{"id":110396,"date":"2021-09-02T20:35:45","date_gmt":"2021-09-02T13:35:45","guid":{"rendered":"https:\/\/tino.org\/?p=3747"},"modified":"2025-06-11T15:52:28","modified_gmt":"2025-06-11T08:52:28","slug":"cham-soc-khach-hang-la-gi","status":"publish","type":"post","link":"https:\/\/tino.vn\/blog\/cham-soc-khach-hang-la-gi\/","title":{"rendered":"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? T\u1ea7m quan tr\u1ecdng c\u1ee7a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p"},"content":{"rendered":"\n<p><strong>\u0110\u1ed1i v\u1edbi m\u1ecdi doanh nghi\u1ec7p, kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 \u201cngu\u1ed3n s\u1ed1ng\u201d m\u00e0 c\u00f2n l\u00e0 y\u1ebfu t\u1ed1 gi\u00fap doanh nghi\u1ec7p c\u1ea1nh tranh v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 n\u1eb7ng k\u00fd tr\u00ean th\u1ecb tr\u01b0\u1eddng. V\u00ec v\u1eady, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 nhi\u1ec7m v\u1ee5 t\u1ea5t y\u1ebfu \u0111\u1ec3 duy tr\u00ec s\u1ef1 t\u1ed3n t\u1ea1i c\u1ee7a doanh nghi\u1ec7p.<\/strong><\/p>\n\n\n\n<h2 id=\"Gi\u1edbi_thi\u1ec7u_v\u1ec1_ch\u0103m_s\u00f3c_kh\u00e1ch_h\u00e0ng\"><a id=\"post-3747-_ejle1sd886ns\"><\/a><strong>Gi\u1edbi thi\u1ec7u v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n\n\n\n<h3 id=\"Ch\u0103m_s\u00f3c_kh\u00e1ch_h\u00e0ng_l\u00e0_g\u00ec?\"><a id=\"post-3747-_mf2sixwhpl9w\"><\/a><strong>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/strong><\/h3>\n\n\n\n<p>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t d\u1ecbch v\u1ee5 kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ed1i v\u1edbi m\u1ecdi doanh nghi\u1ec7p trong th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i. D\u1ecbch v\u1ee5 n\u00e0y bao g\u1ed3m nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng kh\u00e1c nhau nh\u1eb1m duy tr\u00ec s\u1ef1 t\u01b0\u01a1ng t\u00e1c gi\u1eefa ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u1edbi doanh nghi\u1ec7p.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/tino.vn\/blog\/wp-content\/uploads\/2025\/06\/3_word-image-16.jpg\" alt=\"cham-soc-khach-hang-la-gi\" class=\"wp-image-3750\" width=\"700\" title=\"\"><\/figure><\/div>\n\n\n\n<p>Th\u00f4ng th\u01b0\u1eddng, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c chia th\u00e0nh 3 giai \u0111o\u1ea1n: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Tr\u01b0\u1edbc khi mua h\u00e0ng<\/li><li>Trong giai \u0111o\u1ea1n mua h\u00e0ng <\/li><li>Sau khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5. <\/li><\/ul>\n\n\n\n<p>Trong ho\u1ea1t \u0111\u1ed9ng kinh doanh, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 nhi\u1ec7m v\u1ee5 quan tr\u1ecdng, gi\u00fap doanh nghi\u1ec7p d\u1ec5 ch\u1ea1m \u0111\u1ebfn tr\u00e1i tim c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng h\u01a1n.<\/p>\n\n\n\n<p>Ng\u00e0y nay, h\u1ea7u h\u1ebft c\u00e1c c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n t\u1ef1 \u0111\u1ed9ng th\u00f4ng qua c\u00e1c ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m th\u1eddi gian, chi ph\u00ed m\u00e0 c\u00f2n n\u00e2ng cao hi\u1ec7u qu\u1ea3 trong qu\u00e1 tr\u00ecnh k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<h3 id=\"Ch\u0103m_s\u00f3c_kh\u00e1ch_h\u00e0ng_l\u00e0_l\u00e0m_g\u00ec?\"><a id=\"post-3747-_ugh9133rjrok\"><\/a><strong>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 l\u00e0m g\u00ec?<\/strong><\/h3>\n\n\n\n<p>Kh\u00f4ng ph\u1ea3i ng\u1eabu nhi\u00ean m\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u1ea1i \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong m\u1ed9t c\u00f4ng ty. B\u1ed9 ph\u1eadn n\u00e0y kh\u00f4ng ch\u1ec9 l\u00e0 c\u1ea7u n\u1ed1i g\u1eafn k\u1ebft doanh nghi\u1ec7p v\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng m\u00e0 c\u00f2n l\u00e0 \u201cg\u01b0\u01a1ng m\u1eb7t \u0111\u1ea1i di\u1ec7n\u201d cho c\u1ea3 th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n\n\n\n<p>Nh\u1eefng c\u00f4ng vi\u1ec7c c\u01a1 b\u1ea3n c\u1ee7a b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0:<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ul class=\"wp-block-list\"><li>Ti\u1ebfp nh\u1eadn cu\u1ed9c g\u1ecdi v\u00e0 gi\u1ea3i quy\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1 cho kh\u00e1ch h\u00e0ng<\/li><li>X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch th\u0103m h\u1ecfi \u0111\u1ec3 li\u00ean l\u1ea1c v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft, VIP nh\u1eb1m duy tr\u00ec m\u1ed1i quan h\u1ec7<\/li><li>Thi\u1ebft l\u1eadp c<a href=\"https:\/\/tino.vn\/blog\/tvc-la-gi\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/tino.vn\/blog\/tvc-la-gi\/\" rel=\"noreferrer noopener\">hi\u1ebfn l\u01b0\u1ee3c qu\u1ea3ng c\u00e1o<\/a>, <a href=\"https:\/\/tino.vn\/blog\/promotion-la-gi\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/tino.vn\/blog\/promotion-la-gi\/\" rel=\"noreferrer noopener\">ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i<\/a>, s\u1ef1 ki\u1ec7n truy\u1ec1n th\u00f4ng,&#8230;, c\u00f9ng b\u1ed9 ph\u1eadn <a href=\"https:\/\/tino.vn\/blog\/marketing-la-gi\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/tino.vn\/blog\/marketing-la-gi\/\" rel=\"noreferrer noopener\">Marketing<\/a><\/li><li>T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng trong nh\u1eefng d\u1ecbp l\u1ec5, t\u1ebft<\/li><li>Kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 v\u00e0 \u0111\u1ec3 ra ph\u01b0\u01a1ng h\u01b0\u1edbng c\u1ea3i thi\u1ec7n<\/li><li>Ch\u0103m s\u00f3c, qu\u1ea3n l\u00fd c\u00e1c k\u00eanh m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ec3 kh\u00e1ch h\u00e0ng ti\u1ebfp c\u1eadn, c\u1eadp nh\u1eadt th\u00f4ng tin m\u1edbi nh\u1ea5t c\u1ee7a doanh nghi\u1ec7p<\/li><\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/tino.vn\/blog\/wp-content\/uploads\/2025\/06\/3_word-image-17.jpg\" alt=\"cham-soc-khach-hang-la-gi\" class=\"wp-image-3752\" width=\"700\" title=\"\"><\/figure><\/div>\n\n\n\n<p>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ph\u1ea1m tr\u00f9 r\u1ea5t l\u1edbn bao h\u00e0m t\u1ea5t t\u1ea7n t\u1eadt nh\u1eefng c\u00f4ng vi\u1ec7c li\u00ean quan \u0111\u1ebfn t\u01b0\u01a1ng t\u00e1c, ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng. Ngo\u00e0i vi\u1ec7c ch\u00fa tr\u1ecdng ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, doanh nghi\u1ec7p c\u1ea7n \u0111\u00e0o t\u1ea1o, x\u00e2y d\u1ef1ng b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p n\u1ebfu mu\u1ed1n t\u0103ng tr\u01b0\u1edfng doanh thu.<\/p>\n\n\n\n<h2 id=\"Ch\u0103m_s\u00f3c_kh\u00e1ch_h\u00e0ng_mang_\u0111\u1ebfn_l\u1ee3i_\u00edch_g\u00ec?\"><a id=\"post-3747-_t2l0x8czz1yt\"><\/a><strong>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng mang \u0111\u1ebfn l\u1ee3i \u00edch g\u00ec?<\/strong><\/h2>\n\n\n\n<h3 id=\"C\u1ee7ng_c\u1ed1_v\u1ecb_tr\u00ed_c\u1ee7a_doanh_nghi\u1ec7p_tr\u00ean_th\u1ecb_tr\u01b0\u1eddng\"><a id=\"post-3747-_7vnltjuknzzn\"><\/a><strong>C\u1ee7ng c\u1ed1 v\u1ecb tr\u00ed c\u1ee7a doanh nghi\u1ec7p tr\u00ean th\u1ecb tr\u01b0\u1eddng<\/strong><\/h3>\n\n\n\n<p>Kh\u00e1ch h\u00e0ng 4.0 th\u01b0\u1eddng \u0111\u00e1nh gi\u00e1 cao d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng h\u01a1n c\u1ea3 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m. V\u00ec v\u1eady, khi nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c, kh\u00e1ch h\u00e0ng s\u1ebd \u1ea5n t\u01b0\u1ee3ng v\u1edbi doanh nghi\u1ec7p h\u01a1n. T\u1eeb \u0111\u00f3, th\u00f3i quen mua s\u1eafm c\u1ee7a h\u1ecd s\u1ebd h\u01b0\u1edbng \u0111\u1ebfn b\u1ea1n tr\u01b0\u1edbc khi ngh\u0129 \u0111\u1ebfn c\u00e1c th\u01b0\u01a1ng hi\u1ec7u kh\u00e1c. \u0110i\u1ec1u n\u00e0y gi\u00fap doanh nghi\u1ec7p b\u1ea1n x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed9t v\u1ecb tr\u00ed nh\u1ea5t \u0111\u1ecbnh tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\n\n\n\n<h3 id=\"Gi\u1ea3m_b\u1edbt_g\u00e1nh_n\u1eb7ng_v\u1ec1_chi_ph\u00ed\"><a id=\"post-3747-_n20j02htronp\"><\/a><strong>Gi\u1ea3m b\u1edbt g\u00e1nh n\u1eb7ng v\u1ec1 chi ph\u00ed<\/strong><\/h3>\n\n\n\n<p>Thay v\u00ec t\u1ed1n m\u1ed9t s\u1ed1 ti\u1ec1n l\u1edbn \u0111\u1ec3 t\u00ecm ki\u1ebfm ng\u01b0\u1eddi d\u00f9ng m\u1edbi, b\u1ea1n ch\u1ec9 c\u1ea7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 l\u00e0 c\u00f3 th\u1ec3 \u201cgi\u1eef ch\u00e2n\u201d \u0111\u01b0\u1ee3c l\u01b0\u1ee3ng ng\u01b0\u1eddi d\u00f9ng nh\u1ea5t \u0111\u1ecbnh. B\u1ea1n kh\u00f4ng c\u1ea7n ph\u1ea3i chi tr\u1ea3 cho c\u00e1c chi\u1ebfn d\u1ecbch truy\u1ec1n th\u00f4ng, qu\u1ea3ng c\u00e1o t\u1ed1n k\u00e9m \u0111\u1ec3 t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi. Nh\u1eefng ng\u01b0\u1eddi d\u00f9ng hi\u1ec7n t\u1ea1i ch\u00ednh l\u00e0 \u201cm\u1ea3nh \u0111\u1ea5t m\u00e0u m\u1ee1\u201d gi\u00fap b\u1ea1n khai th\u00e1c, ki\u1ebfm th\u00eam doanh thu.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/tino.vn\/blog\/wp-content\/uploads\/2025\/06\/2_word-image-18.jpg\" alt=\"cham-soc-khach-hang-la-gi\" class=\"wp-image-3754\" title=\"\"><\/figure><\/div>\n\n\n\n<h3 id=\"T\u0103ng_\u0111\u1ed9_nh\u1eadn_di\u1ec7n_th\u01b0\u01a1ng_hi\u1ec7u\"><a id=\"post-3747-_6vo036amql5p\"><\/a><strong>T\u0103ng \u0111\u1ed9 nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u<\/strong><\/h3>\n\n\n\n<p>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 l\u00e0 ti\u1ec1n \u0111\u1ec1 gi\u00fap doanh nghi\u1ec7p ti\u1ebfp c\u1eadn r\u1ed9ng h\u01a1n v\u1edbi th\u1ecb tr\u01b0\u1eddng m\u00e0 kh\u00f4ng t\u1ed1n qu\u00e1 nhi\u1ec1u chi ph\u00ed. Nh\u1eefng d\u1ecbch v\u1ee5 t\u1ed1t s\u1ebd \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng s\u00e2u s\u1eafc v\u1ec1 doanh nghi\u1ec7p trong m\u1eaft kh\u00e1ch h\u00e0ng. H\u1ecd c\u00f3 th\u1ec3 chia s\u1ebb, gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n v\u1edbi b\u1ea1n b\u00e8, ng\u01b0\u1eddi th\u00e2n. Nh\u1edd \u0111\u00f3, danh ti\u1ebfng v\u1ec1 doanh nghi\u1ec7p b\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c lan t\u1ecfa m\u1ea1nh m\u1ebd, \u0111\u1ed9 nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u c\u0169ng t\u0103ng l\u00ean nhanh ch\u00f3ng.<\/p>\n\n\n\n<h2 id=\"Nh\u1eefng_c\u00f4ng_vi\u1ec7c_c\u1ea7n_l\u00e0m_c\u1ee7a_nh\u00e2n_vi\u00ean_ch\u0103m_s\u00f3c_kh\u00e1ch_h\u00e0ng\"><a id=\"post-3747-_7wyx7thuh9ua\"><\/a><strong>Nh\u1eefng c\u00f4ng vi\u1ec7c c\u1ea7n l\u00e0m c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n\n\n\n<h3 id=\"Tr\u1ea3_l\u1eddi_c\u00e2u_h\u1ecfi_do_kh\u00e1ch_h\u00e0ng_\u0111\u1eb7t_ra\"><a id=\"post-3747-_xtyz52ta9zkf\"><\/a><strong>Tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi do kh\u00e1ch h\u00e0ng \u0111\u1eb7t ra<\/strong><\/h3>\n\n\n\n<p>Vai tr\u00f2 ch\u00ednh c\u1ee7a b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi, th\u1eafc m\u1eafc v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng quan t\u00e2m. \u0110\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i nghi\u1ec7m t\u1ed1t v\u00e0 \u1ea5n t\u01b0\u1ee3ng v\u1edbi doanh nghi\u1ec7p, nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ph\u1ea3i \u0111\u1ea3m b\u1ea3o ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n.<\/p>\n\n\n\n<p>N\u1eafm b\u1eaft th\u00f4ng tin chi ti\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty l\u00e0 tr\u00e1ch nhi\u1ec7m h\u00e0ng \u0111\u1ea7u c\u1ee7a b\u1ed9 ph\u1eadn n\u00e0y. Vi\u1ec7c n\u00e0y gi\u00fap nh\u00e2n vi\u00ean cung c\u1ea5p ph\u1ea3n h\u1ed3i ch\u00ednh x\u00e1c v\u00e0 nhanh ch\u00f3ng \u0111\u1ebfn ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u0169ng nh\u01b0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/p>\n\n\n\n<h3 id=\"Th\u1ef1c_hi\u1ec7n_giao_d\u1ecbch,_x\u1eed_l\u00fd_\u0111\u01a1n_\u0111\u1eb7t_h\u00e0ng\"><a id=\"post-3747-_fcez22b921fo\"><\/a><strong>Th\u1ef1c hi\u1ec7n giao d\u1ecbch, x\u1eed l\u00fd \u0111\u01a1n \u0111\u1eb7t h\u00e0ng<\/strong><\/h3>\n\n\n\n<p>\u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t trong nh\u1eefng vai tr\u00f2 n\u1ed5i b\u1eadt c\u1ee7a d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Th\u00f4ng qua d\u1ecbch v\u1ee5, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u1eb7t mua, h\u1ee7y, \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5. B\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap c\u00e1c giao d\u1ecbch \u0111\u01b0\u1ee3c x\u1eed l\u00fd k\u1ecbp th\u1eddi v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/tino.vn\/blog\/wp-content\/uploads\/2025\/06\/2_word-image-19.jpg\" alt=\"cham-soc-khach-hang-la-gi\" class=\"wp-image-3756\" width=\"700\" title=\"\"><\/figure><\/div>\n\n\n\n<h3 id=\"H\u1ed7_tr\u1ee3_kh\u1eafc_ph\u1ee5c_s\u1ef1_c\u1ed1\"><a id=\"post-3747-_oa4vjtkpyhrt\"><\/a><strong>H\u1ed7 tr\u1ee3 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1<\/strong><\/h3>\n\n\n\n<p>Trong qu\u00e1 tr\u00ecnh tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i s\u1ef1 c\u1ed1, v\u1ea5n \u0111\u1ec1 l\u00e0 \u0111i\u1ec1u kh\u00f4ng tr\u00e1nh kh\u1ecfi. V\u00e0 \u0111\u00e2y ch\u00ednh l\u00e0 th\u1eddi \u0111i\u1ec3m \u0111\u1ec3 c\u00e1c \u201cchi\u1ebfn binh\u201d ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u201cra tay\u201d.<\/p>\n\n\n\n<p>\u0110\u1ed1i v\u1edbi c\u00e1c s\u1ef1 c\u1ed1 \u0111\u01a1n gi\u1ea3n, nh\u00e2n vi\u00ean ch\u0103m s\u00f3c c\u00f3 th\u1ec3 tr\u1ef1c ti\u1ebfp h\u01b0\u1edbng d\u1eabn, gi\u1ea3i quy\u1ebft gi\u00fap kh\u00e1ch h\u00e0ng. C\u00f2n n\u1ebfu \u0111\u00f3 l\u00e0 nh\u1eefng s\u1ef1 c\u1ed1 ph\u1ee9c t\u1ea1p, nh\u00e2n vi\u00ean s\u1ebd chuy\u1ec3n ti\u1ebfp \u0111\u1ebfn b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt chuy\u00ean m\u00f4n \u0111\u1ec3 x\u1eed l\u00fd.<\/p>\n\n\n\n<p>Th\u1eadt s\u1ef1 r\u1ea5t t\u1ed1t n\u1ebfu nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 nh\u1eefng chuy\u00ean gia trong l\u0129nh v\u1ef1c, v\u00ec h\u1ecd c\u00f3 th\u1ec3 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 nhanh ch\u00f3ng h\u01a1n. Kh\u00e1ch h\u00e0ng th\u01b0\u1eddng \u0111\u00e1nh gi\u00e1 cao nh\u1eefng doanh nghi\u1ec7p t\u1ed1n \u00edt th\u1eddi gian gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/p>\n\n\n\n<h3 id=\"Cung_c\u1ea5p_th\u00f4ng_tin_v\u1ec1_c\u00e1c_d\u1ecbch_v\u1ee5_m\u1edbi_c\u1ee7a_doanh_nghi\u1ec7p\"><a id=\"post-3747-_s9srp6cqb2tg\"><\/a><strong>Cung c\u1ea5p th\u00f4ng tin v\u1ec1 c\u00e1c d\u1ecbch v\u1ee5 m\u1edbi c\u1ee7a doanh nghi\u1ec7p<\/strong><\/h3>\n\n\n\n<p>B\u00ean c\u1ea1nh vai tr\u00f2 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc v\u00e0 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f2n c\u00f3 nhi\u1ec7m v\u1ee5 cung c\u1ea5p th\u00f4ng tin v\u1ec1 nh\u1eefng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 \u0111\u1eb7c bi\u1ec7t c\u1ee7a doanh nghi\u1ec7p \u0111\u1ebfn ng\u01b0\u1eddi d\u00f9ng.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/tino.vn\/blog\/wp-content\/uploads\/2025\/06\/3_word-image-20.jpg\" alt=\"cham-soc-khach-hang-la-gi\" class=\"wp-image-3758\" width=\"700\" title=\"\"><\/figure><\/div>\n\n\n\n<p>Trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, \u0111\u1ea1i di\u1ec7n d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 tham gia v\u00e0o ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng. Tuy nhi\u00ean, nhi\u1ec7m v\u1ee5 ch\u00ednh c\u1ee7a h\u1ecd v\u1eabn l\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 v\u00e0 \u0111\u1ea3m b\u1ea3o mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<h3 id=\"Th\u1ef1c_hi\u1ec7n_gi\u1ea3i_quy\u1ebft_khi\u1ebfu_n\u1ea1i_c\u1ee7a_kh\u00e1ch_h\u00e0ng\"><a id=\"post-3747-_cfsgp9u5a136\"><\/a><strong>Th\u1ef1c hi\u1ec7n gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n\n\n\n<p>\u201c\u0110\u1ed1i ph\u00f3\u201d v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh ho\u1eb7c kh\u00f4ng h\u00e0i l\u00f2ng v\u1ec1 doanh nghi\u1ec7p l\u00e0 nhi\u1ec7m v\u1ee5 kh\u00f4ng th\u1ec3 b\u1ecf qua c\u1ee7a b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. \u0110\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng nh\u00e2n vi\u00ean tuy\u1ebfn \u0111\u1ea7u &#8211; \u0111i\u1ec3m ti\u1ebfp x\u00fac \u0111\u1ea7u ti\u00ean v\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p>\n\n\n\n<p>C\u00e1c nh\u00e2n vi\u00ean n\u00e0y th\u01b0\u1eddng s\u1ebd \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n v\u1ec1 nh\u1eefng k\u1ef9 n\u0103ng m\u1ec1m nh\u01b0: giao ti\u1ebfp t\u1ed1t, gi\u1ecfi l\u1eafng nghe, ng\u00f4n t\u1eeb linh ho\u1ea1t,&#8230;, \u0111\u1ec3 xoa d\u1ecbu kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n\n\n\n<h3 id=\"Thu_th\u1eadp_t\u1ea5t_c\u1ea3_nh\u1eefng_ph\u1ea3n_h\u1ed3i_t\u1eeb_kh\u00e1ch_h\u00e0ng\"><a id=\"post-3747-_71007zpcedto\"><\/a><strong>Thu th\u1eadp t\u1ea5t c\u1ea3 nh\u1eefng ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n\n\n\n<p>Nh\u1eefng ph\u1ea3n h\u1ed3i, \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn t\u1eeb ng\u01b0\u1eddi d\u00f9ng s\u1ebd \u0111\u01b0\u1ee3c b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ti\u1ebfp nh\u1eadn v\u00e0 ph\u00e2n t\u00edch. Hi\u1ec7n nay, c\u00f3 nhi\u1ec1u ph\u01b0\u01a1ng ph\u00e1p h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean t\u1ef1 \u0111\u1ed9ng h\u00f3a vi\u1ec7c thu th\u1eadp ph\u1ea3n h\u1ed3i nh\u01b0ng \u0111\u00e2y v\u1eabn l\u00e0 vai tr\u00f2 ch\u00ednh c\u1ee7a h\u1ecd. Sau khi t\u1ed5ng h\u1ee3p l\u1ea1i to\u00e0n b\u1ed9 th\u00f4ng tin, b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd h\u1ee3p t\u00e1c v\u1edbi nh\u00f3m ti\u1ebfp th\u1ecb \u0111\u1ec3 ph\u00e2n t\u00edch ch\u00fang v\u00e0 t\u1ea1o ra nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c Marketing ch\u1ea5t l\u01b0\u1ee3ng h\u01a1n.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/tino.vn\/blog\/wp-content\/uploads\/2025\/06\/word-image-59.png\" alt=\"cham-soc-khach-hang-la-gi\" class=\"wp-image-3760\" title=\"\"><\/figure><\/div>\n\n\n\n<h3 id=\"\u0110\u1ea3m_nhi\u1ec7m_ph\u1ea3n_h\u1ed3i_\u0111\u1ebfn_kh\u00e1ch_h\u00e0ng\"><a id=\"post-3747-_w8ne8l9si85n\"><\/a><strong>\u0110\u1ea3m nhi\u1ec7m ph\u1ea3n h\u1ed3i \u0111\u1ebfn kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n\n\n\n<p>C\u00f3 th\u1ec3 n\u00f3i, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 b\u1ed9 ph\u1eadn \u0111a nhi\u1ec7m v\u00e0 linh ho\u1ea1t nh\u1ea5t trong m\u1ed9t doanh nghi\u1ec7p. Kh\u00f4ng ch\u1ec9 t\u01b0\u01a1ng t\u00e1c qua \u0111i\u1ec7n tho\u1ea1i, nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 c\u00f2n h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng kh\u00e1c nhau. Nhi\u1ec7m v\u1ee5 c\u1ee7a b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 tr\u1ea3 l\u1eddi c\u00e1c \u0111\u00e1nh gi\u00e1 c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5\/c\u00f4ng ty tr\u00ean c\u00e1c di\u1ec5n \u0111\u00e0n, m\u1ea1ng x\u00e3 h\u1ed9i.<\/p>\n\n\n\n<p>L\u1eddi \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c tr\u00ean m\u1ea1ng c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng r\u1ea5t l\u1edbn \u0111\u1ebfn kh\u00e1ch h\u00e0ng, th\u1eadm ch\u00ed l\u00e0 \u201cgi\u1ebft ch\u1ebft\u201d m\u1ed9t doanh nghi\u1ec7p. V\u00ec v\u1eady, nh\u1eefng nh\u00e2n vi\u00ean \u0111\u1ea1i di\u1ec7n c\u1ea7n kh\u00e9o l\u00e9o x\u1eed l\u00fd c\u00e1c \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c, bi\u1ebfn t\u00ecnh hu\u1ed1ng kh\u00f3 ch\u1ecbu th\u00e0nh nh\u1eefng tr\u1ea3i nghi\u1ec7m tho\u1ea3i m\u00e1i h\u01a1n, gi\u00fap doanh nghi\u1ec7p duy tr\u00ec uy t\u00edn h\u1ebft m\u1ee9c c\u00f3 th\u1ec3.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/tino.vn\/blog\/wp-content\/uploads\/2025\/06\/3_word-image-21.jpg\" alt=\"cham-soc-khach-hang-la-gi\" class=\"wp-image-3762\" width=\"700\" title=\"\"><\/figure><\/div>\n\n\n\n<p>T\u1eadp trung ngu\u1ed3n l\u1ef1c n\u00e2ng c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 b\u01b0\u1edbc \u0111i \u0111\u00fang \u0111\u1eafn c\u1ee7a m\u1ecdi doanh nghi\u1ec7p. H\u00e3y th\u1eed ng\u1eabm l\u1ea1i b\u1ea1n \u0111\u00e3 \u0111\u1ee7 quan t\u00e2m \u0111\u1ebfn kh\u00e1ch h\u00e0ng ch\u01b0a b\u1eb1ng c\u00e1ch xem x\u00e9t l\u1ea1i to\u00e0n di\u1ec7n b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n\n\n\n<h2 id=\"FAQs_v\u1ec1_ch\u0103m_s\u00f3c_kh\u00e1ch_h\u00e0ng\"><a id=\"post-3747-_nc0fwi5d3uxs\"><\/a><strong>FAQs v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1630589359366\" class=\"rank-math-list-item\">\n<h3 id=\"Ph\u1ea7n_m\u1ec1m_ch\u0103m_s\u00f3c_kh\u00e1ch_h\u00e0ng_n\u00e0o_hi\u1ec7u_qu\u1ea3?\">Ph\u1ea7n m\u1ec1m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng n\u00e0o hi\u1ec7u qu\u1ea3?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Doanh nghi\u1ec7p th\u1eddi hi\u1ec7n \u0111\u1ea1i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00f4ng c\u1ee5 v\u00e0 ph\u1ea7n m\u1ec1m CRM. Tino Group \u0111\u1eb7c bi\u1ec7t \u201chighly recommend\u201d \u0111\u1ebfn b\u1ea1n c\u00e1c ph\u1ea7n m\u1ec1m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ef1c k\u1ef3 hi\u1ec7u qu\u1ea3: Bitrix24, Salesforce, Getfly, CRM Viet, Halozend CRM,&#8230;<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1630589369397\" class=\"rank-math-list-item\">\n<h3 id=\"C\u00f3_n\u00ean_kh\u1ea3o_s\u00e1t_s\u1ef1_h\u00e0i_l\u00f2ng_c\u1ee7a_kh\u00e1ch_h\u00e0ng_kh\u00f4ng?\">C\u00f3 n\u00ean kh\u1ea3o s\u00e1t s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>T\u1ea5t nhi\u00ean l\u00e0 c\u00f3! Kh\u1ea3o s\u00e1t s\u1ef1 h\u00e0i c\u1ee7a kh\u00e1ch h\u00e0ng r\u1ea5t quan tr\u1ecdng v\u00ec \u0111i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n nh\u1eadn \u0111\u1ecbnh \u0111\u01b0\u1ee3c v\u1ecb tr\u00ed c\u1ee7a m\u00ecnh trong l\u00f2ng h\u1ecd. Ngo\u00e0i ra, th\u00f4ng qua c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t, b\u1ea1n s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c \u01b0u \u0111i\u1ec3m v\u00e0 h\u1ea1n ch\u1ebf c\u1ee7a doanh nghi\u1ec7p, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra h\u01b0\u1edbng kh\u1eafc ph\u1ee5c hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1630589382157\" class=\"rank-math-list-item\">\n<h3 id=\"Nh\u1eefng_th\u01b0\u01a1ng_hi\u1ec7u_n\u1ed5i_ti\u1ebfng_v\u1ec1_d\u1ecbch_v\u1ee5_ch\u0103m_s\u00f3c_kh\u00e1ch_h\u00e0ng_l\u00e0?\">Nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u n\u1ed5i ti\u1ebfng v\u1ec1 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Spotify: T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng theo xu h\u01b0\u1edbng c\u00e1 nh\u00e2n h\u00f3a<br \/>Hertz: V\u00ec kh\u00e1ch h\u00e0ng m\u00e0 \u1edf l\u1ea1i mu\u1ed9n<br \/>Real Canadian Superstore: \u0110\u1eb7t s\u1ef1 thu\u1eadn ti\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u<br \/>Waitrose: Cung c\u1ea5p m\u1ed9t d\u1ecbch v\u1ee5 \u0111\u1eadm t\u00ednh nh\u00e2n v\u0103n v\u00e0 h\u1eefu \u00edch<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1630589395374\" class=\"rank-math-list-item\">\n<h3 id=\"Nh\u00e2n_vi\u00ean_ch\u0103m_s\u00f3c_kh\u00e1ch_h\u00e0ng_c\u1ea7n_c\u00f3_k\u1ef9_n\u0103ng_g\u00ec?\">Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ea7n c\u00f3 k\u1ef9 n\u0103ng g\u00ec?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>M\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0o \u0111\u1ea3m b\u1ea3o c\u00f3 \u0111\u1ee7 nh\u1eefng k\u1ef9 n\u0103ng c\u01a1 b\u1ea3n sau: k\u1ef9 n\u0103ng giao ti\u1ebfp, k\u1ef9 n\u0103ng v\u1eadn d\u1ee5ng ng\u00f4n t\u1eeb linh ho\u1ea1t, k\u1ef9 n\u0103ng l\u1eafng nghe, th\u1ea5u c\u1ea3m, k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c, k\u1ef9 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng, k\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m v\u00e0 k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd th\u1eddi gian.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<p>\n  M\u1ecdi th\u1eafc m\u1eafc v\u00e0 g\u00f3p \u00fd li\u00ean quan, xin vui l\u00f2ng<a href=\"https:\/\/tino.vn\/blog\/\"> li\u00ean h\u1ec7 ngay Tino Group<\/a> \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n chi ti\u1ebft ho\u1eb7c<a href=\"https:\/\/www.facebook.com\/tino.com.vn\" rel=\"nofollow noopener\" target=\"_blank\"> Fanpage<\/a> \u0111\u1ec3 c\u1eadp nh\u1eadt nh\u1eefng th\u00f4ng tin m\u1edbi nh\u1ea5t nh\u00e9!\n<\/p>\n\n\n\n<p>\n  Tinh g\u1ecdn quy tr\u00ecnh &#8211; ch\u1ea1m \u0111\u1ec9nh doanh thu &#8211; Tino Group t\u1ef1 tin \u0111\u1ed3ng h\u00e0nh c\u00f9ng doanh nghi\u1ec7p Vi\u1ec7t tr\u00ean h\u00e0nh tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1!\n<\/p>\n\n\n\n<p><strong>C\u00d4NG TY C\u1ed4 PH\u1ea6N T\u1eacP \u0110O\u00c0N TINO<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Tr\u1ee5 s\u1edf ch\u00ednh: L17-11, T\u1ea7ng 17, T\u00f2a nh\u00e0 Vincom Center, S\u1ed1 72 L\u00ea Th\u00e1nh T\u00f4n, Ph\u01b0\u1eddng B\u1ebfn Ngh\u00e9, Qu\u1eadn 1, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh<\/li><li>T\u1ed5ng \u0111\u00e0i mi\u1ec5n ph\u00ed: 1800 6734<\/li><li>Email: info@tino.org<\/li><li>Website: <a href=\"https:\/\/tino.vn\/blog\/\">www.tino.org<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u0110\u1ed1i v\u1edbi m\u1ecdi doanh nghi\u1ec7p, kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 \u201cngu\u1ed3n s\u1ed1ng\u201d m\u00e0 c\u00f2n l\u00e0 y\u1ebfu t\u1ed1 gi\u00fap doanh nghi\u1ec7p c\u1ea1nh tranh v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 n\u1eb7ng k\u00fd tr\u00ean th\u1ecb tr\u01b0\u1eddng. V\u00ec v\u1eady, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 nhi\u1ec7m v\u1ee5 t\u1ea5t y\u1ebfu \u0111\u1ec3 duy tr\u00ec s\u1ef1 t\u1ed3n t\u1ea1i c\u1ee7a doanh nghi\u1ec7p. Gi\u1edbi thi\u1ec7u v\u1ec1 [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":3748,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7365],"tags":[7355],"class_list":["post-110396","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-doanh-nghiep","tag-tu-van-hanh-doanh-nghiep"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/posts\/110396","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=110396"}],"version-history":[{"count":1,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/posts\/110396\/revisions"}],"predecessor-version":[{"id":114279,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/posts\/110396\/revisions\/114279"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/3748"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=110396"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/categories?post=110396"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=110396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}