{"id":8896,"date":"2021-06-10T17:06:32","date_gmt":"2021-06-10T10:06:32","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&p=8896"},"modified":"2021-07-07T13:32:56","modified_gmt":"2021-07-07T06:32:56","slug":"telephony-cuoc-goi-den-so-may-nhanh-cua-nhan-vien-calls-to-extension-numbers","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/telephony-cuoc-goi-den-so-may-nhanh-cua-nhan-vien-calls-to-extension-numbers\/","title":{"rendered":"[Telephony] Cu\u1ed9c g\u1ecdi \u0111\u1ebfn s\u1ed1 m\u00e1y nh\u00e1nh c\u1ee7a nh\u00e2n vi\u00ean (Calls to extension numbers)"},"content":{"rendered":"

Cu\u1ed9c g\u1ecdi \u0111\u1ebfn s\u1ed1 m\u00e1y nh\u00e1nh c\u1ee7a nh\u00e2n vi\u00ean<\/h1>\n

B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh s\u1ed1 m\u00e1y l\u1ebb cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh. Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 g\u1ecdi cho m\u1ed9t nh\u00e2n vi\u00ean c\u1ee5 th\u1ec3 b\u1eb1ng c\u00e1ch quay s\u1ed1 m\u00e1y l\u1ebb c\u1ee7a nh\u00e2n vi\u00ean \u0111\u00f3. Trong bi\u1ec3u m\u1eabu ph\u1ea7n t\u1eed CRM, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 \u0111i\u1ec1n v\u00e0o tr\u01b0\u1eddng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f9ng v\u1edbi s\u1ed1 m\u00e1y nh\u00e1nh v\u00e0 g\u1ecdi tr\u1ef1c ti\u1ebfp cho kh\u00e1ch h\u00e0ng.<\/p>\n

S\u1ed1 m\u00e1y nh\u00e1nh c\u1ee7a nh\u00e2n vi\u00ean<\/h2>\n

B\u1ea1n c\u00f3 th\u1ec3 ch\u1ec9 \u0111\u1ecbnh s\u1ed1 m\u00e1y nh\u00e1nh c\u1ee7a nh\u00e2n vi\u00ean. s\u1ed1 m\u00e1y nh\u00e1nh trong h\u1ed3 s\u01a1 c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n

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B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 \u0111i t\u1edbi ph\u1ea7n \u0110i\u1ec7n tho\u1ea1i ><\/strong> \u0110\u1ecbnh c\u1ea5u h\u00ecnh \u0111i\u1ec7n tho\u1ea1i> Ng\u01b0\u1eddi d\u00f9ng \u0111i\u1ec7n tho\u1ea1i ><\/strong> ch\u1ecdn ng\u01b0\u1eddi d\u00f9ng > nh\u1ea5p v\u00e0o n\u00fat hamburger ><\/strong> \u0110\u1ecbnh c\u1ea5u h\u00ecnh ><\/strong> ch\u1ec9 \u0111\u1ecbnh s\u1ed1 m\u00e1y
l\u1ebb .<\/p>\n

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S\u1ed1 m\u00e1y nh\u00e1nh kh\u00f4ng \u0111\u01b0\u1ee3c ch\u1ee9a nhi\u1ec1u h\u01a1n b\u1ed1n ch\u1eef s\u1ed1 (XXXX) <\/strong>.<\/p>\n

\u0110\u1eebng qu\u00ean b\u1eadt t\u00f9y ch\u1ecdn X\u1eed l\u00fd s\u1ed1 m\u00e1y l\u1ebb <\/strong> trong ph\u1ea7n \u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi \u0111\u1ebfn <\/strong> c\u1ee7a c\u00e0i \u0111\u1eb7t s\u1ed1.<\/p>\n

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Sau khi nghe nh\u1ea1c ch\u00e0o m\u1eebng , kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 quay s\u1ed1 m\u00e1y l\u1ebb m\u00e0 h\u1ecd bi\u1ebft.<\/p>\n

\u0110\u1ec3 g\u1ecdi cho m\u1ed9t nh\u00e2n vi\u00ean c\u1ee5 th\u1ec3, kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea7n quay s\u1ed1 \u0111i\u1ec7n tho\u1ea1i > quay s\u1ed1 ; <\/code> ho\u1eb7c # <\/code> (t\u00f9y thu\u1ed9c v\u00e0o lo\u1ea1i \u0111i\u1ec7n tho\u1ea1i m\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n s\u1eed d\u1ee5ng) > s\u1ed1 m\u00e1y l\u1ebb c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n

Ch\u00fang t\u00f4i kh\u00f4ng \u0111\u1ea3m b\u1ea3o cu\u1ed9c g\u1ecdi tr\u1ef1c ti\u1ebfp kh\u00f4ng c\u00f3 l\u1ed7i \u0111\u1ebfn nh\u00e2n vi\u00ean c\u1ee7a Bitrix24 n\u1ebfu s\u1ed1 m\u00e1y nh\u00e1nh \u0111\u01b0\u1ee3c ph\u00e2n t\u00e1ch kh\u1ecfi s\u1ed1 ch\u00ednh b\u1eb1ng k\u00fd hi\u1ec7u , <\/code> (d\u1ea5u ph\u1ea9y).<\/p>\n

S\u1ed1 m\u00e1y nh\u00e1nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n

B\u1ea1n c\u00f3 th\u1ec3 l\u01b0u s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o bi\u1ec3u m\u1eabu ph\u1ea7n t\u1eed CRM c\u00f9ng v\u1edbi s\u1ed1 m\u00e1y nh\u00e1nh. \u0110\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3, h\u00e3y nh\u1eadp k\u00fd hi\u1ec7u ; <\/code> (d\u1ea5u ch\u1ea5m ph\u1ea9y) sau s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng > ch\u1ec9 \u0111\u1ecbnh s\u1ed1 m\u00e1y nh\u00e1nh .<\/p>\n

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Cu\u1ed9c g\u1ecdi \u0111i \u0111\u1ebfn m\u1ed9t s\u1ed1 nh\u01b0 v\u1eady c\u0169ng \u0111\u01b0\u1ee3c Bitrix24 Telephony h\u1ed7 tr\u1ee3.<\/p>\n

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<\/p>\n","protected":false},"excerpt":{"rendered":"

Cu\u1ed9c g\u1ecdi \u0111\u1ebfn s\u1ed1 m\u00e1y nh\u00e1nh c\u1ee7a nh\u00e2n vi\u00ean B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh s\u1ed1 m\u00e1y l\u1ebb cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh. Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 g\u1ecdi cho m\u1ed9t nh\u00e2n vi\u00ean c\u1ee5 th\u1ec3 b\u1eb1ng c\u00e1ch quay s\u1ed1 m\u00e1y l\u1ebb c\u1ee7a nh\u00e2n vi\u00ean \u0111\u00f3. Trong bi\u1ec3u m\u1eabu ph\u1ea7n t\u1eed CRM, b\u1ea1n c\u0169ng […]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5227],"class_list":["post-8896","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-telephony"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8896","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8896"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8896\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8896"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8896"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8896"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}