{"id":111575,"date":"2024-07-22T19:07:00","date_gmt":"2024-07-22T12:07:00","guid":{"rendered":"https:\/\/tino.org\/?p=7656"},"modified":"2025-06-11T15:19:40","modified_gmt":"2025-06-11T08:19:40","slug":"customer-base-la-gi","status":"publish","type":"post","link":"https:\/\/tino.vn\/blog\/customer-base-la-gi\/","title":{"rendered":"Customer Base l\u00e0 g\u00ec? 4 b\u01b0\u1edbc x\u00e2y d\u1ef1ng v\u00e0 8 tips gi\u00fap doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n Customer Base"},"content":{"rendered":"\n\n\n

<\/h1>\n\n\n\n

N\u1ebfu mu\u1ed1n doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd v\u00e0 b\u1ec1n v\u1eefng, b\u1ea1n h\u00e3y b\u1eaft \u0111\u1ea7u t\u00ecm hi\u1ec3u Customer Base l\u00e0 g\u00ec. Kh\u00f4ng \u0111\u01a1n gi\u1ea3n l\u00e0 m\u1ed9t danh s\u00e1ch kh\u00e1ch h\u00e0ng, Customer Base c\u00f2n l\u00e0 n\u1ec1n t\u1ea3ng \u0111\u1ec3 doanh nghi\u1ec7p x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c Marketing<\/a> hi\u1ec7u qu\u1ea3, t\u0103ng tr\u01b0\u1edfng doanh thu. Trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y, Tino Group s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 Customer Base c\u0169ng c\u00e1ch x\u00e2y d\u1ef1ng c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3. M\u1eddi b\u1ea1n c\u00f9ng theo d\u00f5i ngay nh\u00e9!<\/strong><\/p>\n\n\n\n

<\/a>Customer Base l\u00e0 g\u00ec?<\/strong><\/h2>\n\n\n\n

Customer Base (t\u1ea1m d\u1ecbch: C\u01a1 s\u1edf kh\u00e1ch h\u00e0ng<\/em>) l\u00e0 nh\u00f3m ng\u01b0\u1eddi th\u01b0\u1eddng xuy\u00ean mua s\u1ea3n ph\u1ea9m ho\u1eb7c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. Nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0y th\u01b0\u1eddng xuy\u00ean t\u01b0\u01a1ng t\u00e1c v\u00e0 mang l\u1ea1i gi\u00e1 tr\u1ecb t\u00e0i ch\u00ednh l\u1edbn nh\u1ea5t cho doanh nghi\u1ec7p. Tu\u1ef3 v\u00e0o ng\u00e0nh ngh\u1ec1, Customer Base c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t nh\u00f3m c\u1ee5 th\u1ec3 ho\u1eb7c m\u1ed9t \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau d\u1ef1a tr\u00ean h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng<\/a>.<\/p>\n\n\n

\n
\"khai-niem-customer-base\"
Kh\u00e1i ni\u1ec7m Customer Base<\/em><\/figcaption><\/figure>\n<\/div>\n\n\n

Vi\u1ec7c x\u00e1c \u0111\u1ecbnh Customer Base \u0111\u00f3ng vai tr\u00f2 r\u1ea5t quan tr\u1ecdng v\u00ec \u0111\u00e2y l\u00e0 nh\u1eefng c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1eb7c bi\u1ec7t \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p. \u0110\u00e2y l\u00e0 nh\u00f3m kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n nhi\u1ec1u nh\u1ea5t v\u00e0 d\u1ef1a v\u00e0o doanh nghi\u1ec7p b\u1ea1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u00e0 h\u1ecd g\u1eb7p ph\u1ea3i. Nh\u1eadn di\u1ec7n \u0111\u00fang Customer Base s\u1ebd gi\u00fap \u0111\u1ed9i ng\u0169 Marketing, b\u00e1n h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 hi\u1ec7u qu\u1ea3 v\u1edbi c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n

Trong Customer Base, c\u00f3 m\u1ed9t nh\u00f3m nh\u1ecf g\u1ecdi l\u00e0 \u201cInstalled Customer Base\u201d. \u0110\u00e2y l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng \u0111ang \u1edf m\u1ed9t giai \u0111o\u1ea1n c\u1ee5 th\u1ec3 trong h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng, kh\u00e1c bi\u1ec7t so v\u1edbi ph\u1ea7n c\u00f2n l\u1ea1i c\u1ee7a Customer Base.<\/p>\n\n\n\n

<\/a>6 nh\u00f3m kh\u00e1ch h\u00e0ng trong Customer Base<\/strong><\/h2>\n\n\n\n

Customer Base c\u1ee7a m\u1ed9t doanh nghi\u1ec7p bao g\u1ed3m nhi\u1ec1u nh\u00f3m kh\u00e1ch h\u00e0ng kh\u00e1c nhau. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 6 nh\u00f3m kh\u00e1ch h\u00e0ng ch\u00ednh<\/a>.<\/p>\n\n\n\n

<\/a>Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/strong><\/h3>\n\n\n\n

Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 nhu c\u1ea7u v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n v\u00e0 c\u00f3 th\u1ec3 \u0111\u00e3 mua t\u1eeb n\u01a1i kh\u00e1c. H\u1ecd c\u00f3 \u0111\u1eb7c \u0111i\u1ec3m chung v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i c\u1ee7a b\u1ea1n v\u00e0 c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n thay v\u00ec mua t\u1eeb \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh. V\u00ec v\u1eady, n\u00ean bao g\u1ed3m h\u1ecd v\u00e0o c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n

<\/a>Kh\u00e1ch h\u00e0ng m\u1edbi<\/strong><\/h3>\n\n\n\n

\u0110\u00e2y l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng v\u1eeba mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n ho\u1eb7c l\u1ea7n \u0111\u1ea7u ti\u00ean t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p. Khi h\u1ecd ho\u00e0n t\u1ea5t m\u1ed9t giao d\u1ecbch mua, th\u1ec3 hi\u1ec7n nhu c\u1ea7u v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n, h\u1ecd tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n c\u1ee7a c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

<\/a>Kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u00e0 kh\u00e1ch h\u00e0ng quay l\u1ea1i<\/strong><\/h3>\n\n\n\n

\u0110\u00e2y l\u00e0 nh\u00f3m kh\u00e1ch h\u00e0ng c\u00f3 gi\u00e1 tr\u1ecb nh\u1ea5t \u0111\u1ed1i v\u1edbi c\u00f4ng ty. H\u1ecd th\u01b0\u1eddng xuy\u00ean mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n v\u00e0 c\u00f3 s\u1ef1 k\u1ebft n\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. M\u1eb7c d\u00f9 h\u1ecd c\u00f3 th\u1ec3 kh\u00f4ng mua t\u1ea5t c\u1ea3 m\u1ecdi th\u1ee9 b\u1ea1n cung c\u1ea5p, nh\u01b0ng n\u1ebfu b\u1ea1n gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m m\u1edbi ho\u1eb7c c\u00f3 gi\u00e1 tr\u1ecb cao h\u01a1n, kh\u1ea3 n\u0103ng h\u1ecd s\u1ebd mua l\u00e0 r\u1ea5t cao. Nh\u00f3m n\u00e0y c\u0169ng gi\u00fap ti\u1ebfp th\u1ecb c\u00f4ng ty th\u00f4ng qua c\u00e1c \u0111\u1ec1 xu\u1ea5t truy\u1ec1n mi\u1ec7ng, \u0111\u00e1nh gi\u00e1 vi\u1ebft v\u00e0 th\u1ea3o lu\u1eadn tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng nh\u01b0 m\u1ea1ng x\u00e3 h\u1ed9i.<\/p>\n\n\n

\n
\"cac-nhom-khach-hang-trong-customer-base\"
C\u00e1c nh\u00f3m kh\u00e1ch h\u00e0ng trong Customer Base<\/em><\/figcaption><\/figure>\n<\/div>\n\n\n

<\/a>Kh\u00e1ch h\u00e0ng c\u00f3 gi\u00e1 tr\u1ecb v\u00f2ng \u0111\u1eddi th\u1ea5p<\/strong><\/h3>\n\n\n\n

Gi\u00e1 tr\u1ecb v\u00f2ng \u0111\u1eddi kh\u00e1ch h\u00e0ng (CLV) l\u00e0 \u01b0\u1edbc t\u00ednh v\u1ec1 doanh thu trung b\u00ecnh m\u00e0 m\u1ed9t kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1ea1o ra trong su\u1ed1t th\u1eddi gian l\u00e0 kh\u00e1ch h\u00e0ng. Kh\u00e1ch h\u00e0ng c\u00f3 gi\u00e1 tr\u1ecb v\u00f2ng \u0111\u1eddi th\u1ea5p mua s\u1ea3n ph\u1ea9m t\u1eeb b\u1ea1n th\u1ec9nh tho\u1ea3ng ho\u1eb7c, n\u1ebfu doanh nghi\u1ec7p c\u1ee7a b\u1ea1n ho\u1ea1t \u0111\u1ed9ng d\u1ef1a tr\u00ean \u0111\u0103ng k\u00fd, h\u1ecd \u0111\u0103ng k\u00fd g\u00f3i c\u00f3 gi\u00e1 tr\u1ecb th\u1ea5p nh\u1ea5t. D\u00f9 \u0111\u01b0\u1ee3c x\u1ebfp v\u00e0o nh\u00f3m “th\u1ea5p”, h\u1ecd v\u1eabn \u0111\u00f3ng g\u00f3p v\u00e0o ngu\u1ed3n thu c\u1ee7a c\u00f4ng ty v\u00e0 khi \u0111\u01b0\u1ee3c t\u00edch l\u0169y, c\u00f3 th\u1ec3 \u0111\u00f3ng g\u00f3p \u0111\u00e1ng k\u1ec3 v\u00e0o doanh thu cu\u1ed1i c\u00f9ng.<\/p>\n\n\n\n

<\/a>Kh\u00e1ch h\u00e0ng c\u0169<\/strong><\/h3>\n\n\n\n

\u0110\u00e2y l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 ng\u1eebng mua h\u00e0ng t\u1eeb b\u1ea1n. H\u1ecd c\u00f3 th\u1ec3 \u0111\u00e3 \u0111\u1ea1t \u0111\u1ebfn gi\u1edbi h\u1ea1n nh\u00e2n kh\u1ea9u h\u1ecdc c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n, ho\u1eb7c t\u00ecnh hu\u1ed1ng c\u1ee7a h\u1ecd c\u00f3 th\u1ec3 \u0111\u00e3 thay \u0111\u1ed5i. V\u00ed d\u1ee5, n\u1ebfu b\u1ea1n b\u00e1n \u0111\u1ed3 ch\u01a1i cho tr\u1ebb em t\u1eeb 3-10 tu\u1ed5i, khi tr\u1ebb l\u1edbn h\u01a1n 10 tu\u1ed5i, ph\u1ee5 huynh s\u1ebd kh\u00f4ng mua \u0111\u1ed3 ch\u01a1i cho \u0111\u1ed9 tu\u1ed5i n\u00e0y n\u1eefa. Tuy nhi\u00ean, kh\u00e1ch h\u00e0ng c\u0169 c\u00f3 th\u1ec3 quay l\u1ea1i khi h\u1ecd c\u00f3 ch\u00e1u. N\u1ebfu nhi\u1ec1u kh\u00e1ch h\u00e0ng r\u1eddi \u0111i, h\u00e3y \u0111\u00e1nh gi\u00e1 l\u1ea1i c\u00e1c ch\u1ec9 s\u1ed1 t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng ho\u1eb7c t\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec3 xem \u0111i\u1ec1u g\u00ec \u0111\u00e3 thay \u0111\u1ed5i l\u00e0m \u1ea3nh h\u01b0\u1edfng ti\u00eau c\u1ef1c \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

<\/a>Kh\u00e1ch h\u00e0ng “Butterfly”<\/strong><\/h3>\n\n\n\n

B\u1ea1n kh\u00f4ng th\u1ec3 tin t\u01b0\u1edfng v\u00e0o s\u1ef1 trung th\u00e0nh c\u1ee7a nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0y v\u00ec h\u1ecd th\u01b0\u1eddng xuy\u00ean thay \u0111\u1ed5i gi\u1eefa c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u1ec3 t\u00ecm ki\u1ebfm \u01b0u \u0111\u00e3i t\u1ed1t nh\u1ea5t ho\u1eb7c s\u1eed d\u1ee5ng nhi\u1ec1u s\u1ea3n ph\u1ea9m \u0111\u1ec3 \u0111\u00e1p \u1ee9ng s\u1edf th\u00edch c\u00e1 nh\u00e2n. Nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0y kh\u00f4ng mua h\u00e0ng v\u00ec h\u1ecd k\u1ebft n\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n m\u00e0 v\u00ec b\u1ea1n c\u00f3 s\u1ea3n ph\u1ea9m \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd. D\u00f9 h\u1ecd c\u00f3 th\u1ec3 mua m\u1ed9t s\u1ea3n ph\u1ea9m t\u1eeb c\u00f4ng ty b\u1ea1n, nh\u01b0ng s\u1ebd mua c\u00e1c s\u1ea3n ph\u1ea9m li\u00ean quan t\u1eeb n\u01a1i kh\u00e1c n\u1ebfu c\u00f3 l\u1ee3i v\u1ec1 gi\u00e1 c\u1ea3 ho\u1eb7c s\u1eb5n c\u00f3.<\/p>\n\n\n\n

<\/a>4 b\u01b0\u1edbc x\u00e2y d\u1ef1ng Customer Base hi\u1ec7u qu\u1ea3<\/strong><\/h2>\n\n\n\n

<\/a>X\u00e1c \u0111\u1ecbnh th\u1ecb tr\u01b0\u1eddng m\u1ee5c ti\u00eau<\/strong><\/h3>\n\n\n\n

Th\u1ecb tr\u01b0\u1eddng m\u1ee5c ti\u00eau l\u00e0 nh\u00f3m kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng mua s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n cao nh\u1ea5t. B\u1ea1n c\u1ea7n hi\u1ec3u r\u00f5 h\u1ecd l\u00e0 ai v\u00e0 h\u1ecd c\u1ea7n g\u00ec \u0111\u1ec3 thu h\u00fat h\u1ecd v\u00e0 gi\u00e0nh \u0111\u01b0\u1ee3c kinh doanh c\u1ee7a h\u1ecd.<\/p>\n\n\n\n

Th\u1ef1c hi\u1ec7n nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng v\u1edbi kh\u1ea3o s\u00e1t, nh\u00f3m t\u1eadp trung v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u \u0111\u1ec3 t\u00ecm hi\u1ec3u chi ti\u1ebft nh\u00e2n kh\u1ea9u h\u1ecdc v\u00e0 h\u00e0nh vi mua h\u00e0ng. Quan s\u00e1t \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh. X\u00e1c \u0111\u1ecbnh c\u00e1ch c\u00e1c doanh nghi\u1ec7p \u0111\u00f3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd v\u00e0 xem li\u1ec7u c\u00f3 b\u1ea5t k\u1ef3 khu v\u1ef1c n\u00e0o tr\u00ean th\u1ecb tr\u01b0\u1eddng hi\u1ec7n \u0111ang b\u1ecb ph\u1ee5c v\u1ee5 k\u00e9m.<\/p>\n\n\n\n

<\/a>Ph\u00e2n t\u00edch c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i<\/strong><\/h3>\n\n\n\n

Xem x\u00e9t th\u00f4ng tin kh\u00e1ch h\u00e0ng trong ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM) \u0111\u1ec3 ph\u00e1t hi\u1ec7n xu h\u01b0\u1edbng. Sau \u0111\u00f3, t\u1ea1o m\u1ed9t ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean mua h\u00e0ng t\u1eeb doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. H\u1ecd c\u00f3 nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m chung n\u00e0o?<\/p>\n\n\n

\n
\"cac-buoc-xay-dung-customer-base\"
C\u00e1c b\u01b0\u1edbc x\u00e2y d\u1ef1ng Customer Base<\/em><\/figcaption><\/figure>\n<\/div>\n\n\n

C\u00f9ng v\u1edbi vi\u1ec7c s\u1eed d\u1ee5ng CRM, h\u00e3y kh\u1ea3o s\u00e1t nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh nh\u1ea5t c\u1ee7a b\u1ea1n. Nhu c\u1ea7u c\u1ee7a h\u1ecd l\u00e0 g\u00ec? S\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 n\u00e0o thu h\u00fat h\u1ecd nh\u1ea5t? Ph\u1ea7n m\u1ec1m ph\u00e2n t\u00edch gi\u00fap ngu\u1ed3n d\u1eef li\u1ec7u nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng ph\u00e1t hi\u1ec7n xu h\u01b0\u1edbng. T\u1ed5ng h\u1ee3p nh\u1eefng ph\u00e1t hi\u1ec7n c\u1ee7a b\u1ea1n th\u00e0nh m\u1ed9t t\u00e0i nguy\u00ean, nh\u01b0 t\u00e0i li\u1ec7u ho\u1eb7c b\u1ea3ng t\u00ednh.<\/p>\n\n\n\n

<\/a>Xem x\u00e9t c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng c\u1ee7a \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh<\/strong><\/h3>\n\n\n\n

S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng c\u1ee7a \u0111\u1ed1i th\u1ee7 v\u00e0 so s\u00e1nh v\u1edbi c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. C\u00f3 nh\u1eefng kh\u00e1ch h\u00e0ng m\u00e0 b\u1ea1n ch\u01b0a ti\u1ebfp c\u1eadn m\u00e0 \u0111\u1ed1i th\u1ee7 c\u1ee7a b\u1ea1n \u0111ang ti\u1ebfp c\u1eadn kh\u00f4ng? Li\u1ec7u c\u00f3 \u0111\u00e1ng \u0111\u1ec3 b\u1ea1n theo \u0111u\u1ed5i nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00f3 kh\u00f4ng?<\/p>\n\n\n\n

<\/a>L\u1eadp h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n\n\n\n

S\u1eed d\u1ee5ng th\u00f4ng tin b\u1ea1n \u0111\u00e3 thu th\u1eadp \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t nh\u00e2n v\u1eadt kh\u00e1ch h\u00e0ng ti\u00eau bi\u1ec3u – m\u1ed9t h\u1ed3 s\u01a1 b\u00e1n h\u01b0 c\u1ea5u v\u1ec1 kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n. T\u1ea1o h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 tuy\u1ec7t v\u1eddi khi xem x\u00e9t c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb m\u1edbi. H\u1ed3 s\u01a1 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u01b0 m\u1ed9t \u0111i\u1ec3m tham chi\u1ebfu \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o b\u1ea5t k\u1ef3 s\u00e1ng ki\u1ebfn m\u1edbi n\u00e0o s\u1ebd h\u1ea5p d\u1eabn nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng n\u00e0y \u0111ang t\u00ecm ki\u1ebfm. V\u00e0 n\u1ebfu b\u1ea1n c\u00f3 nhi\u1ec1u ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng, h\u00e3y t\u1ea1o nhi\u1ec1u kh\u00e1ch h\u00e0ng l\u00fd t\u01b0\u1edfng cho c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 nh\u1ea5t \u0111\u1ecbnh.<\/p>\n\n\n\n

H\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 dao \u0111\u1ed9ng t\u1eeb t\u1ed5ng qu\u00e1t \u0111\u1ebfn r\u1ea5t chi ti\u1ebft. C\u00e1c th\u00f4ng tin ph\u1ed5 bi\u1ebfn bao g\u1ed3m:<\/p>\n\n\n\n