{"id":8884,"date":"2021-06-10T17:00:07","date_gmt":"2021-06-10T10:00:07","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&#038;p=8884"},"modified":"2021-07-07T13:33:23","modified_gmt":"2021-07-07T06:33:23","slug":"telephony-cac-tuy-chon-nang-cao-advanced-telephony-options","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/telephony-cac-tuy-chon-nang-cao-advanced-telephony-options\/","title":{"rendered":"[Telephony] C\u00e1c t\u00f9y ch\u1ecdn n\u00e2ng cao (Advanced telephony options)"},"content":{"rendered":"<h1>C\u00e1c t\u00f9y ch\u1ecdn n\u00e2ng cao (Advanced telephony options)<\/h1>\n<p>Bitrix24 Telephony ch\u1ec9 kh\u1ea3 d\u1ee5ng cho c\u00e1c g\u00f3i th\u01b0\u01a1ng m\u1ea1i. T\u00f9y thu\u1ed9c v\u00e0o g\u00f3i \u0111\u0103ng k\u00fd Bitrix24 c\u1ee7a b\u1ea1n , b\u1ea1n s\u1ebd c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o c\u00e1c t\u00ednh n\u0103ng n\u00e2ng cao nh\u1ea5t \u0111\u1ecbnh.<\/p>\n<p>T\u00f9y thu\u1ed9c v\u00e0o g\u00f3i hi\u1ec7n t\u1ea1i c\u1ee7a b\u1ea1n, m\u1ed9t s\u1ed1 h\u1ea1n ch\u1ebf nh\u1ea5t \u0111\u1ecbnh \u00e1p d\u1ee5ng cho \u0111i\u1ec7n tho\u1ea1i. T\u1ea5t c\u1ea3 ch\u00fang \u0111\u1ec1u \u0111\u01b0\u1ee3c \u0111\u00e1nh d\u1ea5u b\u1eb1ng bi\u1ec3u t\u01b0\u1ee3ng \u201ckh\u00f3a\u201d trong t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n:<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/6db\/crmint1.jpg\" alt=\"crmint1.jpg\" title=\"\"><\/p>\n<ul>\n<li><strong> B\u1ea3n ghi \u00e2m cu\u1ed9c g\u1ecdi <\/strong> \u2013 gi\u1edbi h\u1ea1n b\u1ea3n ghi \u00e2m c\u00f3 s\u1eb5n l\u00e0 <strong> 100 <\/strong> cho ng\u01b0\u1eddi \u0111\u0103ng k\u00fd g\u00f3i Project + v\u00e0 <strong> 500 <\/strong> cho ng\u01b0\u1eddi \u0111\u0103ng k\u00fd g\u00f3i Start +. Sau khi \u0111\u1ea1t \u0111\u1ebfn gi\u1edbi h\u1ea1n, b\u1ea1n s\u1ebd kh\u00f4ng th\u1ec3 ghi \u00e2m cu\u1ed9c g\u1ecdi <strong> th\u00e1ng n\u00e0y <\/strong>. Nh\u1eefng gi\u1edbi h\u1ea1n n\u00e0y kh\u00f4ng \u00e1p d\u1ee5ng cho c\u00e1c g\u00f3i c\u00f2n l\u1ea1i c\u1ee7a Bitrix24.<\/li>\n<li><strong> G\u1ecdi \u0111\u1ed3ng th\u1eddi cho t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean hi\u1ec7n c\u00f3 <\/strong> \u2013 cu\u1ed9c g\u1ecdi s\u1ebd \u0111\u01b0\u1ee3c x\u1ebfp v\u00e0o h\u00e0ng \u0111\u1ee3i cho t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean c\u00f3 s\u1eb5n.<\/li>\n<li><strong> \u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 <\/strong> \u2013 cho kh\u00e1ch h\u00e0ng c\u01a1 h\u1ed9i \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 sau khi h\u1ecd k\u1ebft th\u00fac cu\u1ed9c tr\u00f2 chuy\u1ec7n. B\u1ea1n c\u00f3 th\u1ec3 t\u1ea3i l\u00ean t\u1ec7p c\u1ee7a ri\u00eang m\u00ecnh \u1edf \u0111\u1ecbnh d\u1ea1ng t\u1ec7p .mp3.<\/li>\n<li><strong> X\u1eed l\u00fd cu\u1ed9c g\u1ecdi nh\u1ee1 <\/strong> \u2013 ch\u1ecdn b\u01b0\u1edbc ti\u1ebfp theo n\u1ebfu kh\u00f4ng c\u00f3 ng\u01b0\u1eddi d\u00f9ng Bitrix24 n\u00e0o \u0111\u00e3 ch\u1ecdn tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi cu\u1ed9c g\u1ecdi \u2013 chuy\u1ec3n ti\u1ebfp t\u1edbi th\u01b0 tho\u1ea1i, chuy\u1ec3n ti\u1ebfp t\u1edbi \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng, chuy\u1ec3n ti\u1ebfp \u0111\u1ebfn m\u1ed9t s\u1ed1 kh\u00e1c, g\u1eedi cu\u1ed9c g\u1ecdi tr\u1edf l\u1ea1i h\u00e0ng \u0111\u1ee3i, g\u00e1c m\u00e1y.<\/li>\n<li><strong> Cho ph\u00e9p ch\u1eb7n cu\u1ed9c g\u1ecdi trong nh\u00f3m h\u00e0ng \u0111\u1ee3i n\u00e0y <\/strong> \u2013 n\u1ebfu m\u1ed9t nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 ch\u01b0a tr\u1ea3 l\u1eddi cu\u1ed9c g\u1ecdi th\u00ec m\u1ed9t nh\u00e2n vi\u00ean kh\u00e1c t\u1eeb nh\u00f3m h\u00e0ng \u0111\u1ee3i n\u00e0y c\u00f3 th\u1ec3 nh\u1eadn cu\u1ed9c g\u1ecdi v\u00e0 tr\u1ea3 l\u1eddi cu\u1ed9c g\u1ecdi \u0111\u00f3.<\/li>\n<li><strong> Theo d\u00f5i ngu\u1ed3n cu\u1ed9c g\u1ecdi (CRM) <\/strong> \u2013 l\u1ea5y ngu\u1ed3n cu\u1ed9c g\u1ecdi t\u1eeb s\u1ed1 \u0111i\u1ec7n tho\u1ea1i (CRM).<\/li>\n<li><strong> Tr\u00ecnh quay s\u1ed1 t\u1ef1 \u0111\u1ed9ng <\/strong> \u2013 t\u1ef1 \u0111\u1ed9ng quay s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 ch\u1ecdn \u2018 danh s\u00e1ch. Sau khi cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi, tr\u00ecnh quay s\u1ed1 t\u1ef1 \u0111\u1ed9ng s\u1ebd k\u1ebft n\u1ed1i cu\u1ed9c g\u1ecdi v\u1edbi nh\u00e2n vi\u00ean.<\/li>\n<li><strong> <a href=\"http:\/\/helpdesk.bitrix24.com\/open\/5373319\/\" rel=\"nofollow noopener\" target=\"_blank\"> IVR <\/a> \u2013 <\/strong> m\u1ed9t c\u00f4ng ngh\u1ec7 cho ph\u00e9p Bitrix24 Telephony v\u00e0 CRM t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n th\u00f4ng qua nh\u1eadp li\u1ec7u b\u1eb1ng b\u00e0n ph\u00edm s\u1ed1. Trong c\u00e1c g\u00f3i <strong> CRM +, Start + <\/strong> v\u00e0 <strong> Standard <\/strong>, ch\u1ec9 c\u00f3 hai c\u1ea5p \u0111\u1ed9 kh\u1ea3 d\u1ee5ng trong menu ng\u00f4n ng\u1eef.<\/li>\n<li><strong> Quy\u1ec1n truy c\u1eadp \u0111i\u1ec7n tho\u1ea1i t\u00f9y ch\u1ec9nh <\/strong> \u2013 b\u1ea1n c\u00f3 th\u1ec3 ph\u00e2n ph\u1ed1i quy\u1ec1n truy c\u1eadp cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi, s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea v\u00e0 c\u00e0i \u0111\u1eb7t \u0111i\u1ec7n tho\u1ea1i.<\/li>\n<li><strong> Ch\u1ecdn m\u1ed9t s\u1ed1 cho c\u00e1c cu\u1ed9c g\u1ecdi \u0111i <\/strong> \u2013 b\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn m\u1ed9t s\u1ed1 cho cu\u1ed9c g\u1ecdi \u0111i tr\u01b0\u1edbc khi g\u1ecdi cho kh\u00e1ch h\u00e0ng.<img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/b3d\/crmselect1.jpg\" alt=\"crmselect1.jpg\" title=\"\"><\/li>\n<\/ul>\n<p>Trong k\u1ebf ho\u1ea1ch <strong> Project + <\/strong>, b\u1ea1n ch\u1ec9 c\u00f3 th\u1ec3 t\u1ea1o <strong> m\u1ed9t <\/strong> h\u00e0ng \u0111\u1ee3i v\u1edbi <strong> ba <\/strong> t\u00e1c nh\u00e2n. Ngo\u00e0i ra, trong g\u00f3i n\u00e0y, c\u00e1c t\u00f9y ch\u1ecdn sau kh\u00f4ng kh\u1ea3 d\u1ee5ng:<\/p>\n<ol>\n<li>G\u1ecdi \u0111\u1ed3ng th\u1eddi cho t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean hi\u1ec7n c\u00f3<\/li>\n<li>X\u1eed l\u00fd cu\u1ed9c g\u1ecdi nh\u1ee1<\/li>\n<li>Cho ph\u00e9p ch\u1eb7n cu\u1ed9c g\u1ecdi trong nh\u00f3m h\u00e0ng \u0111\u1ee3i n\u00e0y<\/li>\n<li>Theo d\u00f5i ngu\u1ed3n cu\u1ed9c g\u1ecdi (CRM)<\/li>\n<li>Xu\u1ea5t chi ti\u1ebft cu\u1ed9c g\u1ecdi sang Excel<\/li>\n<li>Tr\u00ecnh quay s\u1ed1 t\u1ef1 \u0111\u1ed9ng<\/li>\n<li>\u0110\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a cu\u1ed9c tr\u00f2 chuy\u1ec7n<\/li>\n<li>IVR<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>C\u00e1c t\u00f9y ch\u1ecdn n\u00e2ng cao (Advanced telephony options) Bitrix24 Telephony ch\u1ec9 kh\u1ea3 d\u1ee5ng cho c\u00e1c g\u00f3i th\u01b0\u01a1ng m\u1ea1i. T\u00f9y thu\u1ed9c v\u00e0o g\u00f3i \u0111\u0103ng k\u00fd Bitrix24 c\u1ee7a b\u1ea1n , b\u1ea1n s\u1ebd c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o c\u00e1c t\u00ednh n\u0103ng n\u00e2ng cao nh\u1ea5t \u0111\u1ecbnh. T\u00f9y thu\u1ed9c v\u00e0o g\u00f3i hi\u1ec7n t\u1ea1i c\u1ee7a b\u1ea1n, m\u1ed9t s\u1ed1 h\u1ea1n ch\u1ebf nh\u1ea5t [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5227],"class_list":["post-8884","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-telephony"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8884"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8884\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8884"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8884"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}