cung c\u1ea5p trong email).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sau khi k\u1ebft n\u1ed1i c\u00e1c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i v\u1edbi Bitrix24, b\u1ea1n c\u1ea7n \u0111\u1ecbnh c\u1ea5u h\u00ecnh ch\u00fang. \u0110\u1ec3 th\u1ef1c hi\u1ec7n vi\u1ec7c \u0111\u00f3, h\u00e3y nh\u1ea5p v\u00e0o&nbsp;\u0110i\u1ec7n tho\u1ea1i&gt; \u0110\u1ecbnh c\u1ea5u h\u00ecnh s\u1ed1 \u0111i\u1ec7n tho\u1ea1i&nbsp;&amp; ch\u1ecdn m\u1ed9t s\u1ed1 ho\u1eb7c m\u1ed9t PBX. Ngo\u00e0i ra, b\u1ea1n c\u00f3 th\u1ec3 nh\u1ea5p v\u00e0o&nbsp;\u0110\u1ecbnh c\u1ea5u h\u00ecnh&nbsp;\u1edf g\u00f3c tr\u00ean c\u00f9ng b\u00ean ph\u1ea3i v\u00e0 ch\u1ecdn m\u1ed9t s\u1ed1 [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5227],"class_list":["post-8816","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-telephony"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8816"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8816\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8816"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8816"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}