{"id":8888,"date":"2021-06-10T17:02:06","date_gmt":"2021-06-10T10:02:06","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&p=8888"},"modified":"2021-07-07T13:33:16","modified_gmt":"2021-07-07T06:33:16","slug":"telephony-tich-hop-dien-thoai-crm","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/telephony-tich-hop-dien-thoai-crm\/","title":{"rendered":"[Telephony] T\u00edch h\u1ee3p \u0111i\u1ec7n tho\u1ea1i & CRM"},"content":{"rendered":"

T\u00edch h\u1ee3p \u0111i\u1ec7n tho\u1ea1i & CRM<\/h1>\n

T\u00edch h\u1ee3p CRM & \u0110i\u1ec7n tho\u1ea1i ho\u1ea1t \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o<\/h3>\n

Khi cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u2013 cho c\u1ea3 cu\u1ed9c g\u1ecdi \u0111\u1ebfn v\u00e0 cu\u1ed9c g\u1ecdi \u0111i \u2013 h\u1ec7 th\u1ed1ng \u0111ang t\u00ecm ki\u1ebfm s\u1ed1 \u0111i\u1ec7n tho\u1ea1i n\u00e0y trong c\u01a1 s\u1edf d\u1eef li\u1ec7u CRM.<\/p>\n

Trong tr\u01b0\u1eddng h\u1ee3p n\u1ebfu b\u1ea1n \u0111\u00e3 ch\u1ec9 \u0111\u1ecbnh s\u1ed1 n\u00e0y trong th\u00f4ng tin chi ti\u1ebft c\u1ee7a kh\u00e1ch h\u00e0ng (tr\u01b0\u1eddng \u201c\u0111i\u1ec7n tho\u1ea1i\u201d), cu\u1ed9c g\u1ecdi s\u1ebd t\u1ef1 \u0111\u1ed9ng li\u00ean k\u1ebft v\u1edbi m\u1ee5c CRM t\u00ecm th\u1ea5y. B\u1ea1n s\u1ebd c\u00f3 th\u1ec3 xem chi ti\u1ebft c\u1ee7a h\u1ed3 s\u01a1 CRM \u0111\u01b0\u1ee3c li\u00ean k\u1ebft trong c\u1eeda s\u1ed5 cu\u1ed9c g\u1ecdi, (t\u00ean li\u00ean h\u1ec7, ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m, c\u00e1c ho\u1ea1t \u0111\u1ed9ng hi\u1ec7n t\u1ea1i) ho\u1eb7c t\u1ea1o  Th\u1ecfa thu\u1eadn ho\u1eb7c <\/em> H\u00f3a \u0111\u01a1n <\/em> \u2013 n\u00f3 s\u1ebd \u0111\u01b0\u1ee3c m\u1edf trong m\u1ed9t c\u1eeda s\u1ed5 tr\u00ecnh duy\u1ec7t ri\u00eang bi\u1ec7t. N\u1ebfu b\u1ea1n mu\u1ed1n th\u00eam m\u1ed9t s\u1ed1 ghi ch\u00fa v\u00e0o cu\u1ed9c g\u1ecdi, h\u00e3y s\u1eed d\u1ee5ng t\u00f9y ch\u1ecdn Nh\u1eadn x\u00e9t <\/em>.<\/p>\n

\"\"\"\" <\/a><\/p>\n

Sau khi cu\u1ed9c g\u1ecdi ho\u00e0n t\u1ea5t, b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 xem chi ti\u1ebft cu\u1ed9c g\u1ecdi trong D\u00f2ng ho\u1ea1t \u0111\u1ed9ng c\u1ee7a h\u1ed3 s\u01a1 CRM <\/em> . Th\u1ef1c t\u1ebf cu\u1ed9c g\u1ecdi c\u0169ng s\u1ebd \u0111\u01b0\u1ee3c ghi l\u1ea1i trong  L\u1ecbch s\u1eed <\/em> c\u1ee7a h\u1ed3 s\u01a1 CRM.<\/p>\n

\u0110\u1ecbnh c\u1ea5u h\u00ecnh t\u00edch h\u1ee3p CRM<\/h3>\n

Nh\u1ea5p v\u00e0o \u0110i\u1ec7n tho\u1ea1i> \u0110\u1ecbnh c\u1ea5u h\u00ecnh s\u1ed1 ><\/strong> ch\u1ecdn m\u1ed9t s\u1ed1\/PBX > nh\u1ea5p v\u00e0o T\u00edch h\u1ee3p CRM <\/strong>:<\/p>\n

\"telcrmintegration1.png\"<\/p>\n

N\u1ebfu kh\u00f4ng t\u00ecm th\u1ea5y s\u1ed1 trong CRM <\/strong> \u2013 b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m cho h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng t\u1ea1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y ho\u1eb7c \u0111\u1ec1 ngh\u1ecb ng\u01b0\u1eddi d\u00f9ng t\u1ea1o h\u1ed3 s\u01a1 CRM m\u1edbi trong c\u1eeda s\u1ed5 cu\u1ed9c g\u1ecdi.<\/p>\n

T\u1ef1 \u0111\u1ed9ng thay \u0111\u1ed5i ng\u01b0\u1eddi d\u00f9ng Bitrix24 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng khi chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi theo c\u00e1ch th\u1ee7 c\u00f4ng <\/strong> \u2013 khi cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c chuy\u1ec3n ti\u1ebfp \u0111\u1ebfn ng\u01b0\u1eddi d\u00f9ng kh\u00e1c \u2013 ng\u01b0\u1eddi d\u00f9ng n\u00e0y t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh l\u00e0m ng\u01b0\u1eddi d\u00f9ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng n\u00e0y.<\/p>\n","protected":false},"excerpt":{"rendered":"

T\u00edch h\u1ee3p \u0111i\u1ec7n tho\u1ea1i & CRM T\u00edch h\u1ee3p CRM & \u0110i\u1ec7n tho\u1ea1i ho\u1ea1t \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o Khi cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u2013 cho c\u1ea3 cu\u1ed9c g\u1ecdi \u0111\u1ebfn v\u00e0 cu\u1ed9c g\u1ecdi \u0111i \u2013 h\u1ec7 th\u1ed1ng \u0111ang t\u00ecm ki\u1ebfm s\u1ed1 \u0111i\u1ec7n tho\u1ea1i n\u00e0y trong c\u01a1 s\u1edf d\u1eef li\u1ec7u CRM. Trong tr\u01b0\u1eddng h\u1ee3p n\u1ebfu b\u1ea1n \u0111\u00e3 […]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5227],"class_list":["post-8888","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-telephony"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8888","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8888"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8888\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8888"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8888"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}