{"id":110548,"date":"2021-09-06T10:54:06","date_gmt":"2021-09-06T03:54:06","guid":{"rendered":"https:\/\/tino.org\/?p=4147"},"modified":"2025-06-11T15:54:49","modified_gmt":"2025-06-11T08:54:49","slug":"cham-soc-khach-hang-sau-ban-hang-la-gi","status":"publish","type":"post","link":"https:\/\/tino.vn\/blog\/cham-soc-khach-hang-sau-ban-hang-la-gi\/","title":{"rendered":"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng l\u00e0 g\u00ec? Quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p"},"content":{"rendered":"\n<p><strong>M\u1ed9t trong nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p hi\u1ec7u qu\u1ea3 nh\u1ea5t khi\u1ebfn ng\u01b0\u1eddi ti\u00eau d\u00f9ng m\u00e3i nh\u1edb \u0111\u1ebfn doanh nghi\u1ec7p \u0111\u00f3 ch\u00ednh l\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng. Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y gi\u00fap doanh nghi\u1ec7p chuy\u1ec3n \u0111\u1ed5i kh\u00e1ch h\u00e0ng t\u1eeb ti\u1ec1m n\u0103ng sang trung th\u00e0nh hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/strong>\n<\/p>\n\n\n\n<h2 id=\"Gi\u1edbi_thi\u1ec7u_v\u1ec1_d\u1ecbch_v\u1ee5_ch\u0103m_s\u00f3c_kh\u00e1ch_h\u00e0ng_sau_b\u00e1n_h\u00e0ng\"><a id=\"post-4147-_o083v5f3o10k\"><\/a><strong>Gi\u1edbi thi\u1ec7u v\u1ec1 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng<\/strong><\/h2>\n\n\n\n<h3 id=\"Ch\u0103m_s\u00f3c_kh\u00e1ch_h\u00e0ng_sau_b\u00e1n_h\u00e0ng_l\u00e0_g\u00ec?\"><a id=\"post-4147-_527hutkzmup4\"><\/a><strong>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng l\u00e0 g\u00ec?<\/strong><\/h3>\n\n\n\n<p>\n  Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng l\u00e0 to\u00e0n b\u1ed9 c\u00e1c d\u1ecbch v\u1ee5 doanh nghi\u1ec7p cung c\u1ea5p \u0111\u1ebfn ng\u01b0\u1eddi ti\u00eau d\u00f9ng sau khi h\u1ecd mua s\u1ea3n ph\u1ea9m. Nh\u1eefng d\u1ecbch v\u1ee5 n\u00e0y \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o theo m\u1ed9t quy tr\u00ecnh nh\u1ea5t \u0111\u1ecbnh, \u0111\u01b0\u1ee3c tri\u1ec3n khai t\u1eeb doanh nghi\u1ec7p b\u00e1n l\u1ebb, nh\u00e0 cung c\u1ea5p ho\u1eb7c b\u00ean th\u1ee9 ba.\n<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/tino.vn\/blog\/wp-content\/uploads\/2025\/06\/2_word-image-143.jpg\" alt=\"quy-trinh-cham-soc-khach-hang-sau-ban-hang\" class=\"wp-image-4150\" width=\"700\" title=\"\"><\/figure><\/div>\n\n\n\n<p>\n  Ch\u0103m s\u00f3c sau b\u00e1n h\u00e0ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n nh\u1eb1m \u0111\u1ea3m b\u1ea3o s\u1ea3n ph\u1ea9m m\u00e0 doanh nghi\u1ec7p \u0111\u00e3 cung c\u1ea5p \u0111\u00e1p \u1ee9ng \u0111\u1ee7 ho\u1eb7c v\u01b0\u1ee3t qua mong \u0111\u1ee3i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. B\u00ean c\u1ea1nh \u0111\u00f3, d\u1ecbch v\u1ee5 n\u00e0y c\u00f2n gi\u00fap kh\u00e1ch h\u00e0ng lu\u00f4n nh\u1edb \u0111\u1ebfn s\u1ef1 t\u1ed3n t\u1ea1i c\u1ee7a doanh nghi\u1ec7p, khi\u1ebfn h\u1ecd c\u00f3 c\u00e1i nh\u00ecn t\u00edch c\u1ef1c h\u01a1n \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p \u0111\u00f3.\n<\/p>\n\n\n\n<p>   M\u1ed9t s\u1ed1 ho\u1ea1t \u0111\u1ed9ng c\u1ee5 th\u1ec3 c\u1ee7a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng l\u00e0: d\u1ecbch v\u1ee5 b\u1ea3o h\u00e0nh, h\u1ed7 tr\u1ee3, \u0111\u00e0o t\u1ea1o, s\u1eeda ch\u1eefa ho\u1eb7c n\u00e2ng c\u1ea5p s\u1ea3n ph\u1ea9m. Ngo\u00e0i ra, ch\u0103m s\u00f3c sau b\u00e1n h\u00e0ng c\u00f2n l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c<a href=\"https:\/\/tino.vn\/blog\/marketing-la-gi\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/tino.vn\/blog\/marketing-la-gi\/\" rel=\"noreferrer noopener\"> ti\u1ebfp th\u1ecb<\/a>, gi\u00fap doanh nghi\u1ec7p qu\u1ea3ng b\u00e1 s\u1ea3n ph\u1ea9m m\u1edbi \u0111\u1ebfn nh\u1eefng kh\u00e1ch h\u00e0ng c\u0169. <\/p>\n\n\n\n<h3 id=\"V\u00ec_sao_doanh_nghi\u1ec7p_c\u1ea7n_ch\u0103m_s\u00f3c_kh\u00e1ch_h\u00e0ng_sau_b\u00e1n_h\u00e0ng?\"><a id=\"post-4147-_r6ef8wz8ryt\"><\/a><strong>V\u00ec sao doanh nghi\u1ec7p c\u1ea7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng?<\/strong><\/h3>\n\n\n\n<p>\n  Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c n\u1ed1i k\u1ebft, gi\u1eef ch\u00e2n v\u00e0 l\u00e0m h\u00e0i l\u00f2ng ng\u01b0\u1eddi ti\u00eau d\u00f9ng sau khi mua s\u1ea3n ph\u1ea9m. Nh\u1eefng d\u1ecbch v\u1ee5 n\u00e0y g\u00f3p ph\u1ea7n gi\u00fap doanh nghi\u1ec7p t\u1ea1o ra l\u01b0\u1ee3ng kh\u00e1ch trung th\u00e0nh.\n<\/p>\n\n\n\n<p>\n  D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c sau b\u00e1n h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng \u201ck\u00edch ho\u1ea1t\u201d ti\u1ec1m th\u1ee9c c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, khi\u1ebfn h\u1ecd lu\u00f4n d\u00e0nh s\u1ef1 quan t\u00e2m nh\u1ea5t \u0111\u1ecbnh cho doanh nghi\u1ec7p. Vi\u1ec7c n\u00e0y c\u00f2n gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tin t\u01b0\u1edfng v\u00e0o th\u01b0\u01a1ng hi\u1ec7u v\u00e0 mu\u1ed1n g\u1eafn b\u00f3 trong th\u1eddi gian d\u00e0i h\u01a1n.\n<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/tino.vn\/blog\/wp-content\/uploads\/2025\/06\/1_word-image-144.jpg\" alt=\"quy-trinh-cham-soc-khach-hang-sau-ban-hang\" class=\"wp-image-4152\" width=\"700\" title=\"\"><\/figure><\/div>\n\n\n\n<p>\n  Ngo\u00e0i ra, nh\u1eefng v\u1ecb kh\u00e1ch h\u00e0ng c\u00f2n truy\u1ec1n \u0111\u1ea1t t\u1ed1t v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n \u0111\u1ebfn ng\u01b0\u1eddi ti\u00eau d\u00f9ng kh\u00e1c, khi\u1ebfn v\u1ecb th\u1ebf c\u1ee7a doanh nghi\u1ec7p ng\u00e0y c\u00e0ng m\u1edf r\u1ed9ng v\u00e0 v\u01b0\u01a1n xa h\u01a1n. Kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y vui v\u1ebb, h\u00e0i l\u00f2ng v\u1edbi d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c sau b\u00e1n h\u00e0ng l\u00e0 m\u1ed9t t\u00edn hi\u1ec7u t\u1ed1t \u0111\u1ed1i v\u1edbi ngu\u1ed3n doanh thu c\u1ee7a b\u1ea1n.\n<\/p>\n\n\n\n<h3 id=\"K\u1ef9_thu\u1eadt_ch\u0103m_s\u00f3c_kh\u00e1ch_h\u00e0ng_sau_b\u00e1n_h\u00e0ng_doanh_nghi\u1ec7p_c\u1ea7n_bi\u1ebft\"><a id=\"post-4147-_c621xvaahp5o\"><\/a><strong>K\u1ef9 thu\u1eadt ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng doanh nghi\u1ec7p c\u1ea7n bi\u1ebft<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ul class=\"wp-block-list\"><li>Lu\u00f4n gi\u1eef li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng d\u00f9 \u0111\u00e3 ho\u00e0n t\u1ea5t giao d\u1ecbch, kh\u00f4ng \u0111\u01b0\u1ee3c b\u1ecf l\u1ee1 b\u1ea5t k\u1ef3 cu\u1ed9c g\u1ecdi n\u00e0o c\u1ee7a kh\u00e1ch h\u00e0ng.   <\/li><li>H\u00e3y <a href=\"https:\/\/tino.vn\/blog\/mau-tin-nhan-nhac-nho-khach-hang\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/tino.vn\/blog\/mau-tin-nhan-nhac-nho-khach-hang\/\" rel=\"noreferrer noopener\">li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng<\/a> trong nh\u1eefng d\u1ecbp l\u1ec5, t\u1ebft ho\u1eb7c ng\u00e0y sinh nh\u1eadt c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 h\u00e0i l\u00f2ng h\u01a1n r\u1ea5t nhi\u1ec1u.   <\/li><li>Cung c\u1ea5p cho kh\u00e1ch h\u00e0ng nh\u1eefng s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ea7n thi\u1ebft nh\u01b0: b\u1ea3o tr\u00ec, v\u1eadn h\u00e0nh s\u1ea3n ph\u1ea9m, h\u01b0\u1edbng d\u1eabn c\u00e1ch s\u1eed d\u1ee5ng,&#8230;   <\/li><li>Lu\u00f4n l\u1eafng nghe kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o ra cu\u1ed9c tr\u00f2 chuy\u1ec7n tho\u1ea3i m\u00e1i, th\u00fa v\u1ecb   <\/li><li>C\u1ea7n c\u00f3 m\u1ed9t trang web ho\u1eb7c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i mi\u1ec5n ph\u00ed \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i v\u1edbi doanh nghi\u1ec7p v\u00e0 th\u1ea3o lu\u1eadn v\u1ec1 th\u1eafc m\u1eafc, v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd   <\/li><li>Ghi nh\u1eadn ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ea3n ph\u1ea9m t\u1eeb ng\u01b0\u1eddi ti\u00eau d\u00f9ng.   <\/li><li>Y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng k\u00fd h\u1ee3p \u0111\u1ed3ng b\u1ea3o tr\u00ec h\u1eb1ng n\u0103m v\u1edbi doanh nghi\u1ec7p b\u1ea1n.   <\/li><li>H\u1ed7 tr\u1ee3 ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 minh b\u1ea1ch v\u00e0 mang \u0111\u1ebfn l\u1ee3i \u00edch cho kh\u00e1ch h\u00e0ng, \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng ho\u00e0n to\u00e0n y\u00ean t\u00e2m v\u00e0 h\u00e0i l\u00f2ng v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p.   <\/li><\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/tino.vn\/blog\/wp-content\/uploads\/2025\/06\/2_word-image-145.jpg\" alt=\"quy-trinh-cham-soc-khach-hang-sau-ban-hang\" class=\"wp-image-4154\" width=\"700\" title=\"\"><\/figure><\/div>\n\n\n\n<h2 id=\"5_b\u01b0\u1edbc_ch\u0103m_s\u00f3c_kh\u00e1ch_h\u00e0ng_sau_b\u00e1n_h\u00e0ng_hi\u1ec7u_qu\u1ea3\"><a id=\"post-4147-_ydfoz1wa0uvy\"><\/a><strong>5 b\u01b0\u1edbc ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3<\/strong><\/h2>\n\n\n\n<p>\n  Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo m\u1ed9t quy tr\u00ecnh c\u1ee5 th\u1ec3, bao g\u1ed3m 5 b\u01b0\u1edbc: gi\u1eef li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng sau khi ho\u00e0n t\u1ea5t giao d\u1ecbch, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m, thu th\u1eadp \u00fd ki\u1ebfn t\u1eeb kh\u00e1ch h\u00e0ng, cung c\u1ea5p d\u1ecbch v\u1ee5 \u01b0u \u0111\u00e3i cho kh\u00e1ch h\u00e0ng.\n<\/p>\n\n\n\n<h3 id=\"Gi\u1eef_li\u00ean_l\u1ea1c_v\u1edbi_kh\u00e1ch_h\u00e0ng_sau_khi_ho\u00e0n_t\u1ea5t_giao_d\u1ecbch\"><a id=\"post-4147-_ci0491i45ldo\"><\/a><strong>Gi\u1eef li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng sau khi ho\u00e0n t\u1ea5t giao d\u1ecbch<\/strong><\/h3>\n\n\n\n<p>\n  Doanh nghi\u1ec7p kh\u00f4ng th\u1ec3 \u201cc\u1eaft \u0111\u1ee9t\u201d li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng ngay sau khi h\u1ecd \u0111\u1ed3ng \u00fd mua s\u1ea3n ph\u1ea9m. \u0110i\u1ec1u n\u00e0y khi\u1ebfn h\u00ecnh \u1ea3nh c\u1ee7a doanh nghi\u1ec7p trong m\u1eaft kh\u00e1ch h\u00e0ng thi\u1ebfu chuy\u00ean nghi\u1ec7p v\u00e0 k\u00e9m uy t\u00edn.\n<\/p>\n\n\n\n<p>\n  Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u00ecm \u0111\u1ebfn doanh nghi\u1ec7p b\u1ea1n nhi\u1ec1u h\u01a1n m\u1ed9t l\u1ea7n v\u00ec c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1c nhau nh\u01b0: mu\u1ed1n mua th\u00eam s\u1ea3n ph\u1ea9m m\u1edbi, \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m, g\u1eb7p tr\u1ee5c tr\u1eb7c v\u1edbi s\u1ea3n ph\u1ea9m,&#8230; V\u00ec v\u1eady, gi\u1eef li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 nhi\u1ec7m v\u1ee5 t\u1ea5t y\u1ebfu c\u1ee7a m\u1ecdi doanh nghi\u1ec7p. Sau khi gi\u1ea3i quy\u1ebft xong c\u00e1c v\u1ea5n \u0111\u1ec1, kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u1eb7t tr\u1ecdn ni\u1ec1m tin v\u00e0o doanh nghi\u1ec7p v\u00e0 \u0111\u00e1nh gi\u00e1 cao v\u1ec1 \u0111\u1ed9 chuy\u00ean nghi\u1ec7p c\u1ee7a b\u1ea1n h\u01a1n.\n<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/tino.vn\/blog\/wp-content\/uploads\/2025\/06\/2_word-image-146.jpg\" alt=\"quy-trinh-cham-soc-khach-hang-sau-ban-hang\" class=\"wp-image-4156\" width=\"700\" title=\"\"><\/figure><\/div>\n\n\n\n<p>\n  Gi\u1eef li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng c\u00f2n l\u00e0 c\u00e1ch duy tr\u00ec m\u1ed1i li\u00ean h\u1ec7 gi\u1eefa doanh nghi\u1ec7p v\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Trong qu\u00e1 tr\u00ecnh trao \u0111\u1ed5i, b\u1ea1n c\u00f3 th\u1ec3 thu th\u1eadp th\u00eam nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 t\u1eadn d\u1ee5ng cho chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a m\u00ecnh.\n<\/p>\n\n\n\n<h3 id=\"H\u1ed7_tr\u1ee3_kh\u00e1ch_h\u00e0ng_gi\u1ea3i_quy\u1ebft_v\u1ea5n_\u0111\u1ec1\"><a id=\"post-4147-_opus2y1p8p9h\"><\/a><strong>H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/strong><\/h3>\n\n\n\n<p>\n  Ph\u1ea7n l\u1edbn kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng ch\u1ee7 \u0111\u1ed9ng li\u00ean l\u1ea1c v\u1edbi doanh nghi\u1ec7p n\u1ebfu h\u1ecd kh\u00f4ng g\u1eb7p ph\u1ea3i tr\u1ee5c tr\u1eb7c ho\u1eb7c v\u1ea5n \u0111\u1ec1 kh\u00fac m\u1eaft. Khi nh\u1eadn cu\u1ed9c g\u1ecdi c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u \u0111\u1ea7u ti\u00ean b\u1ea1n c\u1ea7n l\u00e0m l\u00e0 tr\u1ea5n an v\u00e0 gi\u00fap h\u1ecd b\u00ecnh t\u0129nh. Sau \u0111\u00f3 h\u00e3y h\u1ecfi k\u1ef9 v\u1ec1 v\u1ea5n \u0111\u1ec1 h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i v\u00e0 t\u00ecm gi\u1ea3i ph\u00e1p kh\u1eafc ph\u1ee5c nhanh nh\u1ea5t.\n<\/p>\n\n\n\n<p>\n  C\u00f3 hai tr\u01b0\u1eddng h\u1ee3p x\u1ea3y ra trong t\u00ecnh hu\u1ed1ng n\u00e0y l\u00e0: l\u1ed7i ph\u00e1t sinh t\u1eeb s\u1ea3n ph\u1ea9m doanh nghi\u1ec7p cung c\u1ea5p v\u00e0 l\u1ed7i ph\u00e1t sinh t\u1eeb kh\u00e1ch h\u00e0ng.\n<\/p>\n\n\n\n<p><strong>L\u1ed7i ph\u00e1t sinh t\u1eeb s\u1ea3n ph\u1ea9m<\/strong>: Doanh nghi\u1ec7p c\u1ea7n \u0111i\u1ec1u \u0111\u1ed9ng c\u00e1c chuy\u00ean gia, b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tri\u1ec7t \u0111\u1ec3. V\u00e0 t\u1ea5t nhi\u00ean \u0111\u1eebng qu\u00ean g\u1eedi k\u00e8m l\u1eddi xin l\u1ed7i \u0111\u1ebfn kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u1ec3 tr\u00e1nh \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng x\u1ea5u trong m\u1eaft h\u1ecd.\n<\/p>\n\n\n\n<p><strong>L\u1ed7i ph\u00e1t sinh t\u1eeb kh\u00e1ch h\u00e0ng:<\/strong> Trong qu\u00e1 tr\u00ecnh tr\u1ea3i nghi\u1ec7m, kh\u00e1ch h\u00e0ng v\u00f4 \u00fd l\u00e0m h\u01b0 h\u1ecfng ho\u1eb7c kh\u00f4ng bi\u1ebft c\u00e1ch s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m. V\u00ec v\u1eady, b\u1ea1n c\u00f3 th\u1ec3 h\u01b0\u1edbng d\u1eabn h\u1ecd c\u00e1ch gi\u1ea3i quy\u1ebft ho\u1eb7c y\u00eau c\u1ea7u h\u1ecd \u0111\u1ebfn v\u0103n ph\u00f2ng doanh nghi\u1ec7p n\u1ebfu s\u1ea3n ph\u1ea9m g\u1eb7p l\u1ed7i nghi\u00eam tr\u1ecdng.\n<\/p>\n\n\n\n<h3 id=\"H\u1ed7_tr\u1ee3_kh\u00e1ch_h\u00e0ng_\u0111\u1ed5i_tr\u1ea3_s\u1ea3n_ph\u1ea9m\"><a id=\"post-4147-_wgbjbrhv4vjc\"><\/a><strong>H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m<\/strong><\/h3>\n\n\n\n<p>\n  S\u1ea3n ph\u1ea9m h\u1ecfng h\u00f3c v\u00e0 g\u1eb7p l\u1ed7i ngo\u00e0i \u00fd mu\u1ed1n trong th\u1eddi gian b\u1ea3o h\u00e0nh l\u00e0 \u0111i\u1ec1u kh\u00f3 tr\u00e1nh kh\u1ecfi. Vi\u1ec7c n\u00e0y th\u01b0\u1eddng khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh. V\u00ec v\u1eady, doanh nghi\u1ec7p c\u1ea7n c\u00f3 ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m minh b\u1ea1ch, r\u00f5 r\u00e0ng \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y an t\u00e2m h\u01a1n.\n<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/tino.vn\/blog\/wp-content\/uploads\/2025\/06\/2_word-image-147.jpg\" alt=\"quy-trinh-cham-soc-khach-hang-sau-ban-hang\" class=\"wp-image-4158\" width=\"700\" title=\"\"><\/figure><\/div>\n\n\n\n<p>\n  Tuy nhi\u00ean, tr\u01b0\u1eddng h\u1ee3p n\u00e0y r\u1ea5t d\u1ec5 khi\u1ebfn doanh nghi\u1ec7p nh\u1eadn \u201cg\u1ea1ch \u0111\u00e1\u201d t\u1eeb ng\u01b0\u1eddi mua h\u00e0ng, th\u1eadm ch\u00ed l\u00e0 m\u1ea5t uy t\u00edn \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng m\u1edbi. V\u00ec v\u1eady, b\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u00ecnh cung c\u1ea5p lu\u00f4n ph\u1ea3i ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 mang l\u1ea1i l\u1ee3i \u00edch t\u1ed1t nh\u1ea5t cho ng\u01b0\u1eddi d\u00f9ng.\n<\/p>\n\n\n\n<h3 id=\"Thu_th\u1eadp_\u00fd_ki\u1ebfn_t\u1eeb_kh\u00e1ch_h\u00e0ng\"><a id=\"post-4147-_ym6q8gxyjgpi\"><\/a><strong>Thu th\u1eadp \u00fd ki\u1ebfn t\u1eeb kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n\n\n\n<p>   Trong qu\u00e1 tr\u00ecnh gi\u1eef li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 nh\u1edd h\u1ecd \u0111\u01b0a ra nh\u1eefng nh\u1eadn x\u00e9t, \u0111\u00e1nh gi\u00e1 kh\u00e1ch quan trong <a href=\"https:\/\/tino.vn\/blog\/customer-experience-la-gi\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/tino.vn\/blog\/customer-experience-la-gi\/\" rel=\"noreferrer noopener\">qu\u00e1 tr\u00ecnh tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m<\/a>. L\u1eafng nghe \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng l\u00e0 ph\u01b0\u01a1ng ph\u00e1p t\u1ed1t nh\u1ea5t gi\u00fap b\u1ea1n c\u1ea3i thi\u1ec7n v\u00e0 t\u0103ng ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m. <\/p>\n\n\n\n<p>\n  D\u00f9 v\u1eady, m\u1ed9t s\u1ed1 doanh nghi\u1ec7p th\u01b0\u1eddng b\u1ecf qua b\u01b0\u1edbc ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng. Nh\u1eefng \u00fd ki\u1ebfn, \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 c\u01a1 s\u1edf gi\u00fap doanh nghi\u1ec7p \u0111\u1ecbnh h\u00ecnh v\u00e0 ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c kinh doanh trong t\u01b0\u01a1ng lai.\n<\/p>\n\n\n\n<h3 id=\"Cung_c\u1ea5p_d\u1ecbch_v\u1ee5_\u01b0u_\u0111\u00e3i_cho_kh\u00e1ch_h\u00e0ng\"><a id=\"post-4147-_w6uomdgrcl38\"><\/a><strong>Cung c\u1ea5p d\u1ecbch v\u1ee5 \u01b0u \u0111\u00e3i cho kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n\n\n\n<p>   S\u1ebd th\u1eadt nh\u00e0m ch\u00e1n n\u1ebfu m\u1ed9t doanh nghi\u1ec7p kh\u00f4ng bao gi\u1edd gi\u1ea3m gi\u00e1 ho\u1eb7c t\u1ed5 ch\u1ee9c <a href=\"https:\/\/tino.vn\/blog\/customer-experience-la-gi\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/tino.vn\/blog\/customer-experience-la-gi\/\" rel=\"noreferrer noopener\">ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i<\/a> cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng l\u00e2u n\u0103m. H\u00e3y th\u1ec3 hi\u1ec7n s\u1ef1 tri \u00e2n c\u1ee7a m\u00ecnh \u0111\u1ebfn kh\u00e1ch h\u00e0ng qua c\u00e1c cu\u1ed9c g\u1ecdi b\u1eb1ng nh\u1eefng ch\u00ednh s\u00e1ch \u01b0u \u0111\u00e3i. <\/p>\n\n\n\n<p>\n  C\u00e1c doanh nghi\u1ec7p l\u1edbn tr\u00ean th\u1ebf gi\u1edbi trong \u0111\u00f3 c\u00f3 Vi\u1ec7t Nam \u0111\u00e3 v\u00e0 \u0111ang \u00e1p d\u1ee5ng h\u00ecnh th\u1ee9c n\u00e0y \u0111\u1ebfn kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft c\u1ee7a m\u00ecnh. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 th\u1ebb VIP, ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i trong c\u00e1c d\u1ecbp l\u1ec5 l\u1edbn, \u01b0u \u0111\u00e3i trong ng\u00e0y sinh nh\u1eadt c\u1ee7a kh\u00e1ch h\u00e0ng,&#8230; Nh\u1eefng \u201cm\u00f3n qu\u00e0\u201d nh\u1ecf n\u00e0y khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 quan t\u00e2m, t\u1ea1o \u0111\u1ed9ng l\u1ef1c th\u00fac \u0111\u1ea9y h\u1ecd ti\u1ebfp t\u1ee5c \u0111\u1ed3ng h\u00e0nh c\u00f9ng doanh nghi\u1ec7p l\u00e2u d\u00e0i.\n<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/tino.vn\/blog\/wp-content\/uploads\/2025\/06\/1_word-image-148.jpg\" alt=\"quy-trinh-cham-soc-khach-hang-sau-ban-hang\" class=\"wp-image-4160\" width=\"700\" title=\"\"><\/figure><\/div>\n\n\n\n<p>\n  \u0110\u1eebng b\u1ecf qua quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng n\u1ebfu b\u1ea1n kh\u00f4ng mu\u1ed1n m\u00ecnh m\u1ea5t \u0111i m\u1ed9t ng\u01b0\u1eddi \u0111\u1ed3ng h\u00e0nh ti\u1ec1m n\u0103ng. Th\u00f4ng qua quy tr\u00ecnh 5 b\u01b0\u1edbc Tino Group cung c\u1ea5p ph\u00eda tr\u00ean, doanh nghi\u1ec7p c\u00f3 th\u1ec3 tham kh\u1ea3o v\u00e0 t\u00f9y ch\u1ec9nh sao cho ph\u00f9 h\u1ee3p v\u1edbi m\u00f4 h\u00ecnh kinh doanh c\u1ee7a m\u00ecnh. Hy v\u1ecdng b\u1ea1n s\u1ebd t\u1ea1o ra m\u1ed9t quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng \u0111\u1ed9c \u0111\u00e1o v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t!\n<\/p>\n\n\n\n<h2 id=\"FAQs_v\u1ec1_ch\u0103m_s\u00f3c_kh\u00e1ch_h\u00e0ng_sau_b\u00e1n_h\u00e0ng\"><a id=\"post-4147-_dhmqsx3y0f9c\"><\/a>FAQs v\u1ec1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1630899753120\" class=\"rank-math-list-item\">\n<h3 id=\"G\u1ecdi_cho_kh\u00e1ch_h\u00e0ng_bao_nhi\u00eau_l\u1ea7n_l\u00e0_\u0111\u1ee7?\">G\u1ecdi cho kh\u00e1ch h\u00e0ng bao nhi\u00eau l\u1ea7n l\u00e0 \u0111\u1ee7?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>T\u1ed1t nh\u1ea5t, b\u1ea1n c\u1ea7n duy tr\u00ec cu\u1ed9c g\u1ecdi v\u1edbi kh\u00e1ch h\u00e0ng \u00edt nh\u1ea5t 1 l\u1ea7n trong th\u1eddi gian h\u1ee3p \u0111\u1ed3ng. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m c\u1ee7a doanh nghi\u1ec7p d\u00e0nh cho kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n gi\u1ea3i quy\u1ebft k\u1ecbp th\u1eddi nh\u1eefng v\u1ea5n \u0111\u1ec1, kh\u00fac m\u1eafc h\u1ecd g\u1eb7p ph\u1ea3i.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1630899758520\" class=\"rank-math-list-item\">\n<h3 id=\"N\u00ean_s\u1eed_d\u1ee5ng_ph\u1ea7n_m\u1ec1m_CRM_\u0111\u1ec3_ch\u0103m_s\u00f3c_kh\u00e1ch_h\u00e0ng_sau_b\u00e1n_h\u00e0ng_kh\u00f4ng?\">N\u00ean s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m CRM \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng kh\u00f4ng?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>T\u1ea5t nhi\u00ean l\u00e0 c\u00f3! Th\u1ef1c t\u1ebf, qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t b\u00e0i to\u00e1n kh\u00f3 \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng doanh nghi\u1ec7p c\u00f3 s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng l\u1edbn. V\u00ec v\u1eady, doanh nghi\u1ec7p r\u1ea5t c\u1ea7n \u0111\u1ebfn s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a c\u00e1c ph\u1ea7n m\u1ec1m CRM, ch\u00fang c\u00f3 kh\u1ea3 n\u0103ng t\u1ed1i \u01b0u h\u00f3a qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc, trong v\u00e0 sau b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1630899873267\" class=\"rank-math-list-item\">\n<h3 id=\"\u0110i\u1ec3m_kh\u00e1c_nhau_gi\u1eefa_pre-sales_v\u00e0_after-sales_l\u00e0_g\u00ec?\">\u0110i\u1ec3m kh\u00e1c nhau gi\u1eefa pre-sales v\u00e0 after-sales l\u00e0 g\u00ec?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>&#8211; Pre-sales l\u00e0 qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi h\u1ecd \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua s\u1ea3n ph\u1ea9m v\u00e0 k\u00e9o d\u00e0i \u0111\u1ebfn khi kh\u00e1ch h\u00e0ng \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m tr\u00ean tay.<br \/>&#8211; After-sales l\u00e0 qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau khi h\u1ecd \u0111\u00e3 mua v\u00e0 tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1630899894450\" class=\"rank-math-list-item\">\n<h3 id=\"N\u00ean_ch\u1ee7_\u0111\u1ed9ng_g\u1ecdi_\u0111i\u1ec7n_cho_kh\u00e1ch_h\u00e0ng_sau_khi_b\u00e1n_\u0111\u01b0\u1ee3c_s\u1ea3n_ph\u1ea9m_kh\u00f4ng?_\">N\u00ean ch\u1ee7 \u0111\u1ed9ng g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng sau khi b\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m kh\u00f4ng? <\/h3>\n<div class=\"rank-math-answer \">\n\n<p>C\u00f3 ch\u1ee9! H\u00e3y ch\u1ee7 \u0111\u1ed9ng g\u1ecdi cho kh\u00e1ch h\u00e0ng sau m\u1ed9t ng\u00e0y h\u1ecd mua s\u1ea3n ph\u1ea9m. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi nh\u01b0: \u201cAnh\/Ch\u1ecb c\u00f3 g\u1eb7p v\u1ea5n \u0111\u1ec1 g\u00ec khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m kh\u00f4ng?\u201d, \u201cC\u00f3 t\u00ednh n\u0103ng n\u00e0o Anh\/Ch\u1ecb mu\u1ed1n s\u1eed d\u1ee5ng nh\u01b0ng ch\u01b0a bi\u1ebft c\u00e1ch kh\u00f4ng?\u201d, \u201cSau m\u1ed9t ng\u00e0y tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m, Anh\/Ch\u1ecb c\u1ea3m th\u1ea5y nh\u01b0 th\u1ebf n\u00e0o?\u201d,&#8230;<br \/>S\u1ef1 ch\u1ee7 \u0111\u1ed9ng t\u1ea1o n\u00ean phong c\u00e1ch l\u00e0m vi\u1ec7c chuy\u00ean nghi\u1ec7p v\u00e0 khi\u1ebfn ng\u01b0\u1eddi ti\u00eau d\u00f9ng tin t\u01b0\u1edfng doanh nghi\u1ec7p b\u1ea1n h\u01a1n.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<p>\n  M\u1ecdi th\u1eafc m\u1eafc v\u00e0 g\u00f3p \u00fd li\u00ean quan, xin vui l\u00f2ng<a href=\"https:\/\/tino.vn\/blog\/\"> li\u00ean h\u1ec7 ngay Tino Group<\/a> \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n chi ti\u1ebft ho\u1eb7c<a href=\"https:\/\/www.facebook.com\/tino.com.vn\" rel=\"nofollow noopener\" target=\"_blank\"> Fanpage<\/a> \u0111\u1ec3 c\u1eadp nh\u1eadt nh\u1eefng th\u00f4ng tin m\u1edbi nh\u1ea5t nh\u00e9!\n<\/p>\n\n\n\n<p>\n  Tinh g\u1ecdn quy tr\u00ecnh &#8211; ch\u1ea1m \u0111\u1ec9nh doanh thu &#8211; Tino Group t\u1ef1 tin \u0111\u1ed3ng h\u00e0nh c\u00f9ng doanh nghi\u1ec7p Vi\u1ec7t tr\u00ean h\u00e0nh tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1!\n<\/p>\n\n\n\n<p><strong>C\u00d4NG TY C\u1ed4 PH\u1ea6N T\u1eacP \u0110O\u00c0N TINO<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Tr\u1ee5 s\u1edf ch\u00ednh: L17-11, T\u1ea7ng 17, T\u00f2a nh\u00e0 Vincom Center, S\u1ed1 72 L\u00ea Th\u00e1nh T\u00f4n, Ph\u01b0\u1eddng B\u1ebfn Ngh\u00e9, Qu\u1eadn 1, Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh<\/li><li>T\u1ed5ng \u0111\u00e0i mi\u1ec5n ph\u00ed: 1800 6734<\/li><li>Email: info@tino.org<\/li><li>Website: <a href=\"https:\/\/tino.vn\/blog\/\">www.tino.org<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>M\u1ed9t trong nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p hi\u1ec7u qu\u1ea3 nh\u1ea5t khi\u1ebfn ng\u01b0\u1eddi ti\u00eau d\u00f9ng m\u00e3i nh\u1edb \u0111\u1ebfn doanh nghi\u1ec7p \u0111\u00f3 ch\u00ednh l\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng. Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y gi\u00fap doanh nghi\u1ec7p chuy\u1ec3n \u0111\u1ed5i kh\u00e1ch h\u00e0ng t\u1eeb ti\u1ec1m n\u0103ng sang trung th\u00e0nh hi\u1ec7u qu\u1ea3 nh\u1ea5t. Gi\u1edbi thi\u1ec7u v\u1ec1 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":4148,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5390],"tags":[7355],"class_list":["post-110548","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-tu-van-hanh-doanh-nghiep"],"_links":{"self":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/posts\/110548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/comments?post=110548"}],"version-history":[{"count":1,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/posts\/110548\/revisions"}],"predecessor-version":[{"id":114261,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/posts\/110548\/revisions\/114261"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media\/4148"}],"wp:attachment":[{"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/media?parent=110548"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/categories?post=110548"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tino.vn\/blog\/wp-json\/wp\/v2\/tags?post=110548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}