{"id":5393,"date":"2021-10-29T08:51:07","date_gmt":"2021-10-29T01:51:07","guid":{"rendered":"https:\/\/tino.org\/?p=5393"},"modified":"2025-06-10T15:31:13","modified_gmt":"2025-06-10T08:31:13","slug":"trai-nghiem-khach-hang-va-dich-vu-khach-hang","status":"publish","type":"post","link":"https:\/\/tino.vn\/blog\/trai-nghiem-khach-hang-va-dich-vu-khach-hang\/","title":{"rendered":"T\u00ecm hi\u1ec3u v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng"},"content":{"rendered":"\n

Nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 t\u00edn nhi\u1ec7m t\u1eeb ng\u01b0\u1eddi ti\u00eau d\u00f9ng l\u00e0 mong mu\u1ed1n c\u1ee7a b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o. \u0110\u1ec3 g\u1ea7y d\u1ef1ng v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p c\u1ea7n ph\u1ea3i n\u1eafm r\u00f5 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p chinh ph\u1ee5c kh\u00e1ch h\u00e0ng. V\u00ec v\u1eady, trong b\u00e0i vi\u1ebft n\u00e0y, Tino Group s\u1ebd gi\u00fap doanh nghi\u1ec7p t\u00ecm hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 hai thu\u1eadt ng\u1eef: tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/a>.<\/strong> <\/p>\n\n\n\n

<\/a>T\u00ecm hi\u1ec3u v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n\n\n\n

<\/a>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/strong><\/h3>\n\n\n\n

Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (Customer Experience<\/a><\/strong>) l\u00e0 thu\u1eadt ng\u1eef d\u00f9ng \u0111\u1ec3 ch\u1ec9 c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c, giao d\u1ecbch v\u1edbi m\u1ed9t doanh nghi\u1ec7p, t\u1ed5 ch\u1ee9c ho\u1eb7c th\u01b0\u01a1ng hi\u1ec7u n\u00e0o \u0111\u00f3. <\/p>\n\n\n\n

\"trai-nghiem-khach-hang-va-dich-vu-khach-hang\"<\/figure><\/div>\n\n\n\n

\n Doanh nghi\u1ec7p t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed1t s\u1ebd c\u00f3 v\u1ecb th\u1ebf cao v\u00e0 \u0111\u01b0\u1ee3c t\u00edn nhi\u1ec7m h\u01a1n trong l\u0129nh v\u1ef1c ho\u1ea1t \u0111\u1ed9ng. Theo SuperOffice, c\u00f3 h\u01a1n 140% kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd chi ti\u00eau cho m\u1ed9t doanh nghi\u1ec7p trong v\u00f2ng 6 n\u0103m v\u00ec h\u1ecd t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng h\u1ea5p d\u1eabn.\n<\/p>\n\n\n\n

Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c xem l\u00e0 \u201ch\u00e0nh tr\u00ecnh\u201d k\u00e9o d\u00e0i li\u00ean t\u1ee5c, kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf c\u00e1c d\u1ecbch v\u1ee5 nh\u1ea5t \u0111\u1ecbnh. C\u00f3 th\u1ec3 n\u00f3i, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng bao h\u00e0m to\u00e0n m\u1ecdi t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p. T\u1eeb vi\u1ec7c ng\u01b0\u1eddi d\u00f9ng truy c\u1eadp v\u00e0o website<\/a>, trao \u0111\u1ed5i v\u1edbi nh\u00e2n vi\u00ean, ti\u1ebfp c\u1eadn chi\u1ebfn l\u01b0\u1ee3c Marketing \u0111\u1ebfn khi thanh to\u00e1n s\u1ea3n ph\u1ea9m \u0111\u1ec1u l\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. <\/p>\n\n\n\n

<\/a>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/strong><\/h3>\n\n\n\n

So v\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng (Customer Service<\/strong>) quen thu\u1ed9c v\u00e0 c\u00f3 ph\u1ea1m vi h\u1eb9p h\u01a1n. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 s\u1ef1 tr\u1ee3 gi\u00fap m\u00e0 m\u1ed9t doanh nghi\u1ec7p cung c\u1ea5p \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc, trong v\u00e0 sau khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5. <\/p>\n\n\n\n

\n Doanh nghi\u1ec7p c\u00f3 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t s\u1ebd t\u1ea1o ra m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u00e0 b\u1ec1n v\u1eefng v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Kh\u00e1c v\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, vai tr\u00f2 c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng ri\u00eang bi\u1ec7t v\u00e0 ch\u1ec9 li\u00ean quan \u0111\u1ebfn b\u1ed9 ph\u1eadn k\u1ebft n\u1ed1i tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng.\n<\/p>\n\n\n\n

\"trai-nghiem-khach-hang-va-dich-vu-khach-hang\"<\/figure><\/div>\n\n\n\n

\n Ng\u00e0y nay, khi chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00ean ng\u00f4i, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c \u201cc\u1ed9ng h\u01b0\u1edfng\u201d th\u00eam s\u1ee9c m\u1ea1nh t\u1eeb c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i, n\u1ed5i b\u1eadt nh\u1ea5t l\u00e0 chatbot AI. C\u00f4ng ngh\u1ec7 n\u00e0y gi\u00fap doanh nghi\u1ec7p t\u1ef1 \u0111\u1ed9ng x\u1eed l\u00fd c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t.\n<\/p>\n\n\n\n

<\/a>3 \u0111i\u1ec3m kh\u00e1c nhau gi\u1eefa tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n\n\n\n

\n D\u1ef1a v\u00e0o hai kh\u00e1i ni\u1ec7m \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp ph\u00eda tr\u00ean, ta c\u00f3 th\u1ec3 r\u00fat ra k\u1ebft lu\u1eadn: d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 \u201ct\u1eadp h\u1ee3p con\u201d c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ec1 c\u1eadp \u0111\u1ebfn to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p, t\u1eeb nh\u1eadn th\u1ee9c ban \u0111\u1ea7u \u0111\u1ebfn c\u00e1c b\u01b0\u1edbc mua h\u00e0ng.\n<\/p>\n\n\n\n

\n Trong khi \u0111\u00f3, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u1ec9 x\u00e9t \u0111\u1ebfn m\u1ed9t s\u1ef1 ki\u1ec7n duy nh\u1ea5t, \u0111\u00f3 l\u00e0 khi kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u00fap \u0111\u1ee1 v\u00e0 nh\u1eadn s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb doanh nghi\u1ec7p trong su\u1ed1t h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m.\n<\/p>\n\n\n\n

\n V\u00ec v\u1eady, khi \u0111\u1eb7t hai thu\u1eadt ng\u1eef n\u00e0y l\u00ean \u201cb\u00e0n c\u00e2n\u201d, b\u1ea1n s\u1ebd th\u1ea5y ch\u00fang c\u00f3 3 \u0111i\u1ec3m kh\u00e1c bi\u1ec7t r\u00f5 n\u00e9t nh\u1ea5t l\u00e0: m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c, t\u00ednh ch\u1ee7 \u0111\u1ed9ng v\u00e0 th\u1eddi gian k\u1ebft n\u1ed1i.\n<\/p>\n\n\n\n

<\/a>M\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c<\/strong><\/h3>\n\n\n\n

<\/a>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n\n\n\n

\n \u0110\u1ed1i v\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p s\u1ebd t\u1ea1o ra nhi\u1ec1u \u0111i\u1ec3m ch\u1ea1m (Customer Touchpoints<\/strong>), k\u00e9o d\u00e0i m\u1ed1i quan h\u1ec7 t\u01b0\u01a1ng t\u00e1c. Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u1ea3i d\u00e0i t\u1eeb b\u01b0\u1edbc kh\u00e1m ph\u00e1, nh\u1eadn th\u1ee9c ban \u0111\u1ea7u \u0111\u1ebfn khi mua h\u00e0ng, ch\u0103m s\u00f3c sau b\u00e1n h\u00e0ng v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 cho l\u1ea7n mua ti\u1ebfp theo.\n<\/p>\n\n\n\n

\"trai-nghiem-khach-hang-va-dich-vu-khach-hang\"<\/figure><\/div>\n\n\n\n

\n \u0110\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n, doanh nghi\u1ec7p ph\u1ea3i c\u1ea7n \u0111\u1ebfn s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a to\u00e0n b\u1ed9 nh\u00e2n vi\u00ean thu\u1ed9c c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau. V\u00ec v\u1eady, m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u1edbn h\u01a1n so v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.\n<\/p>\n\n\n\n

<\/a>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n\n\n\n

\n D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 m\u1ed9t b\u01b0\u1edbc trong tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ed9t kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 c\u00f3 ho\u1eb7c kh\u00f4ng t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p th\u00f4ng qua d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.\n<\/p>\n\n\n\n

\n Nhi\u1ec7m v\u1ee5 c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p b\u1eb1ng c\u00e1ch x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1, gi\u00fap t\u0103ng tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd. V\u00e0 nhi\u1ec7m v\u1ee5 n\u00e0y ch\u1ec9 \u0111\u01b0\u1ee3c th\u1ef1c thi khi kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 v\u1edbi doanh nghi\u1ec7p. V\u00ec v\u1eady, m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng th\u1ea5p h\u01a1n so v\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.\n<\/p>\n\n\n\n

<\/a>T\u00ednh ch\u1ee7 \u0111\u1ed9ng<\/strong><\/h3>\n\n\n\n

<\/a>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n\n\n\n

\n Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1edfi nh\u1eefng d\u1ef1 \u0111o\u00e1n, nghi\u00ean c\u1ee9u v\u00e0 ph\u00e2n t\u00edch c\u1ee7a doanh nghi\u1ec7p. Th\u00f4ng qua c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0: m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c, ph\u1ea3n h\u1ed3i, chia s\u1ebb,…, c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb, doanh nghi\u1ec7p s\u1ebd ch\u1ee7 \u0111\u1ed9ng t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p. V\u1eady, x\u00e9t \u1edf ph\u01b0\u01a1ng di\u1ec7n n\u00e0y, doanh nghi\u1ec7p l\u00e0 nh\u00e2n t\u1ed1 ch\u1ee7 \u0111\u1ed9ng, kh\u00e1ch h\u00e0ng l\u00e0 nh\u00e2n t\u1ed1 b\u1ecb \u0111\u1ed9ng.\n<\/p>\n\n\n\n

\"trai-nghiem-khach-hang-va-dich-vu-khach-hang\"<\/figure><\/div>\n\n\n\n

<\/a>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n\n\n\n

\n Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c xem l\u00e0 nh\u00e2n t\u1ed1 ch\u1ee7 \u0111\u1ed9ng \u0111\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Khi g\u1eb7p v\u1ea5n \u0111\u1ec1, kh\u00e1ch h\u00e0ng s\u1ebd \u201ckh\u1edfi x\u01b0\u1edbng\u201d li\u00ean l\u1ea1c v\u1edbi doanh nghi\u1ec7p \u0111\u1ec3 nh\u1eadn d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3. H\u1ecd c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng li\u00ean h\u1ec7 v\u1edbi doanh nghi\u1ec7p b\u1eb1ng nhi\u1ec1u c\u00e1ch kh\u00e1c nhau nh\u01b0: g\u1eedi email, g\u1ecdi \u0111i\u1ec7n tho\u1ea1i, nh\u1eafn tin qua m\u1ea1ng x\u00e3 h\u1ed9i,… Theo c\u00e1ch n\u00e0y, doanh nghi\u1ec7p \u0111\u00f3ng vai tr\u00f2 b\u1ecb \u0111\u1ed9ng trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.\n<\/p>\n\n\n\n

<\/a>Th\u1eddi h\u1ea1n k\u1ebft n\u1ed1i<\/strong><\/h3>\n\n\n\n

<\/a>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n\n\n\n

\n Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ecbnh l\u01b0\u1ee3ng ho\u1eb7c \u0111o l\u01b0\u1eddng theo kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh. Nh\u01b0 \u0111\u00e3 chia s\u1ebb, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t \u201cch\u1eb7ng \u0111\u01b0\u1eddng\u201d d\u00e0i v\u00e0 di\u1ec5n ra li\u00ean t\u1ee5c. N\u1ebfu m\u1ed9t kh\u00e1ch h\u00e0ng c\u0169 quay tr\u1edf l\u1ea1i v\u1edbi doanh nghi\u1ec7p, tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd s\u1ebd ti\u1ebfp t\u1ee5c \u0111\u01b0\u1ee3c di\u1ec5n ra.\n<\/p>\n\n\n\n

<\/a>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n\n\n\n

\n D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c di\u1ec5n ra khi kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 v\u1edbi doanh nghi\u1ec7p \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u00fap \u0111\u1ee1, h\u1ed7 tr\u1ee3 ho\u1eb7c khi\u1ebfu n\u1ea1i. Ho\u1ea1t \u0111\u1ed9ng n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111o l\u01b0\u1eddng b\u1eb1ng m\u1ed9t ch\u1ec9 s\u1ed1 c\u1ee5 th\u1ec3, ch\u1eb3ng h\u1ea1n nh\u01b0 th\u1eddi gian ph\u1ea3n h\u1ed3i, t\u1ed1c \u0111\u1ed9 x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1. V\u00ec v\u1eady, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng bi\u1ec7t l\u1eadp v\u00e0 c\u00f3 th\u1eddi h\u1ea1n k\u1ebft n\u1ed1i nh\u1ea5t \u0111\u1ecbnh.\n<\/p>\n\n\n\n

\"trai-nghiem-khach-hang-va-dich-vu-khach-hang\"<\/figure><\/div>\n\n\n\n

\n Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 hai kh\u00e1i ni\u1ec7m ho\u00e0n to\u00e0n t\u00e1ch bi\u1ec7t. D\u00f9 v\u1eady, ch\u00fang v\u1eabn song h\u00e0nh c\u00f9ng nhau trong c\u00e1c chi\u1ebfn l\u01b0\u1ee3c x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p. T\u1ea1o ra d\u1ecbch v\u1ee5 v\u00e0 tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi l\u00e0 \u201ccon \u0111\u01b0\u1eddng ng\u1eafn nh\u1ea5t\u201d gi\u00fap doanh nghi\u1ec7p chinh ph\u1ee5c th\u00e0nh c\u00f4ng.\n<\/p>\n\n\n\n

<\/a>FAQs v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n\n\n
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Ph\u1ea7n m\u1ec1m n\u00e0o gi\u00fap t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3?<\/h3>\n
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Theo \u0111\u00e1nh gi\u00e1 c\u1ee7a Tino Group, Bitrix24 ch\u00ednh l\u00e0 ph\u1ea7n m\u1ec1m \u0111\u00e1ng mong \u0111\u1ee3i nh\u1ea5t d\u00e0nh cho m\u1ecdi doanh nghi\u1ec7p. Bitrix24 hi\u1ec7n \u0111ang \u201cl\u00e0m m\u01b0a l\u00e0m gi\u00f3\u201d tr\u00ean th\u1ecb tr\u01b0\u1eddng b\u1edfi c\u00e1c t\u00ednh n\u0103ng n\u1ed5i b\u1eadt v\u1ec1 c\u00e1c gi\u1ea3i ph\u00e1p qu\u1ea3n tr\u1ecb v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, nh\u01b0: l\u01b0u tr\u1eef, qu\u1ea3n l\u00fd, theo d\u00f5i d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, t\u1ef1 \u0111\u1ed9ng h\u00f3a ph\u1ec5u b\u00e1n h\u00e0ng,…, gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c nhi\u1ec1u th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c.<\/p>\n\n<\/div>\n<\/div>\n

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N\u00ean \u0111\u1ea7u t\u01b0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng hay d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng?<\/h3>\n
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T\u1ed1t nh\u1ea5t, b\u1ea1n kh\u00f4ng n\u00ean b\u1ecf qua b\u1ea5t k\u1ef3 ph\u01b0\u01a1ng \u00e1n ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng n\u00e0o, d\u00f9 \u0111\u00f3 l\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng hay d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. V\u1ec1 c\u01a1 b\u1ea3n, c\u1ea3 hai ph\u01b0\u01a1ng \u00e1n n\u00e0y \u0111\u1ec1u c\u00f3 t\u1ea7m quan tr\u1ecdng ngang nhau. V\u00ec v\u1eady, doanh nghi\u1ec7p kh\u00f4ng th\u1ec3 ch\u1ec9 m\u1ed9t trong hai m\u00e0 b\u1ecf qua ph\u01b0\u01a1ng \u00e1n c\u00f2n l\u1ea1i.<\/p>\n\n<\/div>\n<\/div>\n

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C\u00e1c y\u1ebfu t\u1ed1 t\u1ea1o n\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 g\u00ec?<\/h3>\n
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C\u00f3 4 y\u1ebfu t\u1ed1 gi\u00fap doanh nghi\u1ec7p t\u1ea1o n\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u1ea5t l\u01b0\u1ee3ng, b\u1ea3o g\u1ed3m: t\u00ednh chuy\u00ean nghi\u1ec7p, s\u1ef1 nhanh nh\u1ea1y, th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5 l\u1ecbch s\u1ef1 v\u00e0 \u0111\u1ea3m b\u1ea3o t\u00ednh c\u00e1 nh\u00e2n h\u00f3a.<\/p>\n\n<\/div>\n<\/div>\n

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V\u00ec sao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u1ea1i quan tr\u1ecdng v\u1edbi doanh nghi\u1ec7p?<\/h3>\n
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C\u00f3 3 l\u00fd do khi\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 ph\u01b0\u01a1ng \u00e1n kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ed1i v\u1edbi m\u1ecdi doanh nghi\u1ec7p:
– Gi\u00fap doanh nghi\u1ec7p chuy\u1ec3n \u0111\u1ed5i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh
– Gi\u00fap doanh nghi\u1ec7p t\u0103ng kh\u1ea3 n\u0103ng c\u1ea1nh tranh so v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u00f9ng ng\u00e0nh kh\u00e1c
– Gi\u00fap doanh nghi\u1ec7p t\u0103ng doanh thu, l\u1ee3i nhu\u1eadn b\u00e1n h\u00e0ng b\u1ec1n v\u1eefng v\u00e0 l\u00e2u d\u00e0i<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n

\n M\u1ecdi th\u1eafc m\u1eafc v\u00e0 g\u00f3p \u00fd li\u00ean quan, xin vui l\u00f2ng li\u00ean h\u1ec7 ngay Tino Group<\/a> \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n chi ti\u1ebft ho\u1eb7c Fanpage<\/a> \u0111\u1ec3 c\u1eadp nh\u1eadt nh\u1eefng th\u00f4ng tin m\u1edbi nh\u1ea5t nh\u00e9!\n<\/p>\n\n\n\n

\n Tinh g\u1ecdn quy tr\u00ecnh – ch\u1ea1m \u0111\u1ec9nh doanh thu – Tino Group t\u1ef1 tin \u0111\u1ed3ng h\u00e0nh c\u00f9ng doanh nghi\u1ec7p Vi\u1ec7t tr\u00ean h\u00e0nh tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1!\n<\/p>\n\n\n\n

C\u00d4NG TY C\u1ed4 PH\u1ea6N T\u1eacP \u0110O\u00c0N TINO<\/strong><\/p>\n\n\n\n