{"id":110197,"date":"2021-08-15T21:03:14","date_gmt":"2021-08-15T14:03:14","guid":{"rendered":"https:\/\/tino.org\/?p=3262"},"modified":"2025-06-11T15:52:28","modified_gmt":"2025-06-11T08:52:28","slug":"quy-trinh-kiem-soat-chat-luong-la-gi","status":"publish","type":"post","link":"https:\/\/tino.vn\/blog\/quy-trinh-kiem-soat-chat-luong-la-gi\/","title":{"rendered":"6 b\u01b0\u1edbc tri\u1ec3n khai quy tr\u00ecnh ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m hi\u1ec7u qu\u1ea3"},"content":{"rendered":"\n

S\u1ed1 l\u01b0\u1ee3ng ti\u00eau th\u1ee5 s\u1ea3n ph\u1ea9m t\u1ec9 l\u1ec7 thu\u1eadn v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m \u0111\u00f3. V\u1eady l\u00e0m sao \u0111\u1ec3 s\u1ea3n ph\u1ea9m \u0111\u1ea1t chu\u1ea9n \u0111\u1ea7u ra tr\u01b0\u1edbc khi ch\u00fang \u0111\u01b0\u1ee3c ph\u00e2n ph\u1ed1i \u0111\u1ebfn tay ng\u01b0\u1eddi d\u00f9ng? Vi\u1ec7c n\u00e0y s\u1ebd t\u00f9y thu\u1ed9c v\u00e0o quy tr\u00ecnh ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p b\u1ea1n.<\/strong>\n<\/p>\n\n\n\n

<\/a>Quy tr\u00ecnh ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m l\u00e0 g\u00ec?<\/strong><\/h2>\n\n\n\n

<\/a>Kh\u00e1i ni\u1ec7m quy tr\u00ecnh ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m<\/strong><\/h3>\n\n\n\n

Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m (Quality control<\/strong> vi\u1ebft t\u1eaft l\u00e0 QC<\/strong>) l\u00e0 y\u1ebfu t\u1ed1 c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t doanh nghi\u1ec7p<\/a>. Quy tr\u00ecnh ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea3m b\u1ea3o s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c duy tr\u00ec ho\u1eb7c c\u1ea3i thi\u1ec7n t\u1ed1t h\u01a1n. Trong \u0111\u00f3, qu\u1ea3n l\u00fd v\u00e0 nh\u00e2n vi\u00ean c\u00f3 tr\u00e1ch nhi\u1ec7m ki\u1ec3m so\u00e1t qu\u00e1 tr\u00ecnh t\u1ea1o ra s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5. <\/p>\n\n\n\n

\"quy-trinh-kiem-soat-chat-luong-san-pham\"<\/figure><\/div>\n\n\n\n

\n Nh\u1eefng y\u1ebfu t\u1ed1 c\u1ea7n gi\u00e1m s\u00e1t v\u00e0 ki\u1ec3m so\u00e1t bao g\u1ed3m: nguy\u00ean v\u1eadt li\u1ec7u, thi\u1ebft b\u1ecb\/m\u00e1y m\u00f3c, con ng\u01b0\u1eddi, ph\u01b0\u01a1ng ph\u00e1p, th\u00f4ng tin, m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c,… \u0110\u1eb7c bi\u1ec7t, nguy\u00ean v\u1eadt li\u1ec7u ch\u00ednh l\u00e0 y\u1ebfu t\u1ed1 \u0111\u1ea7u v\u00e0o. Ch\u00fang c\u00f3 s\u1ef1 t\u00e1c \u0111\u1ed9ng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m. Nguy\u00ean v\u1eadt li\u1ec7u t\u1ed1t m\u1edbi \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng cao.\n<\/p>\n\n\n\n

\n Quy tr\u00ecnh ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m s\u1ebd hi\u1ec7u qu\u1ea3 khi k\u1ebf ho\u1ea1ch ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp r\u00f5 r\u00e0ng. Nh\u1eefng bi\u1ec7n ph\u00e1p ki\u1ec3m so\u00e1t gi\u00fap ti\u00eau chu\u1ea9n h\u00f3a qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t. Khi th\u1ef1c hi\u1ec7n ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng theo m\u1ed9t quy tr\u00ecnh c\u1ee5 th\u1ec3, doanh nghi\u1ec7p s\u1ebd ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c th\u1eddi gian, n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c c\u0169ng \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n.\n<\/p>\n\n\n\n

<\/a>L\u1ee3i \u00edch c\u1ee7a quy tr\u00ecnh ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m<\/strong><\/h3>\n\n\n\n

\n Quy tr\u00ecnh n\u00e0y \u0111\u1ea3m b\u1ea3o nh\u1eefng s\u1ea3n ph\u1ea9m b\u1ea1n cung c\u1ea5p ra th\u1ecb tr\u01b0\u1eddng l\u00e0 t\u1ed1t nh\u1ea5t. Ng\u01b0\u1eddi ti\u00eau d\u00f9ng th\u00f4ng minh lu\u00f4n \u0111\u1eb7t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m l\u00ean h\u00e0ng \u0111\u1ea7u. V\u00ec v\u1eady, n\u1ebfu vi\u1ec7c ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m hi\u1ec7u qu\u1ea3, doanh nghi\u1ec7p b\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng tin c\u1eady v\u00e0 ch\u1ecdn l\u1ef1a. L\u00fac n\u00e0y, gi\u00e1 c\u1ea3 s\u1ebd kh\u00f4ng c\u00f2n l\u00e0 tr\u1edf ng\u1ea1i l\u1edbn \u0111\u1ed1i v\u1edbi c\u00e1c m\u1eb7t h\u00e0ng c\u1ee7a b\u1ea1n.\n<\/p>\n\n\n\n

\"quy-trinh-kiem-soat-chat-luong-san-pham\"<\/figure><\/div>\n\n\n\n

\n B\u00ean c\u1ea1nh \u0111\u00f3, khi l\u00e0m vi\u1ec7c theo quy tr\u00ecnh, \u00fd th\u1ee9c tr\u00e1ch nhi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean s\u1ebd \u0111\u01b0\u1ee3c th\u00fac \u0111\u1ea9y m\u1ea1nh m\u1ebd. QC c\u00f3 kh\u1ea3 n\u0103ng truy\u1ec1n c\u1ea3m h\u1ee9ng cho nh\u00e2n vi\u00ean \u0111\u1ec3 h\u1ecd t\u1ea1o ra s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng cao. Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y ch\u00ednh l\u00e0 nh\u00e2n t\u1ed1 gi\u00fap b\u1ea1n chinh ph\u1ee5c ng\u01b0\u1eddi ti\u00eau d\u00f9ng hi\u1ec7u qu\u1ea3. Ngo\u00e0i ra, b\u1ea1n s\u1ebd ti\u1ebft ki\u1ec7m chi ph\u00ed cho vi\u1ec7c ki\u1ec3m tra v\u00e0 s\u1eed d\u1ee5ng ngu\u1ed3n l\u1ef1c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.\n<\/p>\n\n\n\n

<\/a>6 b\u01b0\u1edbc tri\u1ec3n khai quy tr\u00ecnh ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m<\/strong><\/h2>\n\n\n\n

<\/a>B\u01b0\u1edbc 1: Tri\u1ec3n khai ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m<\/strong><\/h3>\n\n\n\n

\n Doanh nghi\u1ec7p c\u00f3 th\u1ec3 tu\u00e2n theo m\u1ed9t s\u1ed1 ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng do c\u00e1c c\u01a1 quan, t\u1ed5 ch\u1ee9c b\u00ean ngo\u00e0i quy \u0111\u1ecbnh nh\u01b0: thanh tra an to\u00e0n th\u1ef1c ph\u1ea9m, hi\u1ec7p h\u1ed9i ng\u00e0nh, c\u01a1 quan qu\u1ea3n l\u00fd ch\u00ednh ph\u1ee7,… Tuy nhi\u00ean, m\u1ed9t s\u1ed1 l\u0129nh v\u1ef1c s\u1ebd kh\u00f4ng c\u00f3 c\u00e1c ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng nh\u1ea5t \u0111\u1ecbnh. Th\u1ebf n\u00ean, b\u1ea1n c\u1ea7n x\u00e2y d\u1ef1ng nh\u1eefng ti\u00eau chu\u1ea9n ri\u00eang cho m\u00ecnh.\n<\/p>\n\n\n\n

\n Ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng s\u1ebd ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ed7i b\u1ed9 ph\u1eadn trong doanh nghi\u1ec7p b\u1ea1n. D\u00f9 v\u1eady, ch\u00fang v\u1eabn c\u00f3 m\u1ed9t \u0111i\u1ec3m chung l\u00e0: ph\u1ea3i \u0111\u01b0\u1ee3c \u0111o l\u01b0\u1eddng m\u1ed9t c\u00e1ch kh\u00e1ch quan.\n<\/p>\n\n\n\n

<\/a>B\u01b0\u1edbc 2: X\u00e1c \u0111\u1ecbnh ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng tr\u1ecdng t\u00e2m<\/strong><\/h3>\n\n\n\n

\n Ch\u1eafc h\u1eb3n ai c\u0169ng mu\u1ed1n \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng trong m\u1ecdi kh\u00eda c\u1ea1nh s\u1ea3n xu\u1ea5t s\u1ea3n ph\u1ea9m. Nh\u01b0ng tr\u00ean th\u1ef1c t\u1ebf, ch\u1eb3ng m\u1ea5y ai th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3 m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng.\n<\/p>\n\n\n\n

\"quy-trinh-kiem-soat-chat-luong-san-pham\"<\/figure><\/div>\n\n\n\n

Tr\u01b0\u1edbc ti\u00ean, b\u1ea1n c\u1ea7n t\u1eadp trung v\u00e0o c\u00e1c ti\u00eau chu\u1ea9n quan tr\u1ecdng nh\u1ea5t. \u0110\u00e2y l\u00e0 nh\u1eefng ti\u00eau chu\u1ea9n \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn l\u1ee3i nhu\u1eadn v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng <\/a>c\u1ee7a b\u1ea1n. Vi\u1ec7c ch\u1ecdn ti\u00eau chu\u1ea9n tr\u1ecdng t\u00e2m gi\u00fap b\u1ea1n \u0111\u1ea1t k\u1ebft qu\u1ea3 nhanh ch\u00f3ng. \u0110\u1ed3ng th\u1eddi, nh\u00f3m l\u00e0m vi\u1ec7c c\u1ee7a b\u1ea1n c\u0169ng kh\u00f4ng b\u1ecb qu\u00e1 t\u1ea3i b\u1edfi c\u00e1c ti\u00eau chu\u1ea9n \u00edt quan tr\u1ecdng h\u01a1n. <\/p>\n\n\n\n

<\/a>B\u01b0\u1edbc 3: Thi\u1ebft l\u1eadp quy tr\u00ecnh ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m<\/strong><\/h3>\n\n\n\n

\n B\u01b0\u1edbc ti\u1ebfp theo b\u1ea1n c\u1ea7n l\u00e0m l\u00e0 l\u00ean k\u1ebf ho\u1ea1ch x\u00e2y d\u1ef1ng m\u1ed9t quy tr\u00ecnh ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng hi\u1ec7u qu\u1ea3. Theo W.Edwards Deming – nh\u00e0 s\u00e1ng l\u1eadp ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng hi\u1ec7n \u0111\u1ea1i, quy tr\u00ecnh \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf t\u1ed1t s\u1ebd mang l\u1ea1i c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng cao. \n<\/p>\n\n\n\n

\n Khi b\u1ea1n t\u1ea1o ra m\u1ed9t quy tr\u00ecnh mang t\u00ednh nh\u1ea5t qu\u00e1n, s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n t\u1ed1t h\u01a1n. B\u1ea1n c\u00f3 th\u1ec3 d\u1ef1a tr\u00ean ti\u00eau chu\u1ea9n tr\u1ecdng t\u00e2m \u0111\u1ec3 thi\u1ebft k\u1ebf m\u1ed9t quy tr\u00ecnh ph\u00f9 h\u1ee3p nh\u1ea5t.\n<\/p>\n\n\n\n

<\/a>B\u01b0\u1edbc 4: \u0110\u00e1nh gi\u00e1 l\u1ea1i k\u1ebft qu\u1ea3<\/strong><\/h3>\n\n\n\n

\n B\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 quy tr\u00ecnh c\u1ee7a m\u00ecnh d\u1ef1a tr\u00ean: ph\u1ea7n m\u1ec1m kinh doanh, \u1ee9ng d\u1ee5ng t\u00e0i ch\u00ednh v\u00e0 k\u1ebf to\u00e1n ho\u1eb7c c\u00e1c c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng. Nh\u1eefng th\u00f4ng tin thu th\u1eadp \u0111\u01b0\u1ee3c s\u1ebd gi\u00fap b\u1ea1n \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c vi\u1ec7c ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a m\u00ecnh. T\u1ed1t nh\u1ea5t, b\u1ea1n n\u00ean th\u1ef1c thi c\u00f4ng \u0111o\u1ea1n n\u00e0y nhi\u1ec1u l\u1ea7n \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng nh\u1eadn \u0111\u1ecbnh tr\u1ef1c quan v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.\n<\/p>\n\n\n\n

<\/a>B\u01b0\u1edbc 5: Ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i<\/strong><\/h3>\n\n\n\n

\n Sau khi n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u00ecnh h\u00ecnh n\u1ed9i b\u1ed9 \u1edf b\u01b0\u1edbc tr\u00ean, b\u1ea1n c\u1ea7n \u201cti\u1ebfp thu\u201d th\u00eam ngu\u1ed3n \u00fd ki\u1ebfn b\u00ean ngo\u00e0i. \u0110\u1ec3 c\u00f3 b\u1ee9c tranh \u0111\u1ea7y \u0111\u1ee7 h\u01a1n v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, b\u1ea1n c\u00f3 th\u1ec3 kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng, t\u1ea1o b\u1ea3ng \u0111\u00e1nh gi\u00e1 v\u00e0 x\u1ebfp h\u1ea1ng tr\u1ef1c tuy\u1ebfn, x\u00e9t \u0111i\u1ec3m s\u1ed1 ng\u01b0\u1eddi qu\u1ea3ng c\u00e1o r\u00f2ng (NPS<\/strong> – Net Promoter Score<\/strong>),…\n<\/p>\n\n\n\n

\"quy-trinh-kiem-soat-chat-luong-san-pham\"<\/figure><\/div>\n\n\n\n

\n B\u00ean c\u1ea1nh \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 nh\u1eadn ph\u1ea3n h\u1ed3i t\u1eeb c\u00e1c nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh. H\u00e3y \u0111\u1eb7t ra m\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi nh\u01b0:\n<\/p>\n\n\n\n

\n