{"id":8858,"date":"2021-06-10T16:47:08","date_gmt":"2021-06-10T09:47:08","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&#038;p=8858"},"modified":"2021-07-07T13:43:05","modified_gmt":"2021-07-07T06:43:05","slug":"telephony-thiet-lap-ket-noi-dien-thoai-telephone-sets-connection","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/telephony-thiet-lap-ket-noi-dien-thoai-telephone-sets-connection\/","title":{"rendered":"[TELEPHONY] Thi\u1ebft l\u1eadp k\u1ebft n\u1ed1i \u0111i\u1ec7n tho\u1ea1i (Telephone sets connection)"},"content":{"rendered":"<h1>Thi\u1ebft l\u1eadp k\u1ebft n\u1ed1i \u0111i\u1ec7n tho\u1ea1i (Telephone sets connection)<\/h1>\n<p>K\u1ebft n\u1ed1i c\u00e1c b\u1ed9 \u0111i\u1ec7n tho\u1ea1i v\u1edbi Bitrix24 c\u1ee7a b\u1ea1n \u0111\u1ec3 g\u1ecdi cho kh\u00e1ch h\u00e0ng v\u00e0 nh\u1eadn cu\u1ed9c g\u1ecdi \u0111\u1ebfn.<\/p>\n<p>S\u1eed d\u1ee5ng c\u00e1c t\u00ecnh hu\u1ed1ng quen thu\u1ed9c: ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i v\u00e0 xem th\u1ebb c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi th\u00f4ng tin c\u01a1 b\u1ea3n tr\u00ean m\u00e1y t\u00ednh.<\/p>\n<h2 id=\"C\u00e1ch_k\u1ebft_n\u1ed1i_b\u1ed9_\u0111i\u1ec7n_tho\u1ea1i\">C\u00e1ch k\u1ebft n\u1ed1i b\u1ed9 \u0111i\u1ec7n tho\u1ea1i<\/h2>\n<p>\u0110\u1ec3 k\u1ebft n\u1ed1i b\u1ed9 \u0111i\u1ec7n tho\u1ea1i, b\u1ea1n c\u1ea7n truy c\u1eadp trang <strong> Ng\u01b0\u1eddi d\u00f9ng \u0111i\u1ec7n tho\u1ea1i <\/strong>, ch\u1ecdn ng\u01b0\u1eddi d\u00f9ng v\u00e0 k\u1ebft n\u1ed1i \u0111i\u1ec7n tho\u1ea1i cho ng\u01b0\u1eddi n\u00e0y. \u0110\u1ecba ch\u1ec9 m\u00e1y ch\u1ee7, \u0111\u0103ng nh\u1eadp v\u00e0 m\u1eadt kh\u1ea9u s\u1ebd \u0111\u01b0\u1ee3c cung c\u1ea5p. Nh\u1eefng d\u1eef li\u1ec7u n\u00e0y ph\u1ea3i \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh trong c\u00e0i \u0111\u1eb7t \u0111i\u1ec7n tho\u1ea1i.<\/p>\n<p><a href=\"\/images\/qanda\/users.png\" data-slb-active=\"1\" data-slb-asset=\"547487545\" data-slb-internal=\"0\" data-slb-group=\"1719\"> <img decoding=\"async\" title=\" users.png\" src=\"\/images\/qanda\/users.png\" alt=\"ng\u01b0\u1eddi d\u00f9ng.png \"> <\/a><\/p>\n<p>Sau khi l\u01b0u c\u00e1c gi\u00e1 tr\u1ecb \u0111\u00e3 nh\u1eadp, thi\u1ebft b\u1ecb c\u1ee7a b\u1ea1n ngay l\u1eadp t\u1ee9c s\u1eb5n s\u00e0ng ho\u1ea1t \u0111\u1ed9ng v\u1edbi Bitrix24.<\/p>\n<p>B\u1ea1n c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i b\u1ea5t k\u1ef3 B\u1ed9 \u0111i\u1ec7n tho\u1ea1i SIP t\u01b0\u01a1ng th\u00edch ho\u1eb7c \u0111i\u1ec7n tho\u1ea1i DECT \u0111\u01b0\u1ee3c \u0111\u1eb7t th\u00e0nh c\u1ed5ng SIP, b\u1ed9 chuy\u1ec3n \u0111\u1ed5i t\u00edn hi\u1ec7u c\u1ee7a \u0111i\u1ec7n tho\u1ea1i th\u00f4ng th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111\u1eb7t sang \u0111\u1ecbnh d\u1ea1ng SIP.<\/p>\n<p>\u0110\u1ec3 k\u1ebft n\u1ed1i b\u1ed9 \u0111i\u1ec7n tho\u1ea1i, b\u1ea1n s\u1ebd c\u1ea7n h\u01b0\u1edbng d\u1eabn. \u0110\u1ecdc ch\u00fang trong c\u00e1c b\u00e0i vi\u1ebft sau:<\/p>\n<ul>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/8753051\/\" rel=\"nofollow noopener\" target=\"_blank\"> Danh s\u00e1ch \u0110i\u1ec7n tho\u1ea1i SIP b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng v\u1edbi Bitrix24 <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/1335556\/\" rel=\"nofollow noopener\" target=\"_blank\"> V\u00ed d\u1ee5 v\u1ec1 c\u00e0i \u0111\u1eb7t cho m\u1ed9t s\u1ed1 ki\u1ec3u \u0111i\u1ec7n tho\u1ea1i <\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.bitrix24.com\/open\/5449209\/\" rel=\"nofollow noopener\" target=\"_blank\"> S\u1ef1 c\u1ed1 k\u1ebft n\u1ed1i Sip \u0110i\u1ec7n tho\u1ea1i <\/a><\/li>\n<\/ul>\n<p>B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i m\u1ed9t \u1ee9ng d\u1ee5ng softphone, nh\u01b0 Zoiper, v\u1edbi m\u00e1y t\u00ednh c\u1ee7a b\u1ea1n c\u0169ng nh\u01b0 \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng c\u1ee7a b\u1ea1n.<\/p>\n<h2 id=\"C\u00e1c_t\u00ecnh_hu\u1ed1ng_ho\u1ea1t_\u0111\u1ed9ng_c\u1ee7a_\u0111i\u1ec7n_tho\u1ea1i\">C\u00e1c t\u00ecnh hu\u1ed1ng ho\u1ea1t \u0111\u1ed9ng c\u1ee7a \u0111i\u1ec7n tho\u1ea1i<\/h2>\n<p>B\u1ed9 Telephone c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng v\u1edbi c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn ho\u1eb7c g\u1ecdi \u0111i, d\u00f9 c\u00f3 ho\u1eb7c kh\u00f4ng c\u00f3 m\u00e1y t\u00ednh.<\/p>\n<h2 id=\"Cu\u1ed9c_g\u1ecdi_\u0111\u1ebfn\">Cu\u1ed9c g\u1ecdi \u0111\u1ebfn<\/h2>\n<p>Cu\u1ed9c g\u1ecdi \u0111\u1ebfn \u0111\u1ebfn c\u1ea3 tr\u00ecnh duy\u1ec7t (\u1ee9ng d\u1ee5ng Bitrix24 tr\u00ean m\u00e1y t\u00ednh \u0111\u1ec3 b\u00e0n) v\u00e0 \u0111i\u1ec7n tho\u1ea1i. B\u1ea1n c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi tr\u00ean m\u1ecdi thi\u1ebft b\u1ecb. B\u1ea3n ghi \u00e2m cu\u1ed9c g\u1ecdi v\u00e0 t\u1ea5t c\u1ea3 c\u00e1c t\u00f9y ch\u1ecdn cu\u1ed9c g\u1ecdi kh\u00e1c s\u1ebd \u0111\u01b0\u1ee3c l\u01b0u, b\u1ea5t k\u1ec3 thi\u1ebft b\u1ecb n\u00e0o \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 tr\u1ea3 l\u1eddi.<\/p>\n<p><a href=\"\/images\/qanda\/incoming call.png\" data-slb-active=\"1\" data-slb-asset=\"1491153721\" data-slb-internal=\"0\" data-slb-group=\"1719\"> <img decoding=\"async\" title=\"incoming call.png\" src=\"\/images\/qanda\/incoming call.png\" alt=\"incoming call.png\"> <\/a><\/p>\n<p>Khi n\u00f3i chuy\u1ec7n qua \u0111i\u1ec7n tho\u1ea1i, t\u1ea5t c\u1ea3 c\u00e1c n\u00fat \u0111i\u1ec1u khi\u1ec3n cu\u1ed9c g\u1ecdi (ch\u1edd, t\u1eaft ti\u1ebfng, chuy\u1ec3n h\u01b0\u1edbng) c\u00f3 s\u1eb5n trong c\u1eeda s\u1ed5 cu\u1ed9c g\u1ecdi.<\/p>\n<h2 id=\"Cu\u1ed9c_g\u1ecdi_\u0111i_cho_kh\u00e1ch_h\u00e0ng_t\u1eeb_Bitrix24_CRM\">Cu\u1ed9c g\u1ecdi \u0111i cho kh\u00e1ch h\u00e0ng t\u1eeb Bitrix24 CRM<\/h2>\n<p>Kh\u00f4ng c\u1ea7n m\u1ea5t th\u1eddi gian b\u1ea5m s\u1ed1 tr\u00ean \u0111i\u1ec7n tho\u1ea1i \u2013 ch\u1ec9 c\u1ea7n nh\u1ea5p v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi trong CRM v\u00e0 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a b\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c cu\u1ed9c g\u1ecdi. Ngay sau khi b\u1ea1n nh\u1ea5c m\u00e1y, cu\u1ed9c g\u1ecdi cho kh\u00e1ch h\u00e0ng s\u1ebd b\u1eaft \u0111\u1ea7u. C\u1eeda s\u1ed5 cu\u1ed9c g\u1ecdi v\u1eabn c\u00f2n tr\u00ean m\u00e0n h\u00ecnh m\u00e1y t\u00ednh c\u1ee7a b\u1ea1n, n\u01a1i b\u1ea1n c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c t\u1ea5t c\u1ea3 th\u00f4ng tin c\u01a1 b\u1ea3n v\u1ec1 \u1ee9ng d\u1ee5ng kh\u00e1ch, c\u0169ng nh\u01b0 truy c\u1eadp th\u1ebb chi ti\u1ebft.<\/p>\n<p><a href=\"\/images\/qanda\/cu\u1ed9c g\u1ecdi \u0111i.png\" data-slb-active=\"1\" data-slb-asset=\"1625371454\" data-slb-internal=\"0\" data-slb-group=\"1719\"> <img decoding=\"async\" title=\" outgoing call.png\" src=\"\/images\/qanda\/outgoing call.png\" alt=\" outgoing call.png \"> <\/a><\/p>\n<p>S\u1ed1 kh\u00e1ch h\u00e0ng c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c quay s\u1ed1 b\u1eb1ng tay tr\u00ean \u0111i\u1ec7n tho\u1ea1i. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, m\u00e0n h\u00ecnh m\u00e1y t\u00ednh c\u0169ng s\u1ebd b\u1eaft \u0111\u1ea7u cu\u1ed9c g\u1ecdi b\u1eb1ng th\u1ebb kh\u00e1ch h\u00e0ng.<\/p>\n<p>Xin l\u01b0u \u00fd r\u1eb1ng n\u1ebfu b\u1ea1n \u0111\u00e3 k\u1ebft n\u1ed1i b\u1ed9 \u0111i\u1ec7n tho\u1ea1i, t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi \u0111i s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n qua b\u1ed9 n\u00e0y. N\u1ebfu b\u1ea1n \u0111ang \u1edf xa n\u01a1i l\u00e0m vi\u1ec7c c\u1ee7a m\u00ecnh, ch\u1eb3ng h\u1ea1n nh\u01b0 \u0111ang \u0111i c\u00f4ng t\u00e1c, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1m th\u1eddi t\u1eaft c\u00e1c cu\u1ed9c g\u1ecdi \u0111i t\u1eeb \u0111i\u1ec7n tho\u1ea1i v\u00e0 ti\u1ebfp t\u1ee5c l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c cu\u1ed9c g\u1ecdi t\u1eeb tr\u00ecnh duy\u1ec7t c\u1ee7a b\u1ea1n ho\u1eb7c \u1ee9ng d\u1ee5ng Bitrix24 tr\u00ean m\u00e1y t\u00ednh \u0111\u1ec3 b\u00e0n. <a href=\"https:\/\/helpdesk.bitrix24.com\/open\/12621404\/\" rel=\"nofollow noopener\" target=\"_blank\"> T\u00ecm hi\u1ec3u th\u00eam <\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thi\u1ebft l\u1eadp k\u1ebft n\u1ed1i \u0111i\u1ec7n tho\u1ea1i (Telephone sets connection) K\u1ebft n\u1ed1i c\u00e1c b\u1ed9 \u0111i\u1ec7n tho\u1ea1i v\u1edbi Bitrix24 c\u1ee7a b\u1ea1n \u0111\u1ec3 g\u1ecdi cho kh\u00e1ch h\u00e0ng v\u00e0 nh\u1eadn cu\u1ed9c g\u1ecdi \u0111\u1ebfn. S\u1eed d\u1ee5ng c\u00e1c t\u00ecnh hu\u1ed1ng quen thu\u1ed9c: ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i v\u00e0 xem th\u1ebb c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi th\u00f4ng [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5227],"class_list":["post-8858","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-telephony"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8858","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8858"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8858\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8858"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8858"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}