{"id":8892,"date":"2021-06-10T17:04:24","date_gmt":"2021-06-10T10:04:24","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&#038;p=8892"},"modified":"2021-07-07T13:33:09","modified_gmt":"2021-07-07T06:33:09","slug":"telephony-cai-dat-thoi-gian-lam-viec-cho-so-dien-thoai","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/telephony-cai-dat-thoi-gian-lam-viec-cho-so-dien-thoai\/","title":{"rendered":"[Telephony] C\u00e0i \u0111\u1eb7t: Th\u1eddi gian l\u00e0m vi\u1ec7c cho s\u1ed1 \u0111i\u1ec7n tho\u1ea1i"},"content":{"rendered":"<h1>C\u00e0i \u0111\u1eb7t th\u1eddi gian l\u00e0m vi\u1ec7c cho s\u1ed1 \u0111i\u1ec7n tho\u1ea1i<\/h1>\n<p>C\u00f3 th\u1ec3 thay \u0111\u1ed5i c\u00e0i \u0111\u1eb7t th\u1eddi gian c\u1ee7a s\u1ed1 \u0111i\u1ec7n tho\u1ea1i cho s\u1ed1 \u0111\u00e3 thu\u00ea ho\u1eb7c t\u1ed5ng \u0111\u00e0i SIP \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i ( v\u0103n ph\u00f2ng ho\u1eb7c \u0111\u00e1m m\u00e2y ). T\u00f9y ch\u1ecdn n\u00e0y cho ph\u00e9p th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n r\u1eb1ng kh\u00f4ng th\u1ec3 h\u1ed7 tr\u1ee3 c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n ngo\u00e0i khung gi\u1edd l\u00e0m vi\u1ec7c.<\/p>\n<p>B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh gi\u1edd l\u00e0m vi\u1ec7c cho m\u1ed9t s\u1ed1 ho\u1eb7c PBX b\u1eb1ng c\u00e1ch nh\u1ea5p v\u00e0o <strong> \u0110i\u1ec7n tho\u1ea1i&gt; \u0110\u1ecbnh c\u1ea5u h\u00ecnh s\u1ed1&gt; <\/strong> ch\u1ecdn m\u1ed9t s\u1ed1\/PBX.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/a88\/timesettings1.jpg\" alt=\"timesettings1.jpg\" title=\"\"><\/p>\n<p>Sau \u0111\u00f3, nh\u1ea5p v\u00e0o <strong> Gi\u1edd l\u00e0m vi\u1ec7c <\/strong> v\u00e0 b\u1eadt t\u00f9y ch\u1ecdn <strong> Gi\u1edd \u0111i\u1ec7n tho\u1ea1i <\/strong>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/1df\/timesettings2.jpg\" alt=\"timesettings2.jpg\" title=\"\"><\/p>\n<p>T\u1ea1i \u0111\u00e2y b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh:<\/p>\n<ul>\n<li><strong> M\u00fai gi\u1edd <\/strong> \u2013 t\u00f9y ch\u1ecdn n\u00e0y cho ph\u00e9p ch\u1ecdn m\u00fai gi\u1edd cho c\u00e1c th\u00f4ng s\u1ed1 gi\u1edd l\u00e0m vi\u1ec7c ( th\u01b0\u1eddng l\u00e0 c\u00f9ng m\u00fai gi\u1edd nh\u01b0 \u0111\u00e3 \u0111\u1eb7t tr\u00ean m\u00e1y t\u00ednh c\u1ee7a b\u1ea1n).<\/li>\n<li><strong> Gi\u1edd l\u00e0m vi\u1ec7c <\/strong> \u2013 t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi <strong> ngo\u00e0i khung gi\u1edd n\u00e0y <\/strong> s\u1ebd \u0111\u01b0\u1ee3c x\u1eed l\u00fd l\u00e0 \u201ct\u1eaft -c\u00e1c cu\u1ed9c g\u1ecdi trong gi\u1edd \u201d.<\/li>\n<li><strong> Ng\u00e0y ngh\u1ec9 <\/strong> \u2013 t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi v\u00e0o <strong> ng\u00e0y \u0111\u00e3 ch\u1ecdn <\/strong> s\u1ebd \u0111\u01b0\u1ee3c x\u1eed l\u00fd l\u00e0\u201c ngo\u00e0i gi\u1edd cu\u1ed9c g\u1ecdi \u201d.\u0110\u1ec3 x\u00f3a s\u1ed1 ng\u00e0y ngh\u1ec9 (v\u00ed d\u1ee5: c\u00f4ng ty c\u1ee7a b\u1ea1n l\u00e0m vi\u1ec7c b\u1ea3y ng\u00e0y m\u1ed9t tu\u1ea7n, kh\u00f4ng c\u00f3 ng\u00e0y ngh\u1ec9), h\u00e3y \u0111\u1ec3 m\u1ed9t ng\u00e0y \u0111\u01b0\u1ee3c \u0111\u00e1nh d\u1ea5u l\u00e0 ng\u00e0y ngh\u1ec9, sau \u0111\u00f3 gi\u1eef <strong> CMD <\/strong> (MacOS) ho\u1eb7c <strong> CTRL <\/strong> (Windows) v\u00e0 nh\u1ea5p v\u00e0o ng\u00e0y ngh\u1ec9 duy nh\u1ea5t c\u00f2n l\u1ea1i. Thao t\u00e1c n\u00e0y s\u1ebd x\u00f3a t\u1ea5t c\u1ea3 c\u00e1c ng\u00e0y ngh\u1ec9.<\/li>\n<li><strong> Ng\u00e0y ngh\u1ec9 <\/strong> \u2013 t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi v\u00e0o <strong> ng\u00e0y \u0111\u00e3 ch\u1ecdn <\/strong> s\u1ebd \u0111\u01b0\u1ee3c x\u1eed l\u00fd l\u00e0 \u201ct\u1eaft- cu\u1ed9c g\u1ecdi gi\u1edd \u201d.Xin l\u01b0u \u00fd r\u1eb1ng b\u1ea1n c\u1ea7n ch\u1ec9 \u0111\u1ecbnh ng\u00e0y l\u1ec5 ch\u00ednh x\u00e1c nh\u01b0 \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb trong v\u00ed d\u1ee5 \u2013 <em> day.month <\/em>. S\u1eed d\u1ee5ng d\u1ea5u ph\u1ea9y v\u00e0 kh\u00f4ng s\u1eed d\u1ee5ng d\u1ea5u c\u00e1ch \u0111\u1ec3 ph\u00e2n c\u00e1ch.<\/li>\n<\/ul>\n<ul>\n<li><strong> X\u1eed l\u00fd cu\u1ed9c g\u1ecdi ngo\u00e0i gi\u1edd <\/strong> \u2013 ch\u1ecdn c\u00e1ch x\u1eed l\u00fd cu\u1ed9c g\u1ecdi ngo\u00e0i gi\u1edd. C\u00f3 ba t\u00f9y ch\u1ecdn kh\u1ea3 d\u1ee5ng:<a href=\"\/images\/qanda\/timesettings3.jpg\" data-slb-active=\"1\" data-slb-asset=\"1601262316\" data-slb-internal=\"0\" data-slb-group=\"1761\"> <img decoding=\"async\" title=\"timesettings3.jpg\" src=\"\/images\/qanda\/timesettings3.jpg\" alt=\"timesettings3.jpg\"> <\/a>\n<ol>\n<li><strong> B\u1eadt th\u01b0 tho\u1ea1i <\/strong> \u2013 b\u1ea3n ghi \u00e2m cu\u1ed9c g\u1ecdi nh\u1ee1 s\u1ebd ph\u00e1t theo m\u1eb7c \u0111\u1ecbnh, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea3i l\u00ean \u00e2m nh\u1ea1c ho\u1eb7c b\u1ea3n ghi \u00e2m c\u1ee7a ri\u00eang b\u1ea1n (b\u1ea1n c\u00f3 th\u1ec3 t\u1ea3i l\u00ean t\u1ec7p .mp3 kh\u00f4ng l\u1edbn h\u01a1n 2Mb).N\u1ebfu ng\u01b0\u1eddi g\u1ecdi \u0111\u1ec3 l\u1ea1i tin nh\u1eafn th\u01b0 tho\u1ea1i sau khi k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi nh\u1ee1, b\u1ea3n ghi \u00e2m v\u00e0 \u201cghi \u00e2m cu\u1ed9c g\u1ecdi\u201d t\u00f9y ch\u1ecdn \u0111\u01b0\u1ee3c b\u1eadt, ghi \u00e2m cu\u1ed9c g\u1ecdi s\u1ebd kh\u1ea3 d\u1ee5ng trong ph\u1ea7n <strong> Chi ti\u1ebft cu\u1ed9c g\u1ecdi <\/strong>, trong th\u01b0 m\u1ee5c <strong> \u0110i\u1ec7n tho\u1ea1i \u2013 Cu\u1ed9c g\u1ecdi \u0111\u00e3 ghi <\/strong> tr\u00ean <strong> \u1ed4 \u0111\u0129a c\u00f4ng ty <\/strong> ho\u1eb7c trong th\u1ebb c\u1ee7a ph\u1ea7n t\u1eed CRM.<\/li>\n<li><strong> Chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi \u0111\u1ebfn s\u1ed1 \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh <\/strong> \u2013 cu\u1ed9c g\u1ecdi ngo\u00e0i gi\u1edd s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n ti\u1ebfp \u0111\u1ebfn s\u1ed1 b\u1ea1n \u0111\u00e3 \u0111\u1eb7t trong bi\u1ec3u m\u1eabu ( s\u1ed1 ph\u1ea3i \u1edf \u0111\u1ecbnh d\u1ea1ng qu\u1ed1c t\u1ebf).H\u00e3y nh\u1edb r\u1eb1ng c\u00e1c cu\u1ed9c g\u1ecdi chuy\u1ec3n ti\u1ebfp \u0111\u01b0\u1ee3c coi l\u00e0 cu\u1ed9c g\u1ecdi \u0111i cu\u1ed9c g\u1ecdi. Khi cu\u1ed9c g\u1ecdi \u0111\u01b0\u1ee3c chuy\u1ec3n ti\u1ebfp, b\u1ea1n s\u1ebd b\u1ecb t\u00ednh ph\u00ed theo gi\u00e1 c\u01b0\u1edbc cu\u1ed9c g\u1ecdi \u0111i.<\/li>\n<li><strong> K\u1ebft th\u00fac cu\u1ed9c g\u1ecdi <\/strong> \u2013 c\u00e1c cu\u1ed9c g\u1ecdi ngo\u00e0i gi\u1edd s\u1ebd b\u1ecb t\u1eeb ch\u1ed1i. (\u0111\u1ed1i v\u1edbi c\u00e1c cu\u1ed9c g\u1ecdi t\u1ed5ng \u0111\u00e0i mi\u1ec5n ph\u00ed, khi t\u00f9y ch\u1ecdn n\u00e0y \u0111\u01b0\u1ee3c b\u1eadt, c\u00e1c cu\u1ed9c g\u1ecdi s\u1ebd b\u1ecb t\u1eeb ch\u1ed1i v\u00e0 b\u1ea1n s\u1ebd kh\u00f4ng b\u1ecb t\u00ednh ph\u00ed).<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p><strong> Tin nh\u1eafn \u0111\u00e3 ghi ngo\u00e0i gi\u1edd <\/strong> \u2013 b\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn giai \u0111i\u1ec7u ho\u1eb7c b\u1ea3n ghi \u00e2m s\u1ebd \u0111\u01b0\u1ee3c ph\u00e1t khi b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c cu\u1ed9c g\u1ecdi ngo\u00e0i gi\u1edd. Ngo\u00e0i ra, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea3i l\u00ean giai \u0111i\u1ec7u ho\u1eb7c b\u1ea3n ghi \u00e2m c\u1ee7a ri\u00eang m\u00ecnh.<\/p>\n<p>Quan tr\u1ecdng!<\/p>\n<p>N\u1ebfu cu\u1ed9c g\u1ecdi b\u1ecb nh\u1ee1 do c\u00e0i \u0111\u1eb7t gi\u1edd l\u00e0m vi\u1ec7c, c\u00f3 m\u1ed9t s\u1ed1 c\u00e1ch x\u1eed l\u00fd cu\u1ed9c g\u1ecdi b\u1edfi Bitrix24 CRM:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><strong> N\u1ebfu t\u00ecm ki\u1ebfm ID s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a ng\u01b0\u1eddi g\u1ecdi kh\u00f4ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong Bitrix24 CRM <\/strong> (t\u00f9y ch\u1ecdn c\u00e0i \u0111\u1eb7t t\u00ecm ki\u1ebfm kh\u00f4ng \u0111\u01b0\u1ee3c b\u1eadt), trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, ng\u01b0\u1eddi d\u00f9ng t\u1eeb h\u00e0ng \u0111\u1ee3i chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o cu\u1ed9c g\u1ecdi nh\u1ee1.<\/li>\n<li><strong> S\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u0103ng k\u00fd Bitrix24 CRM <\/strong> v\u00e0:\n<ul>\n<li><strong> s\u1ed1 \u0111\u01b0\u1ee3c t\u00ecm th\u1ea5y trong c\u01a1 s\u1edf d\u1eef li\u1ec7u CRM <\/strong>, trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, l\u1ec7nh g\u1ecdi s\u1ebd \u0111\u01b0\u1ee3c \u0111\u00ednh k\u00e8m v\u1edbi b\u1ea3n ghi CRM v\u00e0 h\u1ecd ch\u1ecbu tr\u00e1ch nhi\u1ec7m s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o cu\u1ed9c g\u1ecdi.<\/li>\n<li><strong> kh\u00f4ng t\u00ecm th\u1ea5y s\u1ed1 n\u00e0y trong c\u01a1 s\u1edf d\u1eef li\u1ec7u CRM v\u00e0 t\u00f9y ch\u1ecdn \u201ct\u1ef1 \u0111\u1ed9ng t\u1ea1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi\u201d \u0111\u01b0\u1ee3c b\u1eadt <\/strong>, so v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi s\u1ebd \u0111\u01b0\u1ee3c t\u1ea1o v\u1edbi ho\u1ea1t \u0111\u1ed9ng cu\u1ed9c g\u1ecdi v\u00e0 th\u00f4ng b\u00e1o s\u1ebd \u0111\u01b0\u1ee3c g\u1eedi \u0111\u1ebfn ng\u01b0\u1eddi d\u00f9ng t\u1eeb h\u00e0ng \u0111\u1ee3i.<\/li>\n<li><strong> kh\u00f4ng t\u00ecm th\u1ea5y s\u1ed1 \u0111i\u1ec7n tho\u1ea1i trong c\u01a1 s\u1edf d\u1eef li\u1ec7u CRM, t\u00f9y ch\u1ecdn \u201c\u0111\u1ec1 ngh\u1ecb t\u1ea1o b\u1ea3n ghi m\u1edbi trong c\u1eeda s\u1ed5 cu\u1ed9c g\u1ecdi\u201d \u0111\u01b0\u1ee3c b\u1eadt <\/strong> ngo\u00e0i th\u00f4ng b\u00e1o v\u1ec1 cu\u1ed9c g\u1ecdi nh\u1ee1 s\u1ebd \u0111\u01b0\u1ee3c g\u1eedi \u0111\u1ebfn ng\u01b0\u1eddi d\u00f9ng t\u1eeb h\u00e0ng \u0111\u1ee3i, nh\u01b0ng ghi \u00e2m cu\u1ed9c g\u1ecdi s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c t\u1ea1o.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>C\u00e0i \u0111\u1eb7t th\u1eddi gian l\u00e0m vi\u1ec7c cho s\u1ed1 \u0111i\u1ec7n tho\u1ea1i C\u00f3 th\u1ec3 thay \u0111\u1ed5i c\u00e0i \u0111\u1eb7t th\u1eddi gian c\u1ee7a s\u1ed1 \u0111i\u1ec7n tho\u1ea1i cho s\u1ed1 \u0111\u00e3 thu\u00ea ho\u1eb7c t\u1ed5ng \u0111\u00e0i SIP \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i ( v\u0103n ph\u00f2ng ho\u1eb7c \u0111\u00e1m m\u00e2y ). T\u00f9y ch\u1ecdn n\u00e0y cho ph\u00e9p th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n r\u1eb1ng kh\u00f4ng th\u1ec3 [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5227],"class_list":["post-8892","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-telephony"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8892","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8892"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8892\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8892"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8892"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}