{"id":8900,"date":"2021-06-10T17:08:37","date_gmt":"2021-06-10T10:08:37","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&#038;p=8900"},"modified":"2021-07-07T13:13:58","modified_gmt":"2021-07-07T06:13:58","slug":"telephony-so-may-noi-bo-rieng-cho-cho-nhan-vien-extension-numbers-for-employees","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/telephony-so-may-noi-bo-rieng-cho-cho-nhan-vien-extension-numbers-for-employees\/","title":{"rendered":"[Telephony] S\u1ed1 m\u00e1y n\u1ed9i b\u1ed9 ri\u00eang cho cho nh\u00e2n vi\u00ean (Extension numbers for employees)"},"content":{"rendered":"<p>\u0110\u1ecbnh c\u1ea5u h\u00ecnh s\u1ed1 m\u00e1y l\u1ebb cho c\u00e1c nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n. Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 g\u1ecdi cho m\u1ed9t nh\u00e2n vi\u00ean c\u1ee5 th\u1ec3 b\u1eb1ng c\u00e1ch quay s\u1ed1 m\u00e1y l\u1ebb c\u1ee7a nh\u00e2n vi\u00ean \u0111\u00f3. Ngo\u00e0i ra, n\u00f3 cho ph\u00e9p chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi t\u1eeb nh\u00e2n vi\u00ean n\u00e0y sang nh\u00e2n vi\u00ean kh\u00e1c.<\/p>\n<div><iframe loading=\"lazy\" title=\"Telephony - Configure extension numbers | Bitrix24 Telephony\" src=\"https:\/\/www.youtube.com\/embed\/pXmg-3HCdcc?feature=oembed&amp;rel=0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/div>\n<h3 id=\"C\u00e1ch_\u0111\u1ecbnh_c\u1ea5u_h\u00ecnh_s\u1ed1_m\u00e1y_nh\u00e1nh\">C\u00e1ch \u0111\u1ecbnh c\u1ea5u h\u00ecnh s\u1ed1 m\u00e1y nh\u00e1nh<\/h3>\n<h2 id=\"Trong_Bitrix24:\">Trong Bitrix24:<\/h2>\n<ol>\n<li>Nh\u1ea5p v\u00e0o <strong>Te<\/strong><b>lephony &gt; Connection &gt; Configure telephony &gt; Telephony users &gt;<\/b> ch\u1ecdn nh\u00e2n vi\u00ean &gt; nh\u1ea5p v\u00e0o n\u00fat menu h\u00e0nh \u0111\u1ed9ng&gt;<strong> \u0110\u1ecbnh c\u1ea5u h\u00ecnh<\/strong> v\u00e0 ch\u1ec9 \u0111\u1ecbnh s\u1ed1 m\u00e1y nh\u00e1nh:<\/li>\n<li>\n<div><a class=\"ge-modal-img m-image\" href=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/f33\/extension1.png\" rel=\"nofollow noopener\" target=\"_blank\"><img decoding=\"async\" title=\"extension1.png\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/f33\/extension1.png\" alt=\"extension1.png\" width=\"614\" height=\"335\" \/><i class=\"i-hover\"><\/i><\/a>\n<p>\u00a0<\/p>\n<div>\u00a0<\/div>\n<p>B\u1ea1n c\u1ea7n c\u00f3 \u0111\u1ee7 quy\u1ec1n truy c\u1eadp \u0111\u1ec3 \u0111\u1ecbnh c\u1ea5u h\u00ecnh s\u1ed1 m\u00e1y nh\u00e1nh. Theo m\u1eb7c \u0111\u1ecbnh, qu\u1ea3n tr\u1ecb vi\u00ean c\u00f3 c\u00e1c quy\u1ec1n truy c\u1eadp n\u00e0y.<\/p>\n<\/div>\n<\/li>\n<li>Ho\u1eb7c b\u1ea1n c\u00f3 th\u1ec3 ch\u1ec9 \u0111\u1ecbnh s\u1ed1 m\u00e1y nh\u00e1nh c\u1ee7a nh\u00e2n vi\u00ean b\u1eb1ng c\u00e1ch ch\u1ec9nh s\u1eeda h\u1ed3 s\u01a1 c\u1ee7a ng\u01b0\u1eddi d\u00f9ng:\n<div><a class=\"ge-modal-img m-image\" href=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/c38\/ext.jpg\" rel=\"nofollow noopener\" target=\"_blank\"><img decoding=\"async\" title=\"ext.jpg\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/c38\/ext.jpg\" alt=\"ext.jpg\" width=\"614\" height=\"291\" \/><i class=\"i-hover\"><\/i><\/a><\/div>\n<\/li>\n<\/ol>\n<h2 id=\"\u0110i\u1ec7n_tho\u1ea1i_SIP:\">\u0110i\u1ec7n tho\u1ea1i SIP:<\/h2>\n<p>N\u1ebfu nh\u00e2n vi\u00ean s\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i SIP, b\u1ea1n c\u1ea7n ch\u1ecdn \u0110\u00e3 k\u1ebft n\u1ed1i trong ph\u1ea7n \u0110i\u1ec7n tho\u1ea1i SIP khi \u0111\u1ecbnh c\u1ea5u h\u00ecnh s\u1ed1 m\u00e1y nh\u00e1nh trong Bitrix24. Ngo\u00e0i ra, h\u00e3y s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c cung c\u1ea5p trong ph\u1ea7n n\u00e0y \u0111\u1ec3 c\u1ea5u h\u00ecnh \u0111i\u1ec7n tho\u1ea1i. M\u1eadt kh\u1ea9u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ch\u1ec9nh s\u1eeda.<\/p>\n<div><a class=\"ge-modal-img m-image\" href=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/00d\/extension3.png\" rel=\"nofollow noopener\" target=\"_blank\"><img decoding=\"async\" title=\"extension3.png\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/00d\/extension3.png\" alt=\"extension3.png\" width=\"614\" height=\"335\" \/><i class=\"i-hover\"><\/i><\/a><\/div>\n<p>Khi nh\u00e2n vi\u00ean b\u1ecb sa th\u1ea3i, \u0111i\u1ec7n tho\u1ea1i SIP s\u1ebd b\u1ecb ng\u1eaft k\u1ebft n\u1ed1i v\u1edbi ng\u01b0\u1eddi d\u00f9ng n\u00e0y v\u00e0 s\u1ed1 m\u00e1y nh\u00e1nh \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh s\u1ebd kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng (b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng s\u1ed1 m\u00e1y nh\u00e1nh n\u00e0y cho ng\u01b0\u1eddi d\u00f9ng kia). C\u00e1c cu\u1ed9c g\u1ecdi s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c chuy\u1ec3n ti\u1ebfp \u0111\u1ebfn s\u1ed1 n\u00e0y.<\/p>\n<p>S\u1ed1 m\u00e1y l\u1ebb kh\u00f4ng \u0111\u01b0\u1ee3c ch\u1ee9a nhi\u1ec1u h\u01a1n b\u1ed1n ch\u1eef s\u1ed1.<br \/>Cu\u1ed9c g\u1ecdi b\u00ean ngo\u00e0i \u0111\u1ebfn ti\u1ec7n \u00edch n\u1ed9i b\u1ed9<\/p>\n<p>B\u1ea1n c\u1ea7n \u0111\u1ecbnh c\u1ea5u h\u00ecnh Gi\u1eef nh\u1ea1c: L\u1eddi ch\u00e0o \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c s\u1ed1 m\u00e1y nh\u00e1nh m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c.<\/p>\n<p>N\u1ebfu IVR \u0111\u01b0\u1ee3c b\u1eadt, m\u1ed9t ti\u1ec7n \u00edch m\u1edf r\u1ed9ng s\u1ebd \u0111\u01b0\u1ee3c x\u1eed l\u00fd tr\u01b0\u1edbc khi x\u1eed l\u00fd c\u00e1c n\u00fat t\u00e1c v\u1ee5 c\u1ee7a menu tho\u1ea1i.<\/p>\n<p>Cu\u1ed9c g\u1ecdi \u0111\u1ebfn tr\u1ef1c ti\u1ebfp v\u1edbi s\u1ed1 m\u00e1y l\u1ebb t\u1edbi nh\u00e2n vi\u00ean kh\u00f4ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 trong Bitrix24. B\u1ea1n ch\u1ec9 c\u00f3 th\u1ec3 nh\u1eadp s\u1ed1 m\u00e1y l\u1ebb sau giai \u0111i\u1ec7u l\u1eddi ch\u00e0o ho\u1eb7c trong menu IVR.<\/p>\n<p>\u0110\u1ec3 g\u1ecdi cho m\u1ed9t nh\u00e2n vi\u00ean c\u1ee5 th\u1ec3, kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea7n quay s\u1ed1 \u0111i\u1ec7n tho\u1ea1i&gt; quay s\u1ed1; ho\u1eb7c #&gt; ph\u1ea7n m\u1edf r\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n<p>B\u1ea1n c\u00f3 th\u1ec3 l\u01b0u s\u1ed1 \u0111i\u1ec7n tho\u1ea1i li\u00ean h\u1ec7 c\u1ee7a kh\u00e1ch h\u00e0ng trong th\u1ebb CRM v\u1edbi m\u1ed9t s\u1ed1 m\u00e1y l\u1ebb. Ph\u1ea7n m\u1edf r\u1ed9ng \u0111\u01b0\u1ee3c ph\u00e2n t\u00e1ch b\u1eb1ng; ho\u1eb7c l\u00e0 #. Bitrix24 h\u1ed7 tr\u1ee3 m\u1ed9t cu\u1ed9c g\u1ecdi t\u1eeb CRM t\u1edbi m\u1ed9t s\u1ed1 m\u00e1y l\u1ebb.<\/p>\n<p>Cu\u1ed9c g\u1ecdi n\u1ed9i b\u1ed9 v\u00e0 chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi<\/p>\n<p>C\u00f3 2 c\u00e1ch m\u00e0 nh\u00e2n vi\u00ean Bitrix24 c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 g\u1ecdi cho nhau b\u1eb1ng c\u00e1c c\u00f4ng c\u1ee5 Bitrix24:<\/p>\n<ul>\n<li>Th\u00f4ng qua Bitrix24 Messenger Web, M\u00e1y t\u00ednh \u0111\u1ec3 b\u00e0n v\u00e0 \u1ee8ng d\u1ee5ng di \u0111\u1ed9ng s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 WebRTC.<\/li>\n<li>B\u1eb1ng c\u00e1ch quay s\u1ed1 m\u00e1y nh\u00e1nh.<\/li>\n<\/ul>\n<div><a class=\"ge-modal-img m-image\" href=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/338\/extension4.png\" rel=\"nofollow noopener\" target=\"_blank\"><img decoding=\"async\" title=\"extension4.png\" src=\"https:\/\/helpdesk.bitrix24.com\/upload\/medialibrary\/338\/extension4.png\" alt=\"extension4.png\" width=\"614\" height=\"329\" \/><i class=\"i-hover\"><\/i><\/a><\/div>\n<p>Clients will be able to call to the specific employee, or the call can be forwarded to this employee if the user has an extension number specified and the\u00a0<b>Extension number processing<\/b>\u00a0option is enabled for this number in the\u00a0<b>Inbound call routing<\/b>\u00a0section.<\/p>\n<p>Kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 th\u1ec3 g\u1ecdi \u0111\u1ebfn nh\u00e2n vi\u00ean c\u1ee5 th\u1ec3 ho\u1eb7c cu\u1ed9c g\u1ecdi c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chuy\u1ec3n ti\u1ebfp \u0111\u1ebfn nh\u00e2n vi\u00ean n\u00e0y n\u1ebfu ng\u01b0\u1eddi d\u00f9ng \u0111\u00e3 ch\u1ec9 \u0111\u1ecbnh s\u1ed1 m\u00e1y l\u1ebb v\u00e0 t\u00f9y ch\u1ecdn x\u1eed l\u00fd s\u1ed1 m\u00e1y nh\u00e1nh (<b>Extension number processing)<\/b> \u0111\u01b0\u1ee3c b\u1eadt cho s\u1ed1 n\u00e0y trong ph\u1ea7n \u0110\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi \u0111\u1ebfn (<b>Inbound call routing)<\/b>.<\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0110\u1ecbnh c\u1ea5u h\u00ecnh s\u1ed1 m\u00e1y l\u1ebb cho c\u00e1c nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n. Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 g\u1ecdi cho m\u1ed9t nh\u00e2n vi\u00ean c\u1ee5 th\u1ec3 b\u1eb1ng c\u00e1ch quay s\u1ed1 m\u00e1y l\u1ebb c\u1ee7a nh\u00e2n vi\u00ean \u0111\u00f3. Ngo\u00e0i ra, n\u00f3 cho ph\u00e9p chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi t\u1eeb nh\u00e2n vi\u00ean n\u00e0y sang nh\u00e2n vi\u00ean kh\u00e1c. C\u00e1ch \u0111\u1ecbnh [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5190,5227],"class_list":["post-8900","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-bitrix24-chuyen-doi-so-toan-dien-cho-doanh-nghiep","ht_kb_category-telephony"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8900"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8900\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8900"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8900"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}