{"id":8917,"date":"2021-06-10T17:44:51","date_gmt":"2021-06-10T10:44:51","guid":{"rendered":"https:\/\/tino.vn\/?post_type=ht_kb&p=8917"},"modified":"2021-07-06T17:05:20","modified_gmt":"2021-07-06T10:05:20","slug":"workflows-nhung-sai-lam-dien-hinh-trong-qua-trinh-tao-quy-trinh-kinh-doanh","status":"publish","type":"ht_kb","link":"https:\/\/tino.vn\/blog\/docs\/workflows-nhung-sai-lam-dien-hinh-trong-qua-trinh-tao-quy-trinh-kinh-doanh\/","title":{"rendered":"[Workflows] Nh\u1eefng sai l\u1ea7m ph\u1ed5 bi\u1ebfn trong qu\u00e1 tr\u00ecnh t\u1ea1o quy tr\u00ecnh kinh doanh"},"content":{"rendered":"

Quy tr\u00ecnh kinh doanh c\u1ee7a Bitrix24 gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh c\u1ee7a c\u00f4ng ty. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd c\u1ed1 g\u1eafng li\u1ec7t k\u00ea m\u1ed9t s\u1ed1 l\u1ed7i \u0111i\u1ec3n h\u00ecnh m\u00e0 ng\u01b0\u1eddi m\u1edbi th\u01b0\u1eddng m\u1eafc ph\u1ea3i trong Bitrix24 khi th\u00eam quy tr\u00ecnh nghi\u1ec7p v\u1ee5 m\u1edbi, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn qu\u00e1 t\u1ea3i h\u1ec7 th\u1ed1ng nghi\u00eam tr\u1ecdng. M\u1ed7i m\u00e1y ch\u1ee7 \u201cv\u1eadt l\u00fd\u201d c\u1ee7a Bitrix24 c\u00f3 m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng nh\u1ea5t \u0111\u1ecbnh c\u00e1c c\u1ed5ng ho\u1ea1t \u0111\u1ed9ng \u0111ang ch\u1ea1y \u0111\u1ed3ng th\u1eddi. Khi m\u1ed9t trong c\u00e1c c\u1ed5ng n\u00e0y b\u1eaft \u0111\u1ea7u b\u1ecb qu\u00e1 t\u1ea3i, c\u00e1c c\u1ed5ng c\u1ee7a m\u00e1y ch\u1ee7 kh\u00e1c c\u0169ng b\u1ecb \u1ea3nh h\u01b0\u1edfng.<\/p>\n

\u0110\u1ec3 tr\u00e1nh t\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i m\u00e1y ch\u1ee7 nh\u01b0 v\u1eady, ch\u00fang t\u00f4i c\u00f3 ngh\u0129a v\u1ee5 th\u1ef1c hi\u1ec7n h\u1ea1n ch\u1ebf sau \u0111\u1ed1i v\u1edbi vi\u1ec7c ch\u1ea1y c\u00e1c quy tr\u00ecnh nghi\u1ec7p v\u1ee5 \u2013 kh\u00f4ng qu\u00e1 2 quy tr\u00ecnh \u0111ang ch\u1ea1y m\u1ed7i b\u1ea3n ghi CRM. \u0110i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n c\u00f3 th\u1ec3 c\u00f3 m\u1ed9t s\u1ed1 quy tr\u00ecnh kinh doanh \u0111ang ch\u1ea1y nh\u01b0ng kh\u00f4ng \u0111\u01b0\u1ee3c c\u00f3 nhi\u1ec1u h\u01a1n 2 quy tr\u00ecnh cho m\u1ed7i b\u1ea3n ghi CRM c\u1ee5 th\u1ec3.<\/p>\n

Quan tr\u1ecdng: ch\u00fang t\u00f4i khuy\u00ean b\u1ea1n n\u00ean ki\u1ec3m tra c\u00e1c quy tr\u00ecnh \u0111ang ch\u1ea1y c\u1ee7a m\u00ecnh do h\u1ea1n ch\u1ebf \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean. Xin l\u01b0u \u00fd r\u1eb1ng ch\u00fang t\u00f4i c\u00f3 th\u1ec3 h\u1ee7y k\u00edch ho\u1ea1t c\u1ed5ng Bitrix24 c\u1ee7a b\u1ea1n trong tr\u01b0\u1eddng h\u1ee3p qu\u00e1 t\u1ea3i m\u00e1y ch\u1ee7 do c\u00e1c quy tr\u00ecnh nghi\u1ec7p v\u1ee5 \u0111ang ch\u1ea1y tr\u00ean phi\u00ean b\u1ea3n c\u1ee7a b\u1ea1n.<\/p>\n

Vui l\u00f2ng t\u00ecm ra nh\u1eefng sai l\u1ea7m \u0111i\u1ec3n h\u00ecnh nh\u1ea5t trong qu\u00e1 tr\u00ecnh t\u1ea1o quy tr\u00ecnh kinh doanh m\u1edbi d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n

1. Khi c\u00e1c s\u1eeda \u0111\u1ed5i trong c\u00e1c th\u00f4ng s\u1ed1 c\u1ee7a b\u1ea3n ghi CRM c\u1ee5 th\u1ec3 b\u1ecb bu\u1ed9c b\u1edfi m\u1ed9t s\u1ed1 kh\u1ed1i h\u00e0nh \u0111\u1ed9ng <\/strong> trong quy tr\u00ecnh kinh doanh c\u1ee7a b\u1ea1n \u2013 c\u00e1c s\u1eeda \u0111\u1ed5i c\u1ee7a b\u1ea3n ghi CRM ph\u1ea3i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong c\u00e1c khung c\u1ee7a m\u1ed9t h\u00e0nh \u0111\u1ed9ng, v\u00ec \u0111i\u1ec1u n\u00e0y s\u1ebd gi\u1ea3m s\u1ed1 l\u01b0\u1ee3ng truy v\u1ea5n c\u01a1 s\u1edf d\u1eef li\u1ec7u do m\u1ed9t quy tr\u00ecnh kinh doanh \u0111ang ch\u1ea1y g\u00e2y ra .<\/p>\n

M\u1eabu A: c\u00e1c s\u1eeda \u0111\u1ed5i kh\u00f4ng ch\u00ednh x\u00e1c trong b\u1ea3n ghi CRM b\u1ecb bu\u1ed9c b\u1edfi 2 kh\u1ed1i h\u00e0nh \u0111\u1ed9ng trong quy tr\u00ecnh kinh doanh. <\/em><\/p>\n

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M\u1eabu B: S\u1eeda \u0111\u1ed5i b\u1ea3n ghi CRM ch\u00ednh x\u00e1c do m\u1ed9t kh\u1ed1i h\u00e0nh \u0111\u1ed9ng trong quy tr\u00ecnh kinh doanh bu\u1ed9c ph\u1ea3i th\u1ef1c hi\u1ec7n. <\/em><\/p>\n

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2. V\u00f2ng l\u1eb7p quy tr\u00ecnh v\u00f4 t\u1eadn <\/strong> \u2013 \u0111i\u1ec1u r\u1ea5t quan tr\u1ecdng l\u00e0 ph\u1ea3i ki\u1ec3m tra v\u00f2ng l\u1eb7p quy tr\u00ecnh c\u00f3 th\u1ec3 x\u1ea3y ra, \u0111\u1eb7c bi\u1ec7t n\u1ebfu qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng t\u1ea1m d\u1eebng \u2013 trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, quy tr\u00ecnh s\u1ebd kh\u00f4ng b\u1ecb l\u1ed7i trong khi th\u1ef1c hi\u1ec7n v\u00e0 b\u1ea1n c\u00f3 th\u1ec3 b\u1ecf s\u00f3t l\u1ed7i. Nh\u01b0ng trong tr\u01b0\u1eddng h\u1ee3p b\u1ea1n kh\u1edfi ch\u1ea1y m\u1eabu quy tr\u00ecnh nghi\u1ec7p v\u1ee5 t\u1ea1o b\u1ea3n ghi CRM c\u00f3 l\u1ed7i trong \u0111i\u1ec1u ki\u1ec7n tho\u00e1t t\u1ea1o v\u00f2ng l\u1eb7p, \u0111i\u1ec1u n\u00e0y s\u1ebd d\u1eabn \u0111\u1ebfn t\u00edch l\u0169y c\u00e1c ph\u1ea7n t\u1eed quy tr\u00ecnh \u0111\u01b0\u1ee3c kh\u1edfi ch\u1ea1y cho m\u1ed9t s\u1ed1 b\u1ea3n ghi CRM.<\/p>\n

T\u00ecnh hu\u1ed1ng nguy hi\u1ec3m h\u01a1n n\u1eefa l\u00e0 khi quy tr\u00ecnh n\u00e0y kh\u1edfi ch\u1ea1y cho c\u00e1c s\u1eeda \u0111\u1ed5i c\u1ee7a b\u1ea3n ghi CRM khi l\u1ed7i li\u00ean h\u1ec7 trong \u0111i\u1ec1u ki\u1ec7n tho\u00e1t x\u00e2y d\u1ef1ng v\u00f2ng l\u1eb7p. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 t\u00edch l\u0169y m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng l\u1edbn c\u00e1c quy tr\u00ecnh \u0111ang ch\u1ea1y trong th\u1eddi gian ng\u1eafn ngay c\u1ea3 khi d\u1ef1a tr\u00ean m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng nh\u1ecf c\u00e1c b\u1ea3n ghi CRM. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i th\u00eam \u0111i\u1ec1u ki\u1ec7n \u0111\u1eb7c bi\u1ec7t \u0111\u1ec3 tho\u00e1t kh\u1ecfi v\u00f2ng l\u1eb7p quy tr\u00ecnh, \u0111i\u1ec1u n\u00e0y s\u1ebd \u0111\u1ea3m b\u1ea3o r\u1eb1ng quy tr\u00ecnh k\u1ebft th\u00fac khi \u0111i\u1ec1u ki\u1ec7n ch\u00ednh kh\u00f4ng gi\u00fap \u0111\u01b0\u1ee3c g\u00ec trong & nbsp; th\u1eddi gian c\u1ea7n thi\u1ebft (chu k\u1ef3).<\/p>\n

\u0110\u1ed1i v\u1edbi v\u00ed d\u1ee5: khi c\u1ea5u tr\u00fac v\u00f2ng l\u1eb7p c\u1ee7a quy tr\u00ecnh ch\u1ee9a m\u1ed9t \u0111i\u1ec1u ki\u1ec7n \u0111\u1eb7c bi\u1ec7t (v\u00ed d\u1ee5: th\u1eddi gian x\u1eed l\u00fd kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng d\u01b0\u1edbi 1000 gi\u1edd) \u2013 quy tr\u00ecnh s\u1ebd k\u1ebft th\u00fac ngay c\u1ea3 khi tr\u1ea1ng th\u00e1i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ch\u01b0a thay \u0111\u1ed5i. N\u00f3 gi\u00fap tr\u00e1nh v\u00f2ng l\u1eb7p quy tr\u00ecnh v\u00f4 t\u1eadn (v\u00ed d\u1ee5: khi ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m c\u1ee7a tr\u01b0\u1edfng nh\u00f3m \u0111\u00e3 b\u1ecb sa th\u1ea3i v\u00e0 kh\u00f4ng c\u00f3 ai ch\u0103m s\u00f3c h\u1ed3 s\u01a1 CRM c\u1ee5 th\u1ec3 n\u00e0y).<\/p>\n

M\u1eabu C \u2013 quy tr\u00ecnh kinh doanh v\u1edbi \u0111i\u1ec1u ki\u1ec7n b\u1ed5 sung cho k\u1ebft th\u00fac th\u1ef1c thi v\u00f2ng l\u1eb7p. <\/em><\/p>\n

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3. Khi b\u1ea1n s\u1eed d\u1ee5ng c\u1ea5u tr\u00fac v\u00f2ng l\u1eb7p ki\u1ec3m tra tr\u1ea1ng th\u00e1i v\u1edbi th\u1ef1c thi t\u1ea1m d\u1eebng <\/strong> \u2013 \u0111\u00e2y l\u00e0 l\u1ed7i ph\u1ed5 bi\u1ebfn, khi thay v\u00ec \u0111\u1ee3i giai \u0111o\u1ea1n th\u1ecfa thu\u1eadn \u2013 c\u1ea5u tr\u00fac v\u00f2ng l\u1eb7p v\u1edbi th\u1ef1c thi t\u1ea1m d\u1eebng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y khi quy tr\u00ecnh nh\u01b0 v\u1eady \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ea1o b\u1ea3n ghi CRM, n\u00f3 s\u1ebd d\u1eabn \u0111\u1ebfn vi\u1ec7c t\u00edch l\u0169y c\u00e1c ph\u1ea7n t\u1eed quy tr\u00ecnh \u0111\u01b0\u1ee3c kh\u1edfi ch\u1ea1y cho m\u1ed9t s\u1ed1 b\u1ea3n ghi CRM. Khi quay v\u00f2ng t\u1eeb t\u1ea1m d\u1eebng tr\u1edf l\u1ea1i, qu\u00e1 tr\u00ecnh n\u00e0y s\u1ebd t\u1ea1o ra t\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i m\u00e1y ch\u1ee7 v\u00e0 c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn s\u1ef1 c\u1ed1 c\u1ed5ng th\u00f4ng tin c\u1ee7a b\u1ea1n.<\/p>\n

M\u1eabu D \u2013 c\u00e1ch s\u1eed d\u1ee5ng sai c\u1ea5u tr\u00fac v\u00f2ng l\u1eb7p v\u1edbi t\u1ea1m d\u1eebng khi ch\u1edd tr\u1ea1ng th\u00e1i c\u1ee7a b\u1ea3n ghi CRM. > <\/em><\/p>\n

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M\u1eabu E \u2013 c\u00e1ch s\u1eed d\u1ee5ng ch\u00ednh x\u00e1c c\u1ee7a h\u00e0nh \u0111\u1ed9ng ch\u1edd tr\u1ea1ng th\u00e1i giao d\u1ecbch \u2013 trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, quy tr\u00ecnh s\u1ebd ch\u1ec9 \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t khi tr\u1ea1ng th\u00e1i giao d\u1ecbch \u0111\u01b0\u1ee3c thay \u0111\u1ed5i, c\u00f3 ngh\u0129a l\u00e0 n\u00f3 s\u1ebd kh\u00f4ng c\u1ea7n t\u1ea3i h\u1ec7 th\u1ed1ng. <\/em><\/p>\n

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4. Quy tr\u00ecnh kinh doanh s\u1eeda \u0111\u1ed5i h\u1ed3 s\u01a1 CRM v\u1edbi vi\u1ec7c t\u1ea1m d\u1eebng th\u1ef1c thi, h\u00e0nh \u0111\u1ed9ng v\u00e0 nhi\u1ec7m v\u1ee5 <\/strong> \u2013 khi quy tr\u00ecnh kinh doanh bao g\u1ed3m m\u1ed9t s\u1ed1 h\u00e0nh \u0111\u1ed9ng, ch\u1edd d\u1eef li\u1ec7u ho\u1eb7c t\u1ea1m d\u1eebng th\u1ef1c thi \u2013 n\u00f3 c\u00f3 th\u1ec3 ph\u00e1 v\u1ee1 t\u01b0 t\u01b0\u1edfng v\u00e0 t\u00ednh to\u00e0n v\u1eb9n c\u1ee7a quy tr\u00ecnh kinh doanh, ngh\u0129a l\u00e0 trong khi quy tr\u00ecnh s\u1ebd ch\u1edd \u0111\u1ed1i v\u1edbi d\u1eef li\u1ec7u c\u1ee5 th\u1ec3 \u2013 \u0111i\u1ec1u ki\u1ec7n ban \u0111\u1ea7u c\u1ee7a b\u1ea3n ghi CRM c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thay \u0111\u1ed5i (b\u1ea3n ghi CRM c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eeda \u0111\u1ed5i theo c\u00e1ch th\u1ee7 c\u00f4ng). \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao quy tr\u00ecnh s\u1eeda \u0111\u1ed5i h\u1ed3 s\u01a1 CRM ph\u1ea3i \u0111\u01b0\u1ee3c kh\u1edfi ch\u1ea1y m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ee3i d\u1eef li\u1ec7u & amp; t\u1ea1m d\u1eebng v\u00e0 k\u1ebft th\u00fac trong th\u1eddi gian.<\/p>\n

N\u1ebfu qu\u00e1 tr\u00ecnh kh\u1edfi ch\u1ea1y \u0111\u1ec3 s\u1eeda \u0111\u1ed5i b\u1ea3n ghi CRM ch\u1ee9a h\u00e0nh \u0111\u1ed9ng ch\u1edd d\u1eef li\u1ec7u ho\u1eb7c t\u1ea1m d\u1eebng \u2013 ch\u00fang t\u00f4i c\u00f3 th\u1ec3 coi n\u00f3 l\u00e0 ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng ch\u00ednh x\u00e1c.<\/p>\n

5 . C\u1ea5u tr\u00fac th\u1ef1c thi song song <\/strong> \u2013 khi c\u1ea5u tr\u00fac n\u00e0y \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng, quy tr\u00ecnh s\u1ebd \u0111i qua d\u00f2ng quy tr\u00ecnh theo sau l\u1ec7nh \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ef1c thi tr\u01b0\u1edbc. N\u1ebfu kh\u00f4ng c\u00f3 l\u1ec7nh n\u00e0o \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00ec qu\u00e1 tr\u00ecnh s\u1ebd v\u1eabn b\u1ecb treo d\u1edf dang. \u0110\u1ec3 tr\u00e1nh \u0111i\u1ec1u n\u00e0y, h\u00e3y lu\u00f4n th\u00eam d\u00f2ng ti\u1ebfn tr\u00ecnh v\u1edbi l\u1ec7nh t\u1ea1m d\u1eebng th\u1ef1c thi. Qu\u00e1 tr\u00ecnh s\u1ebd ti\u1ebfp t\u1ee5c th\u1ef1c hi\u1ec7n sau m\u1ed9t kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh ngay c\u1ea3 khi kh\u00f4ng c\u00f3 l\u1ec7nh ch\u00ednh n\u00e0o \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n.<\/p>\n","protected":false},"excerpt":{"rendered":"

Quy tr\u00ecnh kinh doanh c\u1ee7a Bitrix24 gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh c\u1ee7a c\u00f4ng ty. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd c\u1ed1 g\u1eafng li\u1ec7t k\u00ea m\u1ed9t s\u1ed1 l\u1ed7i \u0111i\u1ec3n h\u00ecnh m\u00e0 ng\u01b0\u1eddi m\u1edbi th\u01b0\u1eddng m\u1eafc ph\u1ea3i trong Bitrix24 khi th\u00eam quy tr\u00ecnh nghi\u1ec7p v\u1ee5 m\u1edbi, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn qu\u00e1 t\u1ea3i […]<\/p>\n","protected":false},"author":11,"featured_media":16424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"tags":[],"ht_kb_category":[5229],"class_list":["post-8917","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-workflows"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=8917"}],"version-history":[{"count":0,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb\/8917\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/16424"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=8917"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=8917"},{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/ht_kb_category?post=8917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}